Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Great Quality Earbuds
on May 25, 2023
Posted by: don ron
Gender:Male
Length of ownership:3 months
I really enjoy the style and feel of the earbuds. Quality and Noise Cancellation works really well. Only issue I have is that it sometimes doesn't pair smoothly with my iphone. I understand it is not an apple product but the description on the product says it was made for iphones and sometimes I have to play with it for it to pair.
Written by a customer while visiting bose.com
Customer Rating
4
Sound is absolutely amazing
on May 25, 2023
Posted by: WFBaca
Gender:Male
Length of ownership:1 month
The audio is amazing and noise canceling is great. The only reason I am not giving 5 stars is the connectivity is a little hard at times.
Written by a customer while visiting bose.com
Customer Rating
5
Great for small ears
on May 25, 2023
Posted by: TinaA
Gender:Female
Length of ownership:1 month
I have small ears and have been on the hunt for years for an ear bud that fits and is comfortable for long periods and am happy to say my hunt is over. These earbuds are perfect for me. And can not dismiss the excellent sound quality! Thank you!
Written by a customer while visiting bose.com
Customer Rating
3
Great Sound But Poor Battery
on May 25, 2023
Posted by: Darryl from the Bay
Gender:Male
Length of ownership:1 month
I have been a dedicated Bose purchaser for a long time... have probably owned a dozen or so different products over the past 15 years. These QuietComfort earbuds sound great and fit really well during runs, but the biggest problem I have with them is they actually lose a lot of charge when idle in the case. Mine were fully charged, and after not being able to run for 2 weeks, I put them in my ear and it said battery life was low, so I couldn't use them. I understand a little bit of drainage, but not that much. Two other brands that I have buy will not mention never have this issue.
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hi Darryl, it's great to hear of your loyalty to Bose and I'm glad the QC Earbuds II have been great so far! We reached out to you directly with some assistance regarding the battery life issue. One full charge should provide six hours, with the case holding an additional eighteen hours, so please try the steps at https://bose.life/422bTZr. Do let us know if the problem persists by reaching back out to us, or getting in touch at https://bose.life/3ET4mCs, so we can assist you further with this if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds.
on May 25, 2023
Posted by: Richie
Gender:Male
Length of ownership:1 year or longer
Best noise canceling earbuds that I have! I hade to return the first set I had because they stopped working. They were still under warranty.
Written by a customer while visiting bose.com
Customer Rating
3
The best ANC earbuds on the market
on May 24, 2023
Posted by: Tony
Gender:Male
Length of ownership:1 week
They are comfortable and stable, I can wear them workout. Sound is very good if you are a bass head. For me, I still prefer AirPods Pro's spacial audio sound.
They have problems:
1. strong static noises. If you in a quiet place, and don't play any music, like a rainy day.
2. Connection unstable. This happens everyday. Sometimes one buds suddenly lose the connect after 1-2 sec reconnected. Yesterday when I was on the treadmill, after 20mins running, the left bud stopped playing music, only right bud playing sound, looks like I have to put them in the case to reconnect, but I can't stop running at that time, really annoying.
Overall, I'm very satisfy the fit, and ANC. Sound is also very good. If Bose can fix static noise and connection problem, I would recommend them to all my friends.
They have problems:
1. strong static noises. If you in a quiet place, and don't play any music, like a rainy day.
2. Connection unstable. This happens everyday. Sometimes one buds suddenly lose the connect after 1-2 sec reconnected. Yesterday when I was on the treadmill, after 20mins running, the left bud stopped playing music, only right bud playing sound, looks like I have to put them in the case to reconnect, but I can't stop running at that time, really annoying.
Overall, I'm very satisfy the fit, and ANC. Sound is also very good. If Bose can fix static noise and connection problem, I would recommend them to all my friends.
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hi Tony, I'm glad you're enjoying the fit, audio quality and noise-cancellation of the QC Earbuds II! We reached out to you directly with some assistance regarding the issues. With ANC products, there may be a noise floor but this shouldn't be noticeable, so I would recommend trying the steps at https://bose.life/3okuVfP to clear any static audio. If you're running into Bluetooth difficulties, please attempt the troubleshooting at https://bose.life/3OKrIAP. Let us know how things go by reaching back out to us, or contacting at https://bose.life/3ET4mCs so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Not What I expected!
on May 24, 2023
Posted by: Jim
Gender:Male
Length of ownership:1 week
It has a nice design, appealing color, and is suitable for music and calls. However, it is not suitable for working out or jogging, contrary to what I was told.
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hi Jim, I'm glad to hear you're a fan of the design and functionality of the QC Earbuds II! We reached out to you directly to help with your fit concerns - have you tried all included sizes of ear tips and stability bands? Please check out the guidance at https://bose.life/3OE4iNt, and let us know if you need an alternative size eartip. We look forward to hearing back from you, but feel free to reach out at https://bose.life/3ET4mCs so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Love the Earbuds Overall
on May 24, 2023
Posted by: LadyTreble
Gender:Female
Length of ownership:1 month
I bought the QC II’s a few weeks ago. I had bought a pair of the Sport Earbuds with the cord about 5 years ago, and loved them so much. At the beginning of this year, they started falling apart and I was devastated, but I knew Bose would have something new I would love. The QC II’s are amazing. I love being able to go from Quiet mode to Aware mode. This really helps me at work so no one accidentally sneaks up on me! I do wish they came in different colors. I loved the light blue of the original QC’s. Black, dark blue, and dark grey just are not very different. I would love to see pink or purple.
My only complaint is the connectivity. I go back and forth from connecting to my iPhone to connecting to my iPad. With my old Bose Sport Earbuds, I could easily switch the devices via my Bluetooth settings page. The QC II’s require the Bose app and it gets confused easily. There are times where I had been connected to my iPad at work, but then when I get in my car to drive home, I can’t get them to connect to my iPhone. The earbuds make the connect and disconnect chime over and over and over and I can’t get them to connect at all. It’s very frustrating.
Overall I love the earbuds. They are comfy, light weight, and easy to use (when they connect). I love being able to switch back and forth from Quiet Mode to Aware Mode. My favorite feature is when I pull out an earbud, whatever I am listening to automatically stops until I put the earbud back in. My only problem is the app and connectivity. About 25% of the time, it won’t connect no matter what I do.
Written by a customer while visiting bose.com