Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Very happy with the product so far!
on June 7, 2023
Posted by: SHILOHBLACK
Gender:Male
Length of ownership:1 month
I purchased these ear buds and what a great sound they have also the sound cancelling is very good. The only gripe is the controls...I am a older guy so they have too many features for this old guy to learn!
Written by a customer while visiting bose.com
Customer Rating
5
A definite upgrade from the QC1
on June 7, 2023
Posted by: JeffN
Gender:Male
Length of ownership:3 months
I've owned the original QC1 earbuds and liked them, but decided to move to the QC2 after reading several great reviews. I agree that the overall sound including noise cancellation is better and worth an upgrade since my wife wanted something to occasionally use on airplanes so I wasn't trashing the old ones. I wish there was some way to determine the case charging status other than when it is fully discharged. Also, I have to use the Bluetooth setting tab on my phone, computer, or iPad to connect to the QC2s when changing devices. The Bose Music app may show they are connected, but usually they aren't after a device switch until I manually connect through the Bluetooth tab.
Written by a customer while visiting bose.com
Customer Rating
5
Earbuds 2
on June 7, 2023
Posted by: Marc
Gender:Male
Length of ownership:1 month
Pretty impress! Since I’m an AirPods kind of guy so getting a second pair to be Bose tells you how good they are.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound, poor charging.
on June 7, 2023
Posted by: RRRJSODA
Gender:Male
Length of ownership:1 month
I bought these ear buds a month ago and they will not hold a charge. I have returned them and waiting for the new ones to arrive. Very frustrating after paying so much money for these air buds. However, huge fan of Bose and we’ll see what happens when I get replacements. Thanks.
Response from bose.comBy Nelson Penney, Customer Care, June 9, 2023
Hi.
Thank you for your post. Sorry to hear that you had a battery issue with your earbuds. It is good that a replacement is on its way. If you have questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Thank you for your post. Sorry to hear that you had a battery issue with your earbuds. It is good that a replacement is on its way. If you have questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com
Customer Rating
1
Worst fit ever. 😞
on June 7, 2023
Posted by: Bobby
Gender:Male
Length of ownership:1 month
Always have bragged Bose still the best noise reduction anywhere but just don’t fit ear with any of the ear pieces sad Already lost them on mower several times and damaged. What a wast of money went back to my old ones
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hi Bobby,
We value your support hugely, so I'm sorry that these earbuds have not yet been suitable for you. We recently contacted you directly to offer some assistance. If you haven't seen our message yet, we recommend going through the guidance here - https://bose.life/42AqXxz.
We also wanted to let you know that we have some additional size tips and stability bands. If you'd be interested in trying these, please respond back to us directly so that we can help with this.
Thanks,
Charlotte - Customer Support
We value your support hugely, so I'm sorry that these earbuds have not yet been suitable for you. We recently contacted you directly to offer some assistance. If you haven't seen our message yet, we recommend going through the guidance here - https://bose.life/42AqXxz.
We also wanted to let you know that we have some additional size tips and stability bands. If you'd be interested in trying these, please respond back to us directly so that we can help with this.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic sound and comfort
on June 7, 2023
Posted by: Jill22
Gender:Female
Length of ownership:1 month
My only difficulty is figuring out how to switch from music to answering a call but I’m sure I will get used to it.
Written by a customer while visiting bose.com
Customer Rating
2
Great earphones. I’ll give it a 8 out of 10
on June 7, 2023
Posted by: Bimmer850
Length of ownership:1 month
Amazing sounds. Unfortunately, they don’t stay in my ear. I find myself constantly adjusting them. Because at the price they are. I would hate to have one fall out and get destroyed.
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hey,
It's great to hear that you're enjoying the sound. I'm sorry that you're unable to find a stable fit. We recently contacted you directly offering some advice on how to wear and adjust the earbuds correctly. This can be found here - https://bose.life/3OYxSxs. We also informed you that we have some additonal size tips and stability bands and we hope that these will help you!
If there's anything thing else we can help with, please do reach back to us.
Thanks,
Charlotte - Customer Support
It's great to hear that you're enjoying the sound. I'm sorry that you're unable to find a stable fit. We recently contacted you directly offering some advice on how to wear and adjust the earbuds correctly. This can be found here - https://bose.life/3OYxSxs. We also informed you that we have some additonal size tips and stability bands and we hope that these will help you!
If there's anything thing else we can help with, please do reach back to us.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Hate them
on June 7, 2023
Posted by: Ted
Gender:Male
Length of ownership:1 month
I purchased these because of the noise cancellation. Noise cancellation works great. But they will not stay in my ear, I’ve tried every configuration of rubber pieces and no luck, I spend more time chasing ear buds across the floor
Response from bose.comBy Nelson Penney, Customer Care, June 9, 2023
Hi Ted.
Thank you for your post. Sorry to hear that you have an issue with the fit of the earbuds. Please refer to this link on how to wear it properly. https://bose.life/3OE4iNt. If you have more questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Thank you for your post. Sorry to hear that you have an issue with the fit of the earbuds. Please refer to this link on how to wear it properly. https://bose.life/3OE4iNt. If you have more questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com