Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Sound, Staying Power, but poor call performance
on June 15, 2023
Posted by: Val
Gender:Male
Length of ownership:1 month
I purchased this last month to replace my airpods. These earbuds provide wonderful, rich sound for music. Also, they stay in my ear worlds better than my airpods when running & mowing the lawn. One downside is the poor call quality. On calls, others dislike the constant noise in the background and have said it's hard to hear my voice. Other than that feedback, a wonderful product.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing product for those who workout
on June 15, 2023
Posted by: Anonymous
Gender:Male
Length of ownership:1 week
Bought this a week ago, great product, whenever you are ready to use it, just make sure you pick the right earbud instead left to avoid connection issues.
Written by a customer while visiting bose.com
Customer Rating
2
Effected my left ear
on June 15, 2023
Posted by: Salim
Gender:Male
Length of ownership:1 month
After using it for a week with quiet mode, my left ear started to pain a lot for 3 continuous days.
Response from bose.comBy Nelson Penney, Customer Support, June 20, 2023
Hey Salim,
I'm sorry to learn that you're experiencing pain in your left ear after using these earbuds. We recently contact you directly as we want to help with this. In case you haven't seen our message, we wanted to find out if you've tried the different size stability bands/tips. Often, you may require a different size to what you're using on your right ear. It's natural for people to have different size/shape ears.
If this is something that you've already tried, or if it doesn't improve your experience, please do get back to us. We'd love to help further.
Thanks,
Charlotte - Customer Support
I'm sorry to learn that you're experiencing pain in your left ear after using these earbuds. We recently contact you directly as we want to help with this. In case you haven't seen our message, we wanted to find out if you've tried the different size stability bands/tips. Often, you may require a different size to what you're using on your right ear. It's natural for people to have different size/shape ears.
If this is something that you've already tried, or if it doesn't improve your experience, please do get back to us. We'd love to help further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
A let down
on June 14, 2023
Posted by: na
Gender:Female
Length of ownership:1 month
Really disappointed I could not simply touch a button on the earbud to either answer or hang up on a call like my other brand I purchased. I still have to answer and hang up on my cell. The instructions that came with it was not clear at all. Really expected more of Bose. It is also not comfortable for long periods of time and many people I talk to have a hard time hearing me when I am using them.
Response from bose.comBy Nelson Penney, Customer Support, June 20, 2023
Hey,
I'm sorry that you're disappointed with your experience so far. We recently contacted you directly to let you know that the QuietComfort Earbuds II do feature touch control and you can answer/decline calls. In case you missed it, here's some guidance with the touch controls - https://bose.life/3NgoBhB.
If these are not working for you, then please check out our recommended troubleshooting to address this - https://bose.life/3Jqf9Hn.
In terms of comfort, we wanted to provide some assistance with wearing and adjusting your earbuds. This can be found here - https://bose.life/3Pm4gdm.
If there's anything else we can help with, we'd love to hear back from you.
Thanks,
Charlotte - Customer Support
I'm sorry that you're disappointed with your experience so far. We recently contacted you directly to let you know that the QuietComfort Earbuds II do feature touch control and you can answer/decline calls. In case you missed it, here's some guidance with the touch controls - https://bose.life/3NgoBhB.
If these are not working for you, then please check out our recommended troubleshooting to address this - https://bose.life/3Jqf9Hn.
In terms of comfort, we wanted to provide some assistance with wearing and adjusting your earbuds. This can be found here - https://bose.life/3Pm4gdm.
If there's anything else we can help with, we'd love to hear back from you.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great feture!
on June 14, 2023
Posted by: jerusalem015
Gender:Male
Length of ownership:1 month
The best earbud in my life I never seen before It's awesome.
Written by a customer while visiting bose.com
Customer Rating
4
ROBERT L
on June 14, 2023
Posted by: ROBL
Gender:Male
Length of ownership:1 month
THE PHONE QUALTY LACKS QUALTY SOUND MUSIC IS OUTSTANDING THATS WHY THESE EAR BUDS GET 4STARS
Written by a customer while visiting bose.com
Customer Rating
5
Great features!
on June 14, 2023
Posted by: Rebecca
Gender:Female
Length of ownership:1 month
The sound quality it’s amazing and love the fact that you can adjust the sound! I love Bose products.
Written by a customer while visiting bose.com
Customer Rating
5
GREAT SOUND...great purchase
on June 13, 2023
Posted by: Sweetie
Gender:Female
Length of ownership:1 month
Great purchase . Worth the money. Will recommend to a friend.
Written by a customer while visiting bose.com