Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Great Wireless Earbuds
on June 13, 2023
Posted by: Annm
Gender:Female
Length of ownership:1 month
I really like these headphones they have great sound and lots of adjustable sound features. The only complaint I have is that there are some connectivity issues. I have a hard time getting them connected to my phone if they have previously been connected to my IPad or to my computer. All around great headphones for a decent price.
Written by a customer while visiting bose.com
Customer Rating
5
Highest quality sound and perfect for workouts!
on June 13, 2023
Posted by: RauBuds24
Gender:Male
Length of ownership:1 month
I’m completely amazed at the noise canceling features from these tiny ear buds. The sound quality is phenomenal, fits perfectly with the various size bands provided, charging is shockingly fast and simple (you rarely have to actually plug them in) plus with multiple customizable EQ and Quiet features with Awareness ability that’s great for security. What can’t these ear buds do?
Written by a customer while visiting bose.com
Customer Rating
3
Not great for Apple compatibility!
on June 13, 2023
Posted by: Colby
Gender:Female
Length of ownership:1 month
We have continued to have connectivity issues since receiving them. Tried deleting and reloading, still just BAD connection!
Response from bose.comBy Nelson Penney, Customer Support, June 20, 2023
Hi Colby,
I'm sorry that you've been dealing with some connection issues. We recently contacted you directly as we want to help improve your experience and resolve any problems. If you haven't seen our message, we wanted to know what Apple device exactly are you connecting the earbuds to and if you have tested them when connected to an alternative device.
We do appreciate that you've been through some troubleshooting steps already, but we also wanted to check that you have completed the following steps for disconnection issues and problems connecting initially - https://bose.life/3Pn3nBj / https://bose.life/3pgLEBa.
It would be great to hear back from you so that we can continue to support you through this.
Thanks,
Charlotte - Customer Support
I'm sorry that you've been dealing with some connection issues. We recently contacted you directly as we want to help improve your experience and resolve any problems. If you haven't seen our message, we wanted to know what Apple device exactly are you connecting the earbuds to and if you have tested them when connected to an alternative device.
We do appreciate that you've been through some troubleshooting steps already, but we also wanted to check that you have completed the following steps for disconnection issues and problems connecting initially - https://bose.life/3Pn3nBj / https://bose.life/3pgLEBa.
It would be great to hear back from you so that we can continue to support you through this.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Background noise is ridiculous during calls ...
on June 12, 2023
Posted by: dqubed
Gender:Male
Length of ownership:1 month
Love these for noise cancellation and music, but absolutely suck during calls or meetings. Every background noise and conversation are heard in the other end.
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds
on June 12, 2023
Posted by: Evie
Length of ownership:1 month
Best earbuds I have ever purchased. So glad I invested in these.
Written by a customer while visiting bose.com
Customer Rating
5
Greta buds
on June 12, 2023
Posted by: Ang
Gender:Female
Length of ownership:1 month
Lighter than sports buds. Love the functionality of them. The charging case I’d designed a little weird but lighter.
Written by a customer while visiting bose.com
Customer Rating
5
Great ear sounding contraptions
on June 12, 2023
Posted by: Kevin1985
Gender:Male
Length of ownership:1 week
Very clear sounds from these Bose earbuds, I would definitely recommend them to anyone looking for earbuds
Written by a customer while visiting bose.com
Customer Rating
5
Returned to Bose
on June 12, 2023
Posted by: Brenda
Gender:Female
Length of ownership:1 week
I have always been a fan of Bose sound and quality. I briefly went away from them to try the competition, that I won't mention, in order to keep all my devices " compatible". I have now returned. These ear buds fit great, have full handsfree functionality to play, pause, skip, answer calls, increase volume and turn off noise cancellation.They work well with all my bluetooth devices. I love the EQ function on the app to adjust my listening experience while, listening to music with increased bass, vs a podcast with normal speaking sounds. The app also allows device updates to keep you ear buds in tip top working order. The only complaint that I have is that the case does not wirelessly charge. This would be a great feature to add.
Written by a customer while visiting bose.com