Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Great features !!
on May 22, 2023
Posted by: nanomelou
Gender:Male
Length of ownership:3 months
I am very happy with the product , excellent sound quality and noise cancellation !
Written by a customer while visiting bose.com
Customer Rating
2
Low Voice Volume
on May 22, 2023
Posted by: Low Voice Volume
Gender:Male
Length of ownership:1 month
Had this product a couple weeks and am very unhappy with the volume while on the phone. I primarily use mine for phone calls. Had a very hard time hearing people I was talking to. Tried adjusting volumes and calling Custer service and nothing helped. I returned product.
However, headphones are very comfortable and fit securely in ear. If they could fix the volume issue, I’d definitely buy again.
Response from bose.comBy Nelson Penney, Global Customer Service, May 26, 2023
Hi there! Glad you're enjoying the comfort of your QC Earbuds II. I'm sorry to learn you experienced some trouble when using the earbuds for calls - did you try all troubleshooting for low audio at https://bose.life/42hXyZ2? Were you able to check the device settings, or try an alternative device for taking calls? We're sorry that you decided to return the product, but we're always happy to help, and the team will be ready to answer any further queries you may have if you decide to get in touch again.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Not charging
on May 21, 2023
Posted by: Illinois Boy
Gender:Male
Length of ownership:1 week
they will no longer charge. When we plug them in the light on the case blinks amber and white, and they wont charge up. Any Suggestions
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hello,
I'm sorry to hear you had issues charging your earbuds. We reached out to you to help remedy this with some instructions found at https://bose.life/45AZ7nJ. We look forward to hearing from you to let us know if any of these options helped resolve the issue.
Please feel free to get in touch with us if you continue having problems with the buds, we'll be more than happy to assist further. https://bose.life/3ET4mCs
Jeff - Customer Support
I'm sorry to hear you had issues charging your earbuds. We reached out to you to help remedy this with some instructions found at https://bose.life/45AZ7nJ. We look forward to hearing from you to let us know if any of these options helped resolve the issue.
Please feel free to get in touch with us if you continue having problems with the buds, we'll be more than happy to assist further. https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great quality
on May 21, 2023
Posted by: FenderHD
Gender:Male
Length of ownership:1 month
I had bose for over the years and so far this is the best ear buds I have owned
Written by a customer while visiting bose.com
Customer Rating
5
Powerful
on May 21, 2023
Posted by: Marcus1963
Gender:Male
Length of ownership:1 week
Absolutely love the imax type of sound coming from the earbuds
Written by a customer while visiting bose.com
Customer Rating
4
Music it’s awesome, phone use…… not so much.
on May 21, 2023
Posted by: Db
Gender:Male
Length of ownership:1 month
The music audio is fantastic.
The phone use is pretty terrible so far. People can not hear me and I have not found a setting that works good yet.
The phone use is pretty terrible so far. People can not hear me and I have not found a setting that works good yet.
Written by a customer while visiting bose.com
Customer Rating
5
Great Features & Sound
on May 21, 2023
Posted by: Deb
Gender:Female
Length of ownership:1 week
I bought these as an upgrade from my previous Bose earbuds. These are quite a bit smaller and I did swap out the rubber insert for a better fit. I love the noise cancellation option and look forward to putting them to the ultimate test on my next flight. The sound quality is superb.
Written by a customer while visiting bose.com
Customer Rating
4
Great Noise Canceling
on May 21, 2023
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
Really happy with these, so far. Learning the nuances. Battery seems strong.
Written by a customer while visiting bose.com