Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
195
4 Stars
65
3 Stars
39
2 Stars
26
1 Star
20
76%of customers recommend this product.
(
162 out of
214)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Busy bee
Gender:Female
Verified Purchase:Yes
My second Dyson. I had a v6 for years. It was time to replace it. So I tried this newer model. Very pleased.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 6, 2026
Five stars and a returning Dyson owner—there’s no higher compliment. It’s great to hear that after years with your V6, moving to a newer model has delivered the satisfaction you expected. Thank you for coming back to the brand and for taking the time to share how pleased you are with the upgrade.
Written by a customer while visiting Dyson
Posted by: carrots
Gender:Female
Verified Purchase:Yes
I bought one first and had to return it within 2 months. One of the red buttons stopped operating. The replacement is great so far.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 8, 2026
Thank you for sharing your feedback. We’re sorry to hear that your first Dyson V9 Submarine Extra developed an issue with the red button so soon after purchase. Reliable performance is a priority for us, and we regret any inconvenience this caused. We are pleased the replacement is working well and delivering the results you expect. If you have any further questions or need assistance going forward, please reach out to our chat or voice support team. Your satisfaction matters, and we appreciate you taking the time to let us know about your experience. Thank you again for your feedback.
Written by a customer while visiting Dyson
Posted by: Elainemh
Gender:Female
Verified Purchase:Yes
I bought this new and used it one time before it stopped working. Had to return.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 9, 2026
Hi, thank you so much for contacting Dyson and for sharing your experience with us. We appreciate your feedback, and we’re sorry to hear that your machine stopped working after just one use, that’s certainly not the experience we want for you. If you ever run into any performance issues again, please feel free to reach out to us through live chat at http://ms.spr.ly/6427QOQd7 or by calling our support team at 866‑693‑9766. Our hours are Monday to Friday from 8:00 AM to 7:00 PM EST, and Saturday from 9:00 AM to 5:00 PM EST. Our agents will be more than happy to help with arranging a repair or answering any questions you may have.
Written by a customer while visiting Dyson
Posted by: Lisa
Verified Purchase:Yes
I was not convinced this vacuum was going to do the job until I vacuumed the first room, looked at the filter and noticed it was full. I am now very excited to get to my other rooms, cars etc. Thank you!
Response from DysonBy Dyson Customer Service, February 8, 2026
Thank you so much for sharing your experience! There's nothing like seeing that filter fill up to prove a machine's worth. We’re glad you’re part of the Dyson family and hope you enjoy cleaning every corner. If you ever need support or advice, you know where to find us.
Written by a customer while visiting Dyson
Posted by: Coco
Verified Purchase:Yes
Very difficult to remove container holding dust and dirt.
Response from DysonBy Dyson Customer Service, February 9, 2026
Thank you so much for sharing your feedback with us; we truly appreciate it. We’re sorry to hear that removing the container holding dust and dirt is proving difficult, and we completely understand how frustrating that can be. Please know your concern is noted, and we're grateful you brought it to our attention. If you experience any performance issues or need extra help, we encourage you to contact us via live chat or call; our team is always happy to assist. Thank you again for letting us know; we’re always working to make things better for you.
Written by a customer while visiting Dyson
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
I have difficulty getting the sweeper attachment off to empty dirt collector and have to reach deep in dirt collector to get clumps of dog hair out. Also doesn’t do well picking up cat litter. Hand vacuum does pick litter up well.
Response from DysonBy Dyson Customer Service, February 11, 2026
Thank you for sharing your experience with us. Your feedback helps us understand exactly where we can enhance your experience, and we truly value the time you took to share it. We would love the opportunity to support you further and explore solutions that can make your use of the product smoother and more enjoyable, and our live chat or voice support team is ready to assist whenever you feel comfortable reaching out. Connecting with us directly will allow us to guide you step by step and ensure you get the best performance from your tools. Your satisfaction is important to us, and we remain committed to helping you get the most from your styling tools. Thank you again for your thoughtful input.
Written by a customer while visiting Dyson
Posted by: Tennis ball
Gender:Male
Verified Purchase:Yes
Only works well on high which only last 6 minutes
Not enough time for me so I’ve returned it
Will use a electric one for now
Great for apartment not a home
Not enough time for me so I’ve returned it
Will use a electric one for now
Great for apartment not a home
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 13, 2026
Thank you for sharing your feedback with us. We’re sorry to hear the run time didn’t meet your needs and that the machine only performed well for you on the highest setting. We understand how frustrating that can be, especially when it impacts your ability to use it the way you expected. We appreciate you giving it a try and letting us know why it wasn’t the right fit for your home. Your comments are valuable and help us continue improving our products and user experience. If you’d like any assistance exploring other options or have questions in the future, please feel free to reach out to us via live chat or phone support. Our team is always here to help.
Written by a customer while visiting Dyson
Posted by: Maggie
Gender:Female
Verified Purchase:Yes
I love Dyson products, and waited to afford the V9 on sale. I'm sort of disappointed in the design. The intake opening into the dust bin clogs with accumulated dust & debris upon every use. I've used it a half-dozen time since purchasing it and this happens every single time.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 13, 2026
Hi, thank you for sharing your thoughtful feedback and for choosing Dyson. We appreciate your support and understand that using the V9 hasn’t been exactly as you’d hoped due to the dust bin intake clogging. We’re here to help and always value insights from owners like you, as they help us improve. If you’d like to open up with us further, our chat and phone support teams are ready to assist and find a solution, so you can get the very best from your Dyson machine. Your satisfaction means a lot to us, and we’re committed to helping enhance your experience. Thanks again for letting us know your thoughts!
Written by a customer while visiting Dyson