Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
195
4 Stars
65
3 Stars
39
2 Stars
26
1 Star
20
76%of customers recommend this product.
(
162 out of
214)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: MSB Unit
Verified Purchase:Yes
The floor washing attachment will not go back together. A red piece is blocking it being. Reattached.
Response from DysonBy Customer Service, Rubaid K, October 15, 2025
Thank you for sharing your feedback. We are pleased that you have been using the floor-washing attachment, as providing versatile and effective cleaning solutions is an important part of our commitment. We regret that you are experiencing difficulty reassembling the attachment, particularly with the red piece preventing it from fitting back together. We understand how frustrating this can be and sincerely appreciate you bringing it to our attention. If you are open to it, we would be happy to help troubleshoot the issue, whether through guidance on alignment, checking for locking mechanisms, or ensuring all components are correctly positioned. Please reach out to our chat or voice support team, and we will be happy to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning tools. We appreciate your continued trust and the opportunity to support your experience.
Written by a customer while visiting Dyson
Posted by: Susan C
Gender:Female
Verified Purchase:Yes
First let me say I love the performance of my Dyson V9, which I got on sale at a very reasonable price. I purchased this vacuum mainly for long trips in our camper, but still wanted to use it in the house. So as soon as I read the charging station setup, I realized I would like to have an extra charging cord. I cannot find any extra parts for the V9 series anywhere. The battery is different from all the other Dyson batteries. So not just any charging cord will work. Therefore, in order to share the charging cord between the house an camper, I cannot actually install the charging station. I'm guessing the lack of parts available is why this vacuum had such a great price.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 2, 2025
Thank you for sharing your feedback. We’re glad to hear that you love the performance of your Dyson V9 and that it’s been a great fit both for your camper trips and use at home. We understand your concern about not being able to find extra parts, particularly the charging cord, given the differences in the battery compared to other Dyson models, and how this affects installing the charging station. If you would like us to assist further with this, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Tarpon
Gender:Male
Verified Purchase:Yes
Why it sweeps up better than dirt, is information, which is not needed to be a functional vacuum cleaner. I returned it to where it was purchased the very next day. I called Dyson and directed that I be removed from any future e-Mails, and all email lists. They just don’t listen
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, September 13, 2025
Thank you for sharing your feedback. We regret that the product did not meet your expectations and that your experience led to a return so soon after purchase. We understand how important it is for a vacuum cleaner to deliver straightforward, reliable performance without unnecessary complications, and we are sorry that this was not your experience. We also acknowledge your frustration regarding communication preferences and sincerely apologize if your request to be removed from email lists was not honored promptly. Your concerns are valid, and we appreciate you bringing them to our attention. If you are open to it, we would welcome the opportunity to ensure your preferences are fully respected and to better understand how we might improve future experiences. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction matters, and we remain committed to listening and responding with care. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: NYBell
Gender:Female
Verified Purchase:Yes
Bought this recently and it does not seem to work well. Missing a lot
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re sorry to hear that your vacuum isn’t performing as expected and that it seems to be missing debris during cleaning. We understand how important reliable performance is, and we’d like to help resolve this for you. Please reach out to us via live chat or call so we can troubleshoot the issue and provide the best possible support. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: rwright
Gender:Female
Verified Purchase:Yes
I have to say i have truly been amazed with Dyson, they keep putting out great products, this Dyson is great every day use, i use it daily several times a day, to pick up pet hair and to keep our entry way dirt free and it works amazing, light and easy to handle. Great job Dyson!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 28, 2025
Thank you for sharing your feedback. We’re delighted to hear how much you’re enjoying your Dyson and that it’s proving light, powerful, and perfect for everyday use. It’s wonderful to know it helps you keep up with pet hair and maintain a clean entryway with ease. If you have any further concerns, please contact us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Dyson redux
Gender:Female
Verified Purchase:Yes
Wow. Suction is superb- traffic patterns -gone. Light weight, maneuverable, and quieter than expected. Hair capture is excellent - no more unraveling every 20 minutes. The small dust bin is not an issue after first cleaning. Holding the trigger takes a little getting used to but it’s is a light touch. I keep triggering it while dumping collected dust.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 28, 2025
Thank you for sharing your feedback. We’re delighted to hear that you’re impressed with the superb suction, lightweight design and quieter performance of your Dyson V9, as well as its excellent hair capture. We appreciate your note about the trigger and how it feels during use, and it’s great to know the dust bin size works well for you after the first cleaning. If you have any concerns or would like further assistance, please contact us on live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: EDMA
Gender:Female
Verified Purchase:Yes
I was so excited to finally get a Dyson, but the dirt/dog hair gets stuck way beyond the empty piece, I have to try and get it out to work properly. It's very difficult to get unclogged. It will not pick up if I don't do this step.
Disappointed.
Disappointed.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 2, 2025
Thank you for sharing your feedback. We’re sorry to hear about the difficulty you’ve experienced with dirt and dog hair clogging inside your Dyson, making it challenging to use effectively. Please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Don81
Verified Purchase:Yes
I am very pleased with this powerful new vacuum. It is very maneuverable and the battery has a acceptable “charge” duration.
Response from DysonBy Dyson Customer Service, December 2, 2025
We’re so pleased this Dyson has met your expectations. Knowing it’s powerful yet light, easy to maneuver, and reliable on battery makes us proud.
Written by a customer while visiting Dyson