Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Excellent sound
on May 15, 2023
Posted by: Havelin
Gender:Female
Length of ownership:1 month
These earbuds have excellent sound, and are noise canceling to the point just like the big headphones I have from Bose. So compact and easy to carry. I love them!
Written by a customer while visiting bose.com
Customer Rating
5
Best ANC
on May 15, 2023
Posted by: GCO
Length of ownership:6 months
ANC far superior to any other ear buds I’ve ever tried
Written by a customer while visiting bose.com
Customer Rating
5
GREAT SOUND AND NOISE CANCELLING
on May 15, 2023
Posted by: Cz84
Gender:Male
Length of ownership:1 month
Purchased these a month ago. First pair was defunctive, had to return to Bose and wait for return to be received be =fore replacement pair shipped. (Return policy needs some improvement). Anyway, the replacements arrived and perform flawlessly. A bit of a learning curve, but Bose's tips helped with every feature.
Written by a customer while visiting bose.com
Customer Rating
5
Great product maybe earbuds could be smaller.
on May 15, 2023
Posted by: Elliottc
Gender:Female
Length of ownership:3 months
I read a lot of negative reviews about these earbuds about how they don’t work with iPhone how they are difficult to connect to your phone the list goes on. However I am pleasantly surprised! Theses earbuds are
great I love the noise canceling feature at work, they are amazing I am easily distracted but the noise canceling feature lets me focus on work. I haven’t really gone through and experienced all the features but I am happy with these earbuds. One review I read said that talking on the phone with these was problematic NOT TRUE. I have not had any issues and the person on the other line can hear be just fine. I DO RECOMMEND THESE EARBUDS, over the air pod pros because these stay in your ears. Sound quality is ok not as good as I expected but again I mostly listen in the quiet mode.
great I love the noise canceling feature at work, they are amazing I am easily distracted but the noise canceling feature lets me focus on work. I haven’t really gone through and experienced all the features but I am happy with these earbuds. One review I read said that talking on the phone with these was problematic NOT TRUE. I have not had any issues and the person on the other line can hear be just fine. I DO RECOMMEND THESE EARBUDS, over the air pod pros because these stay in your ears. Sound quality is ok not as good as I expected but again I mostly listen in the quiet mode.
One con about these they are a bit bulky. But other than that I highly recommend.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Earbuds!
on May 15, 2023
Posted by: Schotzy
Gender:Male
Length of ownership:1 week
My old apple earbuds finally stopped working, so I decided to do a upgrade. These are better than I could have imagined! The sound is excellent and they fit my ears perfectly. Also the noise cancelation is incredible.
Written by a customer while visiting bose.com
Customer Rating
1
seemed like a good idea to buy them
on May 14, 2023
Posted by: dianecalifornia
Gender:Female
Length of ownership:1 month
I have not been able to keep the buds in both ears..and one side the sound stopped working
..on the side that works the sound is GREAT...need tech support
..on the side that works the sound is GREAT...need tech support
Response from bose.comBy Nelson Penney, Global Customer Service, May 19, 2023
Hi there, I'm pleased to hear you've been enjoying the sound of your new QC Earbuds II! We reached out to you directly with a message to help with your fit concerns, and it's great to have heard back, so we could help you get hold of the alternative sized ear tip kit to try. Also we included steps at https://bose.life/3Oqmp9J if you do run into issues with no audio in one earbud again. We look forward to hearing back from you, to let us know how things go when trying this. Feel free to reach out at https://bose.life/45hb6Gz at any time if you have any other queries regarding the earbuds.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Terrible connection issues
on May 14, 2023
Posted by: Jake
Gender:Male
Length of ownership:1 month
Received the quiet comfort II after my quiet comfort I’s died just after a year. One of the ears wouldn’t connect or charge to anything. After I received the replacement just about 2-3 weeks later I’m having the same connection kisses. It’ll connect but will not play music. Or only one ear bud will connect. Save you your money and use a different product.
Response from bose.comBy Nelson Penney, Global Customer Service, May 19, 2023
Hi Jake, we're sorry to hear you're experiencing issues connecting to your new QC Earbuds II, but we reached out with a message directly to assist. Included in this were the steps at https://bose.life/3OoLD8g if you find one earbud is having the problem. If you're somehow noticing no audio after connection, you can follow the troubleshooting at https://bose.life/43uhlp9. Let us know if these links help you by reaching back out to us, or getting in touch at https://bose.life/45hb6Gz, so we can help you with this further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great esrbuds
on May 14, 2023
Posted by: Robin
Gender:Male
Length of ownership:1 month
Love the fit they are solid in my ears for running walking etc. had to use the small ones with medium rings. Sound is on the bass side but I love that no tinny sounds at all. Of course noise cancellation is second to none. Overall 5 star.
Written by a customer while visiting bose.com