Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Good earbuds
on May 21, 2023
Posted by: Ktinley
Gender:Male
Length of ownership:1 month
Nice fit. All others earbuds that I have tried did not stay tight in my ear or would fall out with a little activity. The Bose have outstanding noise reduction and comfort. The “Aware” mode could stand to let sound in, especially voices. Overall these earbuds are meeting my needs.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Customer Service
on May 19, 2023
Posted by: Knobby
Gender:Male
Length of ownership:3 months
I can not begin to tell you in this day and age how important customer service is. Bose went above and beyond. No questions asked.
Written by a customer while visiting bose.com
Customer Rating
4
Fantastic EarBuds
on May 19, 2023
Posted by: RaviD
Gender:Male
Length of ownership:1 year or longer
I am very happy with the Bose Quiet Comfort 2 , but please look into the connectivity issue as sometimes it not able to pair with iPhone 14 not sure if its a iPhone app issue but it connects easily with android. Other than that, its the best earbuds i have and i cant go without them !!
Written by a customer while visiting bose.com
Customer Rating
5
Love These!
on May 19, 2023
Posted by: Colette
Gender:Female
Length of ownership:1 month
This is my first set of wireless headphones, so I don't have anything to compare them too really. This is my 4th Bose product I own, and I am happy as always with the quality and sound.
Written by a customer while visiting bose.com
Customer Rating
3
Bass was great
on May 19, 2023
Posted by: Ziggy
Gender:Male
Length of ownership:1 week
I had to return them because they kept cutting out Only on them for three days, but sounded absolutely wonderful when they worked
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hello,
It's fantastic to hear you were impressed by the quality of the bass from the earbuds but it's disappointing to learn you had issues with them cutting out. This could be related to the distance you are from the source device. We recommend using them within 33ft/10m of the device. If it occurs within that distance, it would be a good idea to unpair them and establish a new connection. We have reached out to you directly with some options to try to remedy this issue and look forward to hearing from you.
Remember you get lifetime free technical support from Bose so if you run into any difficulties with future purchases, please do not hesitate to reach out to us via the details here: https://bose.life/3ET4mCs
Jeff - Customer Support
It's fantastic to hear you were impressed by the quality of the bass from the earbuds but it's disappointing to learn you had issues with them cutting out. This could be related to the distance you are from the source device. We recommend using them within 33ft/10m of the device. If it occurs within that distance, it would be a good idea to unpair them and establish a new connection. We have reached out to you directly with some options to try to remedy this issue and look forward to hearing from you.
Remember you get lifetime free technical support from Bose so if you run into any difficulties with future purchases, please do not hesitate to reach out to us via the details here: https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome!
on May 19, 2023
Posted by: Chill Zone
Gender:Male
Length of ownership:1 week
Great all around music sounds and outstanding noise cancellation. The Bose replaced my Power Beats Pro that would no longer charge up after just two years of usage. The Bose are and excellent choice for working out in the gym and they sound better than the Beats Pro.
Written by a customer while visiting bose.com
Customer Rating
3
Size is good, fit was adjustable and ok, bad app,
on May 19, 2023
Posted by: Steve 101D
Gender:Male
Length of ownership:1 week
The size was a good the adjustable rings worked well. The issues I had with the APP for android did not work all the time spent 1/2 hour trying to connect the app and the buds, and the play time 6 hours to short I require min 8 hours, volume was just to low even with ANC on, and yes, they were sealed in my ear good. For the cost for me not worth it yet. With more improvements increase of charge to 8+ hours and better app and loudness I am all in. I am Bose follower from way back car and home audio equipment.
Written by a customer while visiting bose.com
Customer Rating
5
You got me in trouble!
on May 19, 2023
Posted by: AndrewF
Gender:Male
Length of ownership:1 month
The noise cancelling works so well, I was trying them out when my wife came home with groceries. She rang the doorbell, knocked on the door, and I didn't hear a thing. I finally took one earbud out, and heard someone in the kitchen. Fortunately my wife doesn't stay mad for long.
Written by a customer while visiting bose.com