Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Great features and nice design
on May 29, 2023
Posted by: Bonengneng
Gender:Female
Length of ownership:1 month
I bought this a month and am very happy. Bose products has high expectations when it comes to sound system and durability. My twins boy told me I like sound.
Written by a customer while visiting bose.com
Customer Rating
5
Very comfy and great sound
on May 29, 2023
Posted by: Debf1
Gender:Female
Length of ownership:1 month
Just purchased these, and love them. Small, comfy with wonderful sound. A great choice.
Written by a customer while visiting bose.com
Customer Rating
5
Sound is amazing!
on May 29, 2023
Posted by: Eav73
Gender:Female
Length of ownership:1 month
I bought these two weeks ago, best purchase of headphones I have ever made
Written by a customer while visiting bose.com
Customer Rating
5
Rich sound and awesome noise cancelling
on May 29, 2023
Posted by: martb40
Gender:Male
Length of ownership:1 month
These ear buds are next level. The sound quality is rich and better than anything I've experienced to date. I listen to many genres of music, ranging from classical to contemporary, acoustic to electronic trance and the balance of bass to treble is essential for listening pleasure. So far these little gems have handled everything I have asked of them excellently. Probably better than my OTE headphones. I have gone through a lot of earbuds searching for just this quality. The noise cancelling is amazing also. I wear them when I am using my lawnmower and all I hear is a very low hum of the engine. The quality of the music or podcast I'm listening isn't affected in any way and I don't need to increase the volume to a level that threatens to blow out my ear drums to be able to hear clearly and sing along. There is a level of comfort and security from the adjustable fit that makes the sound quality consistent no matter how fast you're moving. The charge with the charging case lasts about 24 hours, 6 hours per charge on the buds and 3 further charges with the case.
Written by a customer while visiting bose.com
Customer Rating
3
Connection disturbance always
on May 28, 2023
Posted by: Ccccc778
The right earphone does not connect properly. And I will need to reboots the system a couple of times to get it connected with the music.
Response from bose.comBy Nelson Penney, Customer support, June 5, 2023
Hello, if you are struggling with connection, I recommend that you try our troubleshooting suggestions found here: bose.life/3MYpJrr. Should you need further assistance feel free to message our technical support teams, who will be happy to assist you: bose.life/3iazBx7.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Happy Camper
on May 28, 2023
Posted by: Camper Guy
Gender:Male
Length of ownership:1 month
I bought these a month ago and they sound incredible only wish they would go a little louder but fit is great and the size is perfect
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed
on May 27, 2023
Posted by: Disappointed buyer
Gender:Male
Length of ownership:1 month
I've had the earbuds for about a month now. I've had the first version for about 3 yrs. Here's my quick run down.
Pros:
Great noise canceling, maybe best I've ever tried
Superior fit
Clarity is top notch
Great noise canceling, maybe best I've ever tried
Superior fit
Clarity is top notch
Cons:
App is poorly designed compared to other high end earbuds.
Picks up a lot of background noise when talking to people using phone. I'm constantly being told "what's all that noise?"
Case is rounded on bottom, so can't stand up, have to lay it down. I know that's not a big thing, but in certain circumstances, it would be useful.
For a hefty price tag, I expected more
App is poorly designed compared to other high end earbuds.
Picks up a lot of background noise when talking to people using phone. I'm constantly being told "what's all that noise?"
Case is rounded on bottom, so can't stand up, have to lay it down. I know that's not a big thing, but in certain circumstances, it would be useful.
For a hefty price tag, I expected more
Response from bose.comBy Nelson Penney, Customer support, June 5, 2023
Hello, I am glad that you are enjoying the fit, noise cancellation and the sound clarity. We truly appreciate your feedback regarding the app and charging case designs.
If you are experiencing audio or microphone issues during calls, I recommend that you check out our troubleshooting suggestions here: bose.life/45qwHfS. Should you need further assistance feel free to message our technical support teams, who will be happy to assist you: bose.life/3iazBx7.
Liam - Customer support
If you are experiencing audio or microphone issues during calls, I recommend that you check out our troubleshooting suggestions here: bose.life/45qwHfS. Should you need further assistance feel free to message our technical support teams, who will be happy to assist you: bose.life/3iazBx7.
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
1
Great sound of the wind when I’m riding my bike
on May 26, 2023
Posted by: Kathy
Gender:Female
Length of ownership:1 month
Although the ear buds have some great qualities, good sound, they link to my iPhone immediately however my poor rating (sorry!) has to do with wind noise when I’m riding my bike really takes away from their enjoyment. Ear covers work but hey we are coming into the summer and head bands are too hot to wear when the temperatures are high like where I live.
Response from bose.comBy Nelson Penney, Global Customer Service, June 5, 2023
Hello, it's awesome to head that you feel the sound is good and that these connect to your iPhone immediately. We always aim for the highest quality product.
It is unusual to hear that you are not happy with the wind noise.
The noise-cancelling works by having microphones, which listen to the outside world, to block out sound effectively. We would recommend turning down, or off the noise-cancelling when used on a bike at high speed, or when there is lots of wind.
Thanks
Matt - Bose Customer Support
It is unusual to hear that you are not happy with the wind noise.
The noise-cancelling works by having microphones, which listen to the outside world, to block out sound effectively. We would recommend turning down, or off the noise-cancelling when used on a bike at high speed, or when there is lots of wind.
Thanks
Matt - Bose Customer Support
Written by a customer while visiting bose.com