Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Best Sound Quality
on May 23, 2023
Posted by: Shadow
Gender:Male
Length of ownership:1 month
Very happy with my purchase. The earbuds are easy to use and have the highest quality of sound that I have experienced. The only feature that is missing is a "Locate My Device" option.
Written by a customer while visiting bose.com
Customer Rating
2
Good sound but expect wind noise
on May 23, 2023
Posted by: Stevoo
Gender:Male
Length of ownership:1 month
I got these because I wanted transparency mode to hear the outside world, but with that there is an annoying wind noise that they let in no matter what mode you are in. Inside they are great but not for outside use.
Response from bose.comBy Nelson Penney, Global Customer Service, May 26, 2023
Hello, we are pleased to hear you feel these are great. We always aim for the highest quality products. You can find guidance here to ensure that your earbuds sound their best bose.life/3okuVfP
Thanks
Matt - Bose Customer Service
Thanks
Matt - Bose Customer Service
Written by a customer while visiting bose.com
Customer Rating
5
Excellent product.
on May 23, 2023
Posted by: Queme
Gender:Male
Length of ownership:1 month
It fits very well on my ears and the sound is superb! I'd love it would have a way to find it when misplaced.
Written by a customer while visiting bose.com
Customer Rating
5
Best Earbuds Ever
on May 23, 2023
Posted by: Dan
Gender:Male
Length of ownership:1 week
I previously used Sport Earbuds, and I was happy with them. I wanted to try the QuietComfort Earbuds II for the 90-day risk free trial, and I was blow away how quiet the noise cancelling feature is. The sound is unbelievably great! I will definitely not be returning these.
Written by a customer while visiting bose.com
Customer Rating
3
Not an ideal upgrade for me
on May 22, 2023
Posted by: jkim
Gender:Male
Length of ownership:1 week
These hands down beat the AirPods and AirPod Pros, which is why I purchased these in the first place.
I had the first version for about 3 years before the case wouldn’t charge anymore so I upgraded to these. This is a comparison between the first and second versions. I’ve been using the second version for about a week now.
1. The fitment for me is worse than the first version. They don’t stay in as well, which results in having to push them back in every so often depending on what I am doing. Staying still, these stay on great though.
2. The smaller touch space makes it harder to adjust volume because you have to be more precise but also increases inadvertent actions because while adjusting the fitment, there’s less surface area to hold to adjust so I often find myself pausing what I’m listening to
3. The touch controls changed. The biggest changes to me: one tap to play/pause and only two options for customizing and that’s with a long tap rather than a triple tap. They aren’t as customizable as before. I’m sure part of it has to do with being able to use the R and L independently, which isn’t possible with the first versions.
4. Sound quality is improved, though I feel marginally because it’s hard for me to notice with everything that I listen to.
5. Phone quality is better. It was very hard for the other person to hear me during phone calls, that is much improved with these.
6. Battery life seems to be longer with the headphones themselves as well as the case holding more charges too.
I had the first version for about 3 years before the case wouldn’t charge anymore so I upgraded to these. This is a comparison between the first and second versions. I’ve been using the second version for about a week now.
1. The fitment for me is worse than the first version. They don’t stay in as well, which results in having to push them back in every so often depending on what I am doing. Staying still, these stay on great though.
2. The smaller touch space makes it harder to adjust volume because you have to be more precise but also increases inadvertent actions because while adjusting the fitment, there’s less surface area to hold to adjust so I often find myself pausing what I’m listening to
3. The touch controls changed. The biggest changes to me: one tap to play/pause and only two options for customizing and that’s with a long tap rather than a triple tap. They aren’t as customizable as before. I’m sure part of it has to do with being able to use the R and L independently, which isn’t possible with the first versions.
4. Sound quality is improved, though I feel marginally because it’s hard for me to notice with everything that I listen to.
5. Phone quality is better. It was very hard for the other person to hear me during phone calls, that is much improved with these.
6. Battery life seems to be longer with the headphones themselves as well as the case holding more charges too.
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hello,
Firstly, thank you for choosing to be a Bose customer! It's fantastic to hear you decided to choose us over the competition.
I understand you had an issue with fitment, so we reached out to you to try to help. We asked if you had tried all the included sizes of ear tips and stability bands? These are designed to fit most ear types, but if you do find they are not working well for you, alternative sizes are available here: https://bose.life/3MwqJ4y.
Jeff - Customer Support
Firstly, thank you for choosing to be a Bose customer! It's fantastic to hear you decided to choose us over the competition.
