Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Great Features.
on June 21, 2023
Posted by: Hooshz
Gender:Male
This is a 2nd pair I bought. Awesome sound. One of the best earbuds specially the Active Noise Cancellation. Also it looks awesome and the battery life is great.
Written by a customer while visiting bose.com
Customer Rating
1
Worst headset ever
on June 21, 2023
Posted by: Steve
Gender:Male
Length of ownership:1 month
Not only it doesn’t connect well with bluetooth, it drops out periodically so you have to keep reconnecting with your device. I am going to return it. Worst product I have with Bose.
Response from bose.comBy Customer Support, June 23, 2023
Hi Steve,
I'm sorry that you're experiencing some Bluetooth connectivity issues. We've contacted you directly as we want to help with these concerns.
In case you haven't seen our message, please check out the following troubleshooting steps - https://bose.life/3owrd2p.
We also would love to know what device you're connecting to, and if you haven't already, please test the earbuds when connected to a different device.
Please get back to us so that we can continue to assist you.
Thanks,
Charlotte - Customer Support
I'm sorry that you're experiencing some Bluetooth connectivity issues. We've contacted you directly as we want to help with these concerns.
In case you haven't seen our message, please check out the following troubleshooting steps - https://bose.life/3owrd2p.
We also would love to know what device you're connecting to, and if you haven't already, please test the earbuds when connected to a different device.
Please get back to us so that we can continue to assist you.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Tune into your own world
on June 21, 2023
Posted by: Reem
Gender:Male
Length of ownership:1 year or longer
The noise cancellation is amazing. Whether listening to a book or music and can totally tune into the audio.
Written by a customer while visiting bose.com
Customer Rating
3
Excellent Sound/Noise Cancelling, but with Quirks
on June 21, 2023
Posted by: Mummy
Gender:Female
Length of ownership:1 month
I purchased these a few weeks ago. The sound quality and noise cancelling are amazing, plus they are comfortable to wear. However, there are a couple of quirks. Frequently the volume increases when I put the earbuds in after being in my case, which is quite annoying since I have sensitive hearing. I had to return another pair for doing this at a painful level, so it is a bug, not just my individual earbuds. The sound can also have inconsistencies while moving as the noise canceling tries to adjust to the outside environment. Overall, they are great for the sound quality, but with a few annoyances.
Response from bose.comBy Customer Support, June 23, 2023
Hey,
I'm pleased to hear that you're enjoying the sound quality and noise cancelling. Sorry that you're facing some volume and sound inconsistencies.
We've sent you a message directly as we want to ensure you have the best experience possible. In case you haven't seen it, we wanted to check that the volume increases aren't being caused by possible accidental touches on the touch control area. Sometimes when moving hair or glasses, for example, this can trigger commands.
Additionally, it would be great to know if you tried the different size tips/stability bands. This could impact the sound.
Please do reach back to us so that we can support you further.
Thanks,
Charlotte - Customer Support
I'm pleased to hear that you're enjoying the sound quality and noise cancelling. Sorry that you're facing some volume and sound inconsistencies.
We've sent you a message directly as we want to ensure you have the best experience possible. In case you haven't seen it, we wanted to check that the volume increases aren't being caused by possible accidental touches on the touch control area. Sometimes when moving hair or glasses, for example, this can trigger commands.
Additionally, it would be great to know if you tried the different size tips/stability bands. This could impact the sound.
Please do reach back to us so that we can support you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
VERY bad bluetooth stability
on June 21, 2023
Posted by: viking
Gender:Male
Length of ownership:3 months
Overall the sound quality and ANC is excellent, when it works. However, and it's a big however, the quality of the Bluetooth connection is terrible (and a quick google search shows multiple forums raising the same issues). My connection frequently drops without warning and takes ages to reconnect/ I have to reset Bluetooth on my phone. In addition, the earbuds will go out of sync for a period so you're getting sound slightly delayed in one ear...
All in all I wish they could get this fixed because when they work they work great but for now I would recommend staying clear until they have fixed this
Response from bose.comBy Customer Support, June 23, 2023
Hey,
It's great to hear that you're impressed with the sound quality and ANC. I'm sorry that you're facing some Bluetooth connectivity issues. We've sent you a message directly as we'd love to assist you with this. If you haven't seen it, we wanted to know what the primary device you're connecting to is.
Additionally, please check out the following troubleshooting steps. For connection drops - https://bose.life/3owrd2p, and for sync issues - https://bose.life/3VBtWns.
Please do reach back to us so we can continue to support you with this.
Thanks,
Charlotte - Customer Support
It's great to hear that you're impressed with the sound quality and ANC. I'm sorry that you're facing some Bluetooth connectivity issues. We've sent you a message directly as we'd love to assist you with this. If you haven't seen it, we wanted to know what the primary device you're connecting to is.
Additionally, please check out the following troubleshooting steps. For connection drops - https://bose.life/3owrd2p, and for sync issues - https://bose.life/3VBtWns.
Please do reach back to us so we can continue to support you with this.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Unreliable
on June 21, 2023
Posted by: Junk
Length of ownership:1 month
I’ve had two replacements since my initial purchase. Product quality is poor.
Response from bose.comBy Customer Support, June 23, 2023
Hi,
We're sorry that you've had to go through two replacements. We recently contacted you directly as we'd love to learn what issues you've faced and provide some assistance where needed to better your experience.
It would be great to hear back from you!
Thanks,
Charlotte - Customer Support
We're sorry that you've had to go through two replacements. We recently contacted you directly as we'd love to learn what issues you've faced and provide some assistance where needed to better your experience.
It would be great to hear back from you!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Could be better, could be worse
on June 21, 2023
Posted by: agt
Length of ownership:1 month
I can't do airp*ds, and I love my old Bose noise-cancelling earbuds so very much (sport version). These new version are okay, but they certainly don't fit as well as the old guys with the 'fins.' I'm using the smallest of both in-ear bud and collar, and they're better than airp*ds, yes, but nowhere near as secure a fit as my old Bose buds. Not secure enough to use while running or gardening, okay for walking. The 'tap' system is inconsistent in terms of sensing how many taps are applied.
Response from bose.comBy Nelson Penney, Customer Support, June 23, 2023
Hey,
I'm sorry to hear that you've not found a suitable fit for your current earbuds. We've reached out to you privately to address these concerns. In case you haven't seen our message, we've recommended checking out our guidance for wearing and adjusting the earbuds here - https://bose.life/44WsIYb.
Additionally, we can help with getting you an alternate size tip kit.
Please reach back, we'd love to better your experience!
Thanks,
Charlotte - Customer Support
I'm sorry to hear that you've not found a suitable fit for your current earbuds. We've reached out to you privately to address these concerns. In case you haven't seen our message, we've recommended checking out our guidance for wearing and adjusting the earbuds here - https://bose.life/44WsIYb.
Additionally, we can help with getting you an alternate size tip kit.
Please reach back, we'd love to better your experience!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound but not for calls
on June 21, 2023
Posted by: Shane27z
Gender:Male
Length of ownership:1 week
Noise cancelation is amazing, music sound is great but I drive truck and the microphone picks up all my cab noise so the person on the other end can't hear my side of the conversation. If you're not in a noisy environment then you'll probably love them!
Written by a customer while visiting bose.com