Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Disappointed
on May 26, 2023
Posted by: Tinik
Gender:Female
Length of ownership:1 month
I’ve owned many different apple air pods and recently I was traveling and didn’t have my air pods and was stuck with a 6 hour layover in Charlotte. I was in the American lounge and needing some ear buds. I decided to try something new and spent lots on the Bose QuietComfort Earbuds II. They took a bit getting used to and then after less that 4 weeks the left earbud sounds like a broken speaker. I would have expected for the price they would have lasted longer.
Response from bose.comBy Nelson Penney, Customer support, June 5, 2023
Hello, If you are experiencing issues with a particular earbud, I recommend that you try out our troubleshooting suggestions for poor audio quality: bose.life/3okuVfP. Should you need any further assistance please feel free to contact our technical support teams, who will be happy to assist you: bose.life/3iazBx7.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
2
Loses Connection Easily
on May 26, 2023
Posted by: SRP
Gender:Male
Length of ownership:3 months
Bose sent me the Earbuds II when my first generation QC earbuds stopped working. Bose replaced the great "ear finn" in both the wired and first generation QC earbuds with an inferior "stability band" system that does not stay put. The least little movement of my head and the earbuds move enough to disconnect. I've experimented with different ear tips and stability bands but with no luck. The "Eartip Test" shows a "good seal," but the buds lose the seal and disconnect. Very disappointing.
Response from bose.comBy Nelson Penney, Global Customer Service, June 5, 2023
Hello,
We're sorry to hear that you're having concerns finding the best stability band fit of your headphones. You should take some time to experiment with different eartip and stability band sizes to arrive at a combination that suits you, providing a gentle seal and a comfortable, stable experience. Keep in mind that it’s common for left and right ears to vary slightly in shape, so sizes may not match from left to right. Also, eartip and stability band sizes may be mixed and matched (such as using a size small eartip with a #3 stability band). If you find that you need alternate sizes, extra small and extra-large eartips and stability bands are available through Bose Support.
Tegan - Customer Support
We're sorry to hear that you're having concerns finding the best stability band fit of your headphones. You should take some time to experiment with different eartip and stability band sizes to arrive at a combination that suits you, providing a gentle seal and a comfortable, stable experience. Keep in mind that it’s common for left and right ears to vary slightly in shape, so sizes may not match from left to right. Also, eartip and stability band sizes may be mixed and matched (such as using a size small eartip with a #3 stability band). If you find that you need alternate sizes, extra small and extra-large eartips and stability bands are available through Bose Support.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
bose review
on May 26, 2023
Posted by: Not Happy Place
Gender:Male
Length of ownership:1 month
after using them 3 or 4 times, I cannot get the earbuds to connect to my iphone. The earbuds say they are ready to connect, i turn on the music on my iphone and nothing happens. The has occurred repeatedly, I have tried to resets but the earbuds wont connect.
Response from bose.comBy Nelson Penney, Global Customer Service, June 5, 2023
Hello,
We're sorry to hear that you're unable to get connected. Do ensure that your headphones are in pairing mode, the charging case LED will be slowly blink blue. If you're still struggling to connect, clear the Bluetooth Pairing list of the product: https://bose.life/3WSJgwU If you require additional assistance, contact us via https://bose.life/43JW8ro
Tegan - Customer Support
We're sorry to hear that you're unable to get connected. Do ensure that your headphones are in pairing mode, the charging case LED will be slowly blink blue. If you're still struggling to connect, clear the Bluetooth Pairing list of the product: https://bose.life/3WSJgwU If you require additional assistance, contact us via https://bose.life/43JW8ro
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Noise Cancelling
on May 26, 2023
Posted by: Jaz
Gender:Male
Length of ownership:1 month
I love Bose. I own a few products from Bose but I also own similar products from other manufacturers. I love my Bose QuietComfort Earbud II and its my daily go to. Soundwise I like it better than my airpod pro. Designwise, I like the airpod pro better. If I could make some constructive criticisms, the open sound when you put on the earbuds is too weird and a little loud, the case feels a bit flimsy and cheap and its hard to pull out the airbuds from the case. Otherwise, if I have to choose between my airpods pro or my Bose earbuds II, I would choose Bose any day. No one can beat the noise cancelling, the design is better than the first one (which I owned), the sound is better. I like the simplicity of the app that goes with it.
Written by a customer while visiting bose.com
Customer Rating
5
Love them, the feel the look and comfort just r
on May 25, 2023
Posted by: freeze
Gender:Male
Length of ownership:1 week
I only had them a week, just what I wanted. Love them.
Written by a customer while visiting bose.com
Customer Rating
5
I love these things
on May 25, 2023
Posted by: B
Gender:Male
Length of ownership:1 month
Freakin great. Love the sound. I love heavy music and these things blast!!
Written by a customer while visiting bose.com
Customer Rating
1
So many bugs
on May 25, 2023
Posted by: Tedamico
Gender:Male
Length of ownership:6 months
These earbuds have great noise cancellation, but there are so many bugs that are still present, it makes it not worth it. It will randomly lose connection to my phone, for no reason. It will also sometime connect to my phone, but just not play any sound or anything. It sometimes automatically connects, but not all the times. Even the sound is buggy sometimes. It occasionally plays louder out of one earbud vs the other. I bought these the day they came out, and these bugs were acceptable for a new product. I am disappointed Bose has not addressed these bugs.
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hi there, we're pleased to hear you're enjoying the noise-cancellation of your QC Earbuds II so far! We reached out to you directly with a message to help with the issues you're noticing with connectivity. Included were the steps at https://bose.life/3OKrIAP, so please check these out. The earbuds should be playing at the same level of volume, but to resolve this problem follow the guidance at https://bose.life/3okuVfP. Let us know how you get on by reaching back out to us, or contacting us at https://bose.life/3ET4mCs so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound, functionality and slimmer size
on May 25, 2023
Posted by: Chito
Gender:Male
I have both earbuds and QC II is a nice upgrade overall!
Written by a customer while visiting bose.com