Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
195
4 Stars
65
3 Stars
39
2 Stars
26
1 Star
20
76%of customers recommend this product.
(
162 out of
214)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
Dyson has such a good reputation that I had great expectations purchasing this vacuum. It’s cute. Pretty color, very light weight and fun to use. The battery is long lasting as well. Only problem and reason for the 2 star rating is that the suction is awful. Wayyyy too weak. It does an ok job for a very surface pick-up but further than this… it just doesn’t get the job done. It’s like 1/2 of a vacuum. If that’s what you’re looking for then this is the vacuum for you!!! I would prefer one that could just pick up everything in it’s path!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: Poppy
Gender:Female
Verified Purchase:Yes
Absolutely pitiful suction. Returned it. So disappointed with my first and only Dyson product. Never again.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re sorry to hear that the suction performance did not meet your expectations and that you felt disappointed enough to return your Dyson product. We understand how frustrating it can be when a purchase doesn’t deliver the results you were hoping for, especially with your first Dyson experience. Your input is valuable, and we’ll make sure it’s shared with our team as we continue to improve. If you ever decide to give Dyson another try in the future, please connect with Dyson Customer Care via live chat or phone so we can help guide you toward the model best suited to your needs. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Runningnut
Gender:Female
Verified Purchase:Yes
The vacuum is okay. It is convenient and light weight but the trigger needs to be engaged the whole time and my finger gets tired. The part I dislike the most is removing the dirt/dog hair from the canister. I try to shake it but the debris never comes out without me reaching in and pulling it out. I might end up going back to a broom and dustpan. I just expected more thoughtful details.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: JDB25
Verified Purchase:Yes
This is our 3rd version of this vacuum and I love it. I don't love that the capacity of the canister has gotten progressively smaller. We have two dogs (lots of dirt and hair) and have to empty the canister 3-4 times every time we vacuum the house.
Written by a customer while visiting Dyson
Posted by: NoFussPDX
Gender:Female
Verified Purchase:Yes
Bought this V9 to replace an older V7 model: better vacuuming and maneuverability! Works very well on both carpet and hardwood. Even used it on the bedspread to remove lint. Easy to clean. The HEPA filter and the time usage/count down feature are pluses. Has similar attachments as both the V7 and V8. That being said, it is unfortunate the attachments from previous Dyson’s do not fit and the V9 uses a different docking/charging station. It would be helpful to know how to responsibly recycle/repurpose these unusable pieces.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: zxldyson
Verified Purchase:Yes
Battery is dead after only 2 uses. very disappointed
Response from DysonBy Dyson Customer Service, December 2, 2025
Thank you for sharing your feedback. We’re sorry to hear that the battery on your Dyson vacuum stopped working after only two uses and that this has left you disappointed. That’s certainly not the experience we want for our customers. Please reach out to us via live chat or call so we can look into this further and provide the best possible resolution, whether it’s troubleshooting, replacement, or another solution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions.
Written by a customer while visiting Dyson
Posted by: Amazed
Verified Purchase:Yes
This is the most ridiculous tool I’ve seen. For a company known for expensive, but usually justified due to quality - this misses the mark.
There is no way to get the water OFF the floor. I could have just as easily tossed a cup of water onto the floor and slid around on it. The end result was the same - I had to get a mop to clean the floor
Response from DysonBy Dyson Customer Service, January 12, 2026
Hi, thank you for sharing your feedback with us. We’re sorry to hear that the product didn’t meet your expectations, and we truly appreciate you taking the time to let us know. Your input is important and helps us improve our designs and functionality. If you’re experiencing any performance issues or need assistance, please reach out to us via live chat at http://ms.spr.ly/6427tfYLR or call our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’ll be happy to assist you further.
Written by a customer while visiting Dyson
Posted by: Batz
Gender:Female
Verified Purchase:Yes
Works good but dust bin is very small dont recommend this model for people with pets
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, November 28, 2025
Thank you for sharing your feedback with us! We’re glad to hear the vacuum is working well for you, but we understand your concern about the dust bin size, especially for households with pets. Your input is valuable and helps us improve our products to better meet different needs. We truly appreciate you taking the time to share your experience.
Written by a customer while visiting Dyson