I understand you had an issue with fitment, so we reached out to you to try to help. We asked if you had tried all the included sizes of ear tips and stability bands? These are designed to fit most ear types, but if you do find they are not working well for you, alternative sizes are available here: https://bose.life/3MwqJ4y.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Bose Quiet Comfort Earbuds II
on May 22, 2023
Posted by: Nsakhnini
Gender:Male
Length of ownership:1 month
Sound is amazing. However, no instructions when I received them. Earbuds were too complicated to figure out. And on top of all of that, I found out that the only way to play only one side, the other earbud has to be located on the same side - in my case, I put it in my pocket, because if you place it in the charging case, the one in your ear won’t play. I had to google some stuff just to figure out how to operate them. I thought about sending back for a refund. Not sure if I’ll ever purchase again!
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hello,
It's fantastic to hear you were impressed by the sound quality of the QC Earbuds II, but I'm sorry to hear you found setup complicated. We publish all user manuals on our product support website. The QC Earbuds II manual can be found here: https://bose.life/3q9YgtQ.
A software update was released earlier this year that allows single-bud use as per your review. You can learn more here: https://bose.life/3C00Bdo.
I hope this helps ease your mind on your purchase, and remember, we also offer lifetime free technical support to our customers. If you have any questions, please get in touch and we'll be happy to help! https://bose.life/3ET4mCs
Jeff - Customer Support
It's fantastic to hear you were impressed by the sound quality of the QC Earbuds II, but I'm sorry to hear you found setup complicated. We publish all user manuals on our product support website. The QC Earbuds II manual can be found here: https://bose.life/3q9YgtQ.
A software update was released earlier this year that allows single-bud use as per your review. You can learn more here: https://bose.life/3C00Bdo.
I hope this helps ease your mind on your purchase, and remember, we also offer lifetime free technical support to our customers. If you have any questions, please get in touch and we'll be happy to help! https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Right ear-bud does not charge
on May 22, 2023
Posted by: joachim
Gender:Male
Length of ownership:1 week
I received a broken headset. The right ear-but does not charge.
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hello,
It's disappointing to hear you receive a bud that would not charge. We reached out to you to help. We provided this article https://bose.life/3WDMaFi which addresses charging issues. In addition, it's a good idea to make sure the silicone tips are attached correctly as this can inhibit charging.
We look forward to hearing how you get on with troubleshooting. If you continue having problems, we welcome you to get in touch with us. Remember, you get lifetime free technical support and our team are happy to help! https://bose.life/3ET4mCs
Jeff - Customer Support
It's disappointing to hear you receive a bud that would not charge. We reached out to you to help. We provided this article https://bose.life/3WDMaFi which addresses charging issues. In addition, it's a good idea to make sure the silicone tips are attached correctly as this can inhibit charging.
We look forward to hearing how you get on with troubleshooting. If you continue having problems, we welcome you to get in touch with us. Remember, you get lifetime free technical support and our team are happy to help! https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Disappointed with reliability
on May 22, 2023
Posted by: AngieinMI
I have been a long time Bose customer. Sound bars, external speakers, ear buds… I have 3 ear buds slowly deteriorating after many years of very happy/enjoyable use. So, I decided to upgrade to cordless earbuds. Since purchase, I have been experiencing dropped connections and unexplainable inability to fully charge them. I planned to use these for work and play but they’re just too unpredictable to use for work. Really disappointed considering my complete satisfaction for all other Bose products I own.
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hi Angie,
It's fantastic to hear you're a long time Bose customer! Thank you for choosing us to be your choice of audio device, and thanks for choosing the QC Earbuds II!
We reached out to you regarding the issues you reported regarding dropped connections. This article https://bose.life/3OKrIAP should help with this, and this article https://bose.life/45AZ7nJ should help with the charging problem you advised us of.
We look forward to hearing from you to find out if these options helped and remember, if you need any assistance, do get in touch, as we'd be happy to help! https://bose.life/3ET4mCs.
Jeff - Customer Support
It's fantastic to hear you're a long time Bose customer! Thank you for choosing us to be your choice of audio device, and thanks for choosing the QC Earbuds II!
We reached out to you regarding the issues you reported regarding dropped connections. This article https://bose.life/3OKrIAP should help with this, and this article https://bose.life/45AZ7nJ should help with the charging problem you advised us of.
We look forward to hearing from you to find out if these options helped and remember, if you need any assistance, do get in touch, as we'd be happy to help! https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com