Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Low sound
on June 4, 2023
Posted by: dalamo103
Gender:Male
Length of ownership:1 week
I’m not thrilled with this product , it needs more volume
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hey,
I'm sorry to hear that you're not thrilled with your earbuds due to the lack of volume. We recently contacted you directly to gather some further information and provide assistance where needed. If you missed this, we provided some troubleshooting for low audio from your earbuds that you can find here - https://bose.life/3qrDyFS. It would also be great if you tested your earbuds whilst connected to another device to see if you're still facing a volume issue.
It would be great to hear back from you.
Thanks,
Charlotte - Customer Support
I'm sorry to hear that you're not thrilled with your earbuds due to the lack of volume. We recently contacted you directly to gather some further information and provide assistance where needed. If you missed this, we provided some troubleshooting for low audio from your earbuds that you can find here - https://bose.life/3qrDyFS. It would also be great if you tested your earbuds whilst connected to another device to see if you're still facing a volume issue.
It would be great to hear back from you.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Great sound
on June 4, 2023
Posted by: Alex22
Gender:Female
Length of ownership:1 month
I bought few weeks ago I’m kind of happy it has a great sound , great noise cancellation but very disappointed because it disconnected from my phone and i can’t pair it back to my phone and take long process to connect it back , taking away my time to enjoy it. Also it doesn’t stay in the ear and easy to lose it . I wished they have some type of string to hold them also it could better to connect to Siri without tapping the headphones it will be great if they have voice control
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hey Alex,
I'm pleased that you enjoy the sound on your earbuds, but I'm sorry that you're facing some difficulties with the connectivity. We recently reached out to you directly, as this shouldn't be happening. In case you missed it, we suggested following the troubleshooting found at https://bose.life/45YDM7V and https://bose.life/3qBQxoH.
Additionally, we wanted to know if you tried to different size stability bands and tips. If you have, then we do have some additional sizes that we can help you with. Please get back to us directly if you'd like assistance with this.
Thanks,
Charlotte - Customer Support
I'm pleased that you enjoy the sound on your earbuds, but I'm sorry that you're facing some difficulties with the connectivity. We recently reached out to you directly, as this shouldn't be happening. In case you missed it, we suggested following the troubleshooting found at https://bose.life/45YDM7V and https://bose.life/3qBQxoH.
Additionally, we wanted to know if you tried to different size stability bands and tips. If you have, then we do have some additional sizes that we can help you with. Please get back to us directly if you'd like assistance with this.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds I ever owned. ( owned a lot)
on June 4, 2023
Posted by: Chipper
Gender:Female
Length of ownership:1 month
So the first time putting those in my ear and listening to music I was like holy crap these are amazing… you can actually listen to the noise cancellation with out hearing lots of wind when swinging…. Way better then AirPod and beats…
Written by a customer while visiting bose.com
Customer Rating
3
disappointed
on June 4, 2023
Posted by: carol52
Gender:Female
Length of ownership:1 week
I have a pair of the original QC earbuds and was excited to get these, however I couldn't configure a secure fit for my ears. Also, I didn't like the way they fit in the charging case. I returned them, and purchased a new pair of the original design.
Response from bose.comBy Nelson Penney, Customer Care, June 9, 2023
Hi.
Thank you for your post. Sorry to hear that you have to return the earbuds. Please refer to this link on how to wear the earbuds. https://bose.life/3OE4iNt. If you have more questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Thank you for your post. Sorry to hear that you have to return the earbuds. Please refer to this link on how to wear the earbuds. https://bose.life/3OE4iNt. If you have more questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com
Customer Rating
5
Great features I bought this about a month ago
on June 4, 2023
Posted by: Danny B
Gender:Male
Length of ownership:1 month
I bought this about a month ago. Absolutely love it. I have a Bose sport earbuds and they are great. Also, Bose makes an excellent Soundsystem.
Written by a customer while visiting bose.com
Customer Rating
5
Shocked at effectiveness of quiet comfort
on June 4, 2023
Posted by: Artnb
Gender:Male
Length of ownership:1 month
Like to listen to music when on my riding mower. Reduces mower to quiet hum and music is great…wish I had them long ago…oh yeah they didn’t exist long ago!
Written by a customer while visiting bose.com
Customer Rating
4
Love these
on June 4, 2023
Posted by: Gissy
Gender:Female
Length of ownership:1 week
I have had these about a week or so and I love them comfortable long lasting charge great base! A must buy
Written by a customer while visiting bose.com
Customer Rating
3
Great sound. Ongoing operation not reliable.
on June 4, 2023
Posted by: WMDG
Gender:Male
Length of ownership:1 month
After initial setup with good performance, I have had to continually futze with the earbuds to get them to operate properly. First I had to overcome an issue of having sound out of only one earbud. Now I am able to connect the earbuds and pass the fit test, but then unable for to hear any music from the earbuds. Even though other earbuds still easily connect and operate properly. Bose could use improvement in ease, consistency, and reliability of use.
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hey,
I'm sorry that you've faced some issues with audio through your earbuds. We recently contacted you directly to offer some assistance. Here's what we suggested:
Check out the following steps to address issues with no audio - https://bose.life/3P4IcDV. We also recommended testing your earbuds whilst connected to another device.
We hope that this helped! If there's anything further we can help with, feel free to reach back to us directly.
Thanks,
Charlotte - Customer Support
I'm sorry that you've faced some issues with audio through your earbuds. We recently contacted you directly to offer some assistance. Here's what we suggested:
Check out the following steps to address issues with no audio - https://bose.life/3P4IcDV. We also recommended testing your earbuds whilst connected to another device.
We hope that this helped! If there's anything further we can help with, feel free to reach back to us directly.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com