Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Very good, but…..
on June 20, 2023
Posted by: Springer23
Gender:Male
Length of ownership:1 month
These ear buds are great, but using the voice assistant is not good at all. If you work in the yard a lot like I do and you want to change a song or make a phone call with your voice it won’t work.
Written by a customer while visiting bose.com
Customer Rating
1
Big dissatisfaction and disappointment
on June 20, 2023
Posted by: SeanDean
Gender:Male
Length of ownership:1 week
My wife bought this ear buds for me as the Fathers Day present. I have enjoyed them for about a week, then the left one stopped working. We tried to do anything possible with help of the u tube, Google, Bose support, but it did not help… I returned these ear buds to the store.
My previous Bose earbuds had the same problem after working for about a year…Very bad and disappointing experience. I am not planning to buy the same brand anymore!!!
My previous Bose earbuds had the same problem after working for about a year…Very bad and disappointing experience. I am not planning to buy the same brand anymore!!!
Response from bose.comBy Nelson Penney, Customer Care, June 23, 2023
Hi Sean.
Thank you for your post. Sorry to hear that you have had an issue with your earbuds. Because you have troubleshot it, you can always get a replacement especially if it is within the return window. If you require assistance in the future, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Thank you for your post. Sorry to hear that you have had an issue with your earbuds. Because you have troubleshot it, you can always get a replacement especially if it is within the return window. If you require assistance in the future, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com
Customer Rating
2
Great Sound Quality but poor case
on June 19, 2023
Posted by: Brandon
Gender:Male
Length of ownership:1 week
The sound quality is on Par with Bose, but the case that it comes in is subpar. It's often difficult to remove the Earbuds and ackward to put them back in. Im afraid to use them on a plane during a flight as I might drop one due to the difficulty removing them from the Case. I should have bought the Quiet Comfort Headsets instead.
Response from bose.comBy Nelson Penney, Customer Support, June 21, 2023
Hi Brandon,
Thanks for leaving your thoughts on the QC Earbuds II. It's fantastic to hear you were impressed by the sound quality offered by the buds. With regard to the case - there is only one way that the buds can go in because they are formed to fit the case which can be difficult initially. Once you've used them enough times it'll become second nature to the position in which they need to face to be inserted. IIf you continue finding it difficult, remember we offer a 90-day risk-free trial period where you can return the buds if you are not completely satisfied. Get in touch with us today if you wish to book a return. https://bose.life/3ET4mCs.
Jeff - Customer Support
Thanks for leaving your thoughts on the QC Earbuds II. It's fantastic to hear you were impressed by the sound quality offered by the buds. With regard to the case - there is only one way that the buds can go in because they are formed to fit the case which can be difficult initially. Once you've used them enough times it'll become second nature to the position in which they need to face to be inserted. IIf you continue finding it difficult, remember we offer a 90-day risk-free trial period where you can return the buds if you are not completely satisfied. Get in touch with us today if you wish to book a return. https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Constantly losing Bluetooth connection
on June 19, 2023
Posted by: Ajmoss23
Gender:Male
Length of ownership:1 week
Buds sound great when connected issue is mine are constant losing Bluetooth connection to my IPhone 12.
Response from bose.comBy Nelson Penney, Customer Support, June 20, 2023
Hey,
It's great that you're enjoying the sound quality of your earbuds. I'm sorry that you're facing an issue with losing connection to your iPhone 12. We have some great troubleshooting tips to address this concern that you can find here - https://bose.life/43SqZCy.
Should this problem continue, please reach out to our customer support for further assistance - https://bose.life/3PhSVLz.
Thanks,
Charlotte - Customer Support
It's great that you're enjoying the sound quality of your earbuds. I'm sorry that you're facing an issue with losing connection to your iPhone 12. We have some great troubleshooting tips to address this concern that you can find here - https://bose.life/43SqZCy.
Should this problem continue, please reach out to our customer support for further assistance - https://bose.life/3PhSVLz.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Earbuds
on June 19, 2023
Posted by: Missy
Gender:Female
Length of ownership:1 month
I bought these to replace my air pods and the fit is wonderful! So very happy. I don’t worry about them falling out at all!
Written by a customer while visiting bose.com
Customer Rating
5
Best noise reduction ever
on June 19, 2023
Posted by: weywest
Gender:Female
Length of ownership:3 months
I've now bought 2 pairs of these earbuds. I thought my Apple earpods were very good but these blow them away - next level noise reduction, customizable fit so they never fall out. I can't recommend these highly enough - they even shut out my very loud upstairs neighbors.
Written by a customer while visiting bose.com
Customer Rating
5
AWESOME Sound!!!!!!!
on June 19, 2023
Posted by: Munch Boogie
Gender:Male
Length of ownership:1 week
I've been buying Bose products for over 30 years so I know the quality would be great. These earbuds fit nicely in my ears and the sound quality is way beyond what I was expecting, great bass and clear treble, can't go wrong with this set.
Written by a customer while visiting bose.com
Customer Rating
4
Mr
on June 18, 2023
Posted by: Jazzticks
Gender:Male
Length of ownership:1 month
I wish the product would have a tracking features.
Written by a customer while visiting bose.com