Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Great
on May 14, 2023
Posted by: Mass Bose
Gender:Male
Length of ownership:1 month
I am very happy with this product
I am very happy with this product!
I am very happy with this product!
Written by a customer while visiting bose.com
Customer Rating
4
Silent mode
on May 14, 2023
Posted by: Sailorgirl50
Gender:Female
Length of ownership:1 month
I am very pleased with this purchase , although I haven't figured out how to put it back on silent mode where it blocks everything out. Even without figuring that out, they are quiet enough, comfortable and are great quality!
Written by a customer while visiting bose.com
Customer Rating
2
People can not hear you on the phone
on May 13, 2023
Posted by: Cubdutch
Gender:Male
Length of ownership:1 year or longer
When you make a phone call it is muffled
They can’t even do voice dictation….
I have been through 7 pairs even bought a new iPhone because Bose said it must be your phone….
Bose NEEDS to address the microphone..
I only buy Bose
Pre ordered these and was very disappointed when my wife said she couldn’t hear me…
If you don’t need to speak into them they are great…
I repeat They are very MUFFLED FOR THE PEOPLE ON THE OTHER END OF THE PHONE WILL NOT DO DICTIONS
They can’t even do voice dictation….
I have been through 7 pairs even bought a new iPhone because Bose said it must be your phone….
Bose NEEDS to address the microphone..
I only buy Bose
Pre ordered these and was very disappointed when my wife said she couldn’t hear me…
If you don’t need to speak into them they are great…
I repeat They are very MUFFLED FOR THE PEOPLE ON THE OTHER END OF THE PHONE WILL NOT DO DICTIONS
Response from bose.comBy Nelson Penney, Customer support, May 19, 2023
Hello, If you are experiencing issues during calls, I would recommend trying our troubleshooting suggestions from our support website found here; https://bose.life/43aAMTx. Should you need further assistance, be sure to contact our technical support teams, who will be happy to assist you further: https://bose.life/42Zk5dM.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
2
Very bad connection and bad noise suppression
on May 13, 2023
Posted by: Juan
Gender:Male
Length of ownership:1 month
They lose connection with my iphone. In addition noise suppression in an airplane is bad ans still keeps lots of noise.
My model 35 are much better
Bad purchase for me
Response from bose.comBy Nelson Penney, Global Customer Service, May 19, 2023
Hi Juan, we hope you're enjoying the sound of the QC Earbuds II. We're sorry to hear about the connection issues, but we reached out with a message to directly help you. In this we included the steps at https://bose.life/3MiIGDK, so please give these a try. If you feel as if noise-cancellation isn't performing as expected please all follow the troubleshooting at https://bose.life/420s8pW. Let us know if this helps by reaching back out or contacting us at https://bose.life/43a27oN, so we can assist further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic Sounds and Excellent workmanship
on May 13, 2023
Posted by: John 316
Gender:Male
Length of ownership:1 month
Bought a month very impressed very easy to use and Awesome color
Written by a customer while visiting bose.com
Customer Rating
5
Fabulous sound, incredible noise canceling
on May 12, 2023
Posted by: Breezy
Gender:Male
Length of ownership:1 month
Excellent results using the QC2 in a variety of settings.
I have been using Bose products for 25 plus years now, as technology improves slowly your wish list for product features get checked off.
These headphones have much of my list covered, great full sound, excellent noise canceling, comfortable for long periods and decent battery life.
The ease of use and ease of setup was noticeable over other products I’ve used, they seamlessly connect when you take them out of the case and are ready to go.
Battery life is more than adequate 95% of the time, for long journeys you will run out.
Noise canceling is impressive, I have used these in all kinds of noisy environments and they are great.
For my ears the sound was excellent for small ear buds. Comfort for long duration was good for me.
Items left wish list would be longer battery life, multiple Bluetooth device connect at the same time and a better level of waterproofing.
Overall well worth the price of admission
I have been using Bose products for 25 plus years now, as technology improves slowly your wish list for product features get checked off.
These headphones have much of my list covered, great full sound, excellent noise canceling, comfortable for long periods and decent battery life.
The ease of use and ease of setup was noticeable over other products I’ve used, they seamlessly connect when you take them out of the case and are ready to go.
Battery life is more than adequate 95% of the time, for long journeys you will run out.
Noise canceling is impressive, I have used these in all kinds of noisy environments and they are great.
For my ears the sound was excellent for small ear buds. Comfort for long duration was good for me.
Items left wish list would be longer battery life, multiple Bluetooth device connect at the same time and a better level of waterproofing.
Overall well worth the price of admission
Written by a customer while visiting bose.com
Customer Rating
3
Great sound
on May 11, 2023
Posted by: Candy
Length of ownership:6 months
These were rather amazing Christmas gift from husband, who would not normally purchase something so expensive. I could be aware or "unaware" as needed. However, one issue I had was the left ear not fitting properly no matter which size I used in the replacements. Then a few weeks ago one fell out in giant parking lot. After searching for 2 hours and giving word to security, I had to face the music and tell my husband. I'd pay to replace it, if it's an option. And otherwise, I'd given 5 stars
Response from bose.comBy Nelson Penney, Global Customer Service, May 15, 2023
Hi there, I'm pleased you've been enjoying the earbuds! We're sorry to learn you experienced an issue with the fit of your earbud, but we offer an alternative sized ear tip kit that you can try for future reference. We reached out to you with a message directly to assist with the service options, so please check out this message and let us know your decision, so we can help you resolve this problem. Alternatively, reach out to us at https://bose.life/3M4i5dd, and we'll be happy to help!
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Luv it
on May 11, 2023
Posted by: Pie
Gender:Male
Length of ownership:1 month
Great sound. Best bass. Treble is crisp. Easy to use
Written by a customer while visiting bose.com