Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
poor voice quality
on June 12, 2023
Posted by: PJ05
Gender:Male
Length of ownership:1 month
People on the other end of a phone call find the audio extremely poor
Response from bose.comBy Nelson Penney, Customer Support, June 20, 2023
Hey,
I'm sorry that you're having some difficulty with phone calls. We recently contacted you directly to help with this concern. In case you haven't seen our message, we suggested following the steps for poor microphone pickup here - https://bose.life/3PuTOQO.
We'd love to hear back from you and provide further support if needed.
Thanks,
Charlotte - Customer Support
I'm sorry that you're having some difficulty with phone calls. We recently contacted you directly to help with this concern. In case you haven't seen our message, we suggested following the steps for poor microphone pickup here - https://bose.life/3PuTOQO.
We'd love to hear back from you and provide further support if needed.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
great quality sound
on June 11, 2023
Posted by: Saeed
Gender:Male
Length of ownership:1 month
I pur hated this a few weeks back and find it excellent sound quality
Written by a customer while visiting bose.com
Customer Rating
2
Bose quiet comfort earbuds ii
on June 11, 2023
Posted by: My2rc
Gender:Male
Length of ownership:1 week
I purchased these earbuds for best in class noise cancelling and ended up disappointed. Noise cancellation was good, but the earbuds produced a constant low level of white noise. I was looking for a pair of earbuds which could also give me some peace and quiet, but these didn't deliver. Sharp sounds like a car door shutting are amplified and can hurt your ears.
The earbuds are glossy plastic and can be hard to take out of their charging case because it is hard to get a grip on them.
I ended up returning them.
Response from bose.comBy Nelson Penney, Customer Care, June 20, 2023
Hi.
Thank you for your post. Sorry to hear that you have to return the earbuds. You have to check your settings in the app to make sure you are in "Quiet" mode not "Aware" mode. In "Aware" mode, external mics on the headset feed outside sounds into the headset and therefore can make other noises or the noise floor seem louder. Also, a slight hiss from your product is normal.
Any headphones designed with batteries and other active electronics may introduce a low-sounding hum or hiss when the power is turned on. This is commonly referred to as a “noise floor” and may or may not be heard by the user. If you require assistance in the future, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Thank you for your post. Sorry to hear that you have to return the earbuds. You have to check your settings in the app to make sure you are in "Quiet" mode not "Aware" mode. In "Aware" mode, external mics on the headset feed outside sounds into the headset and therefore can make other noises or the noise floor seem louder. Also, a slight hiss from your product is normal.
Any headphones designed with batteries and other active electronics may introduce a low-sounding hum or hiss when the power is turned on. This is commonly referred to as a “noise floor” and may or may not be heard by the user. If you require assistance in the future, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com
Customer Rating
5
Exceeded Expectations
on June 11, 2023
Posted by: OH713
Gender:Male
Length of ownership:1 month
When I initially paired my Bose QC earbuds, I was doing laundry and as soon as the noise canceling came on, I didn’t hear my dryer running anymore. I got up to check on it and it was still running. I couldn’t believe how effective the noise canceling system was. It was amazing.
Written by a customer while visiting bose.com
Customer Rating
5
Love the quiet mode allows me to cut grass quietly
on June 11, 2023
Posted by: Panther
Gender:Male
Length of ownership:1 month
Great earphones ! Love how quiet the quiet mode is.
Written by a customer while visiting bose.com
Customer Rating
4
Sometimes the voice cancelation doesn’t work
on June 11, 2023
Posted by: Czar
Gender:Male
Length of ownership:1 month
I mostly use it to work out and like having it on quiet mode but I noticed sometimes I can still hear what’s going on around my background like the gyms music on their speakers and even the persons phone next to me, the first time I checked on my phone thinking I may have it on aware mode and nope I had it on “Quiet mode” It has happened a few times now a bit disappointed. Other than is a great product very stylish.
Written by a customer while visiting bose.com
Customer Rating
5
Read the Instructions!
on June 11, 2023
Posted by: Great Product
Gender:Female
Length of ownership:1 month
Once, I re-reviewed the instructions and how they work (usually always used my left ear bud with other products) but this one is ruled by the right. Except I seem to have one smaller ear.....the comfort is good, except for that. Not the product's fault!
Written by a customer while visiting bose.com
Customer Rating
2
Unless something I don’t understand- I’ll return
on June 10, 2023
Posted by: Aigel
Gender:Female
Length of ownership:1 week
Unless there’s something I don’t understand about keeping the buds in the case and retaining the battery, I’ll return them. Cz I don’t even use them, hoe come they are draining battery in a passive mode - just lying inside the case ?
Response from bose.comBy Nelson Penney, Customer Support, June 20, 2023
Hi Aigel,
Over time you may notice the battery depleting as the charging case will constantly keep the earbuds at 100%, however, this would only be noticeable if left for long period like a month or two. If you're finding this is happening rapidly, then this would need looking into. I'd recommend resetting your earbuds to clear any minor processor errors - https://bose.life/3Pl94Qe.
If this doesn't help, please reach out to us for further assistance - https://bose.life/42MLQ8N.
Thanks,
Charlotte - Customer Support
Over time you may notice the battery depleting as the charging case will constantly keep the earbuds at 100%, however, this would only be noticeable if left for long period like a month or two. If you're finding this is happening rapidly, then this would need looking into. I'd recommend resetting your earbuds to clear any minor processor errors - https://bose.life/3Pl94Qe.
If this doesn't help, please reach out to us for further assistance - https://bose.life/42MLQ8N.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com