Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Good product
on June 9, 2023
Posted by: Denise 23
Gender:Female
Length of ownership:1 month
I returned this because the charging case was faulty. Sometimes it would charge the Left ear, Sometimes it wouldn't. Same with the right ear. Also, the shortcuts to noise canceling or/and music were confusing to figure out
Response from bose.comBy Nelson Penney, Customer Care, June 9, 2023
Hi Denise.
Thank you for your feedback. Sorry to hear that you had a faulty charging case. Please check if the pins of the left earbud are sitting properly on the charging base. I have also provided a link for the touch control shortcuts. https://bose.life/3WwAunT. If you have questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Thank you for your feedback. Sorry to hear that you had a faulty charging case. Please check if the pins of the left earbud are sitting properly on the charging base. I have also provided a link for the touch control shortcuts. https://bose.life/3WwAunT. If you have questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com
Customer Rating
5
OUTSTANDING, UNRIVALED sound quality, and small co
on June 8, 2023
Posted by: PAP
Gender:Female
Length of ownership:1 month
Hands down the Mose quiet comfort 11 is the best earbud I have ever owned.
Written by a customer while visiting bose.com
Customer Rating
5
Love these!
on June 8, 2023
Posted by: Val
Gender:Female
Length of ownership:1 week
I bought a refurbished pair to replace my previous ear buds and I absolutely love these - the sound quality is amazing. I work in a busy office full of engineers and the noise cancellation is a life saver.
Written by a customer while visiting bose.com
Customer Rating
3
Quite Comfort Ear Buds II honest review
on June 8, 2023
Posted by: Stu R Blaze
Gender:Male
Length of ownership:1 month
The modes work great and exactly how they are intended as far as Noise Cancellation and adjusting immediately at loud sounds.
The "voice sound" quality is very poor. Part of my intention for them is for work and time on Zoom calls. I can not make out voices/words so I have to put in my $12 ear buds. Not good.
The "voice sound" quality is very poor. Part of my intention for them is for work and time on Zoom calls. I can not make out voices/words so I have to put in my $12 ear buds. Not good.
Response from bose.comBy Nelson Penney, Global Customer Service, June 16, 2023
Hello, it's awesome to hear that the modes work great on these, and that the Noise-cancelling is working well for you. The earbuds have built-in microphones that filter out ambient noise to focus your voice and deliver conversations clearly. You can find guidance here bose.life/45qwHfS to ensure your earbuds work perfectly on calls.
Thanks
Matt - Customer Support
Thanks
Matt - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Call out
on June 8, 2023
Posted by: Chet965
Gender:Male
Length of ownership:1 week
My ears must be weird. No matter what options for fit the buds keep falling out.
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hey,
I'm sorry that you've faced some difficulty with the fit of your earbuds. We recently contacted you directly to assist you further with this. In case you missed it, we suggested ensuring that you are wearing the earbuds correctly by using the guidance here - https://bose.life/3WX6G3W. If this did not help, we also let you know that we have some additional size tips and stability bands.
Please get back to us directly if you'd like us to help you with this.
Thanks,
Charlotte - Customer Support
I'm sorry that you've faced some difficulty with the fit of your earbuds. We recently contacted you directly to assist you further with this. In case you missed it, we suggested ensuring that you are wearing the earbuds correctly by using the guidance here - https://bose.life/3WX6G3W. If this did not help, we also let you know that we have some additional size tips and stability bands.
Please get back to us directly if you'd like us to help you with this.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent noise cancelling and sound
on June 8, 2023
Posted by: Rugged
Gender:Male
Length of ownership:1 month
Purchased this about a month ago and very pleased with the sound quality and noise canceling.
Written by a customer while visiting bose.com
Customer Rating
5
Upgraded to QC II Earbuds- great move!
on June 7, 2023
Posted by: Luke
Gender:Male
Length of ownership:1 month
QC II is definitely an upgrade. Smarter Bluetooth makes it easier to manage multiple devices. Great Bose sound and quality hardware like I’m accustomed to with my other Bose products.
Written by a customer while visiting bose.com
Customer Rating
5
(Bose Quiet ComfortEarbuds 2) great service.
on June 7, 2023
Posted by: Tim
Gender:Male
Length of ownership:3 months
The earbuds I bought couldn’t hold a complete charge so I sent them back - they were inspected and was sent a new pair. Great service!
Written by a customer while visiting bose.com