Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Mic sucks
on June 21, 2023
Posted by: Peppa
Gender:Male
Length of ownership:1 month
Purchase about a month ago, callers on the other end can't hear me
Response from bose.comBy Customer Support, June 23, 2023
Hi Peppa,
I'm sorry that you're facing some issues during calls on your earbuds. We've sent you a message directly as we want to provide some further assistance to resolve this. If you haven't seen our message, we recommend checking out the following troubleshooting steps - https://bose.life/42YYG3M.
Please get back to us and let us know how you get on!
Thanks,
Charlotte - Customer Support
I'm sorry that you're facing some issues during calls on your earbuds. We've sent you a message directly as we want to provide some further assistance to resolve this. If you haven't seen our message, we recommend checking out the following troubleshooting steps - https://bose.life/42YYG3M.
Please get back to us and let us know how you get on!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Phone
on June 21, 2023
Posted by: Larney 58
Gender:Male
The sound of these is phenomenal
But as far as phone use on calls not that great. That is the reason i only gave 3 stars.
But as far as phone use on calls not that great. That is the reason i only gave 3 stars.
Response from bose.comBy Customer Support, June 23, 2023
Hey,
It's great that you're enjoying the sound quality but I'm sorry that you're finding calls are not good. We recently contacted you directly as we'd love to gather some further information and help you with this.
In case you haven't seen our message, we suggested some troubleshooting for the possible issues you may be facing. If the microphone pickup is underperforming, then please check out our recommendations to solve this here - https://bose.life/42YYG3M.
If you're facing another issue, or it is not resolved, please do reach back to us. We'd love to improve your experience.
Thanks,
Charlotte - Customer Support
It's great that you're enjoying the sound quality but I'm sorry that you're finding calls are not good. We recently contacted you directly as we'd love to gather some further information and help you with this.
In case you haven't seen our message, we suggested some troubleshooting for the possible issues you may be facing. If the microphone pickup is underperforming, then please check out our recommendations to solve this here - https://bose.life/42YYG3M.
If you're facing another issue, or it is not resolved, please do reach back to us. We'd love to improve your experience.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable with great sound
on June 20, 2023
Posted by: Dooley
Gender:Male
Length of ownership:1 month
This is the first good pair of earbuds I’ve purchased. Am very pleased with the quality and sound.
Written by a customer while visiting bose.com
Customer Rating
3
Great for music but not for talking
on June 20, 2023
Posted by: Mr P
Gender:Male
Length of ownership:1 month
I purchased the Bose Quiet Comfort earbuds for exclusive use on my mobile phone. The noise cancelling is very good for playing music but I have had numerous people complain about the sound quality as a phone. I've uninstall/reinstall and tried multiple troubleshooting steps, but no success. Additionally, I have found it hard to keep the headphones in my ears when I am on the go. They frequently fall out of my ears.
Response from bose.comBy Nelson Penney, Global Customer Service, June 23, 2023
Hey there, I'm pleased to hear you're enjoying the noise-cancellation and audio quality of the QC Earbuds II! We reached out to you directly with a message to assist with the difficulties you're having. Included we provided the steps at https://bose.life/3pk7LGN, to help with microphone performance, so please try these. Are you taking regular phone calls, or internet calls? We appreciate the steps tried so far, but confirm all steps on the link are attempted, and get back to us letting us know how things go. Alternatively, please reach out at https://bose.life/3pcmQKF, and we'll assist you further.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
I love everything except the fit
on June 20, 2023
Posted by: Don10
Gender:Male
Length of ownership:1 week
Maybe my ears have a different shape or something but I cannot get the same fit that I had with the original soundsport Bluetooth headphones. Not sure what to do.
Written by a customer while visiting bose.com
Customer Rating
5
Initial connectivity problems resolved
on June 20, 2023
Posted by: Mish
Gender:Male
Length of ownership:1 week
The iPhone 13 Pro and Bose QuietComfort earbuds 2 did not connect consistently at first. For some reason, after contacting support, they worked fine, even though I did the same process as I had done before. These have even better sound than the old QC35 wireless noise cancelling headphones I have: no electronic hissing noise. But, maybe that’s because I need new ear pads for those old thangs. I have had the wireless QC35 over ear headphones since 2017 (6 years and counting) and no problems with connecting… they kept the din of nonstop Netflix and the hot goss of FaceTime from reaching my lil ears during the dorm life when I transferred to UCSC to get a Bachelor’s. Had a roommate say she heard the music, but she a nosy rosy.
Written by a customer while visiting bose.com
Customer Rating
5
Stellar Sound and Noise Canceling
on June 20, 2023
Posted by: Bobby
Gender:Male
Length of ownership:1 month
Stellar Sound and Noise Canceling, but Disappointing App Functionality
The Bose QuietComfort Earbuds II are an audio lover's dream come true. Their sound quality is unparalleled, delivering the rich, clear, and immersive sound experience that you'd expect from a brand with Bose's pedigree. The noise-canceling capability is the best I've experienced in any earbud so far, allowing you to lose yourself completely in your music or focus on your calls without any ambient noise distractions.
However, the Bose app is a letdown. The absence of a "Find My Earbuds" function is particularly disappointing. In a world where we use apps to locate everything from our phones to our cars, the inability to track these high-end earbuds seems like a significant oversight. Bose, as a leader in the audio industry, should consider incorporating this feature to improve the overall user experience.
Despite the app's shortcomings, the Bose QuietComfort Earbuds II still deliver an exceptional audio experience that's hard to beat. They come highly recommended for their superb sound quality and noise cancellation alone, but be prepared to handle them with extra care due to the missing tracking feature in the app.
The Bose QuietComfort Earbuds II are an audio lover's dream come true. Their sound quality is unparalleled, delivering the rich, clear, and immersive sound experience that you'd expect from a brand with Bose's pedigree. The noise-canceling capability is the best I've experienced in any earbud so far, allowing you to lose yourself completely in your music or focus on your calls without any ambient noise distractions.
However, the Bose app is a letdown. The absence of a "Find My Earbuds" function is particularly disappointing. In a world where we use apps to locate everything from our phones to our cars, the inability to track these high-end earbuds seems like a significant oversight. Bose, as a leader in the audio industry, should consider incorporating this feature to improve the overall user experience.
Despite the app's shortcomings, the Bose QuietComfort Earbuds II still deliver an exceptional audio experience that's hard to beat. They come highly recommended for their superb sound quality and noise cancellation alone, but be prepared to handle them with extra care due to the missing tracking feature in the app.
Written by a customer while visiting bose.com
Customer Rating
1
TROUBLE FROM THE BEGINNING
on June 20, 2023
Posted by: Sshawnann
Gender:Female
Length of ownership:1 month
I love Bose products -- but this was an absolute lemon. After three separate resets and the sound degrading to a constant crackle in less than two months, I finally was able to get the replacements ordered today. I understand the service team trying to keep things from being returned, but this was really not my prior experience with a Bose product. First it stopped noise cancelling; then it wouldn't change volume; and finally it ended up having a constant crackling sound. Appreciated today's service chat representative and the final resolution happening.
Written by a customer while visiting bose.com