Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Best ever own
on June 23, 2023
Posted by: David Bose
Gender:Male
Length of ownership:1 month
Bought it and after listening to it. Drop everything else
Written by a customer while visiting bose.com
Customer Rating
5
Nice buds
on June 22, 2023
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
Very good quality product...exceptional ambient noise reduction system...it doesn't have the "find my buds" system, like old models...Bose doesn't allow changing batteries ...how do we save the planet like this? ?...
Written by a customer while visiting bose.com
Customer Rating
3
Great sound but
on June 22, 2023
Posted by: Brent
Length of ownership:1 month
The sound is of course great and if you are looking for noise cancellation, you have found it. The big deal for me is if you are only wearing one earbud then it keeps trying to turn noise cancellation on and it feels like my ears are popping from going up a mountain. I really like them but if you like wearing just one at a time like I do, it doesn’t really work.
Response from bose.comBy Nelson Penney, Customer Support, June 23, 2023
Hi Brent,
I'm pleased that you're enjoying the sound and noise cancellation quality.
We recently contacted you directly as we'd love to help with concerns you have when wearing just one earbud. If you haven't seen our message, we had a few questions to better understand the situation.
We want to know if the noise cancellation automatically gets set to the highest level and if the noise-cancellation level does not stay the same from what was set when both earbuds were being used.
If you haven't already, please try all included sizes of ear tips and stability bands to see if this has any effect on the experience.
We'd love to hear back from you so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm pleased that you're enjoying the sound and noise cancellation quality.
We recently contacted you directly as we'd love to help with concerns you have when wearing just one earbud. If you haven't seen our message, we had a few questions to better understand the situation.
We want to know if the noise cancellation automatically gets set to the highest level and if the noise-cancellation level does not stay the same from what was set when both earbuds were being used.
If you haven't already, please try all included sizes of ear tips and stability bands to see if this has any effect on the experience.
We'd love to hear back from you so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing Earbuds
on June 22, 2023
Posted by: BLASR
Gender:Male
Length of ownership:1 month
My wife bought these for my birthday and I cannot be more satisfied. They are comfortable and the sound is amazing. As soon as you put the second earbud in, the noise canceling starts.
Written by a customer while visiting bose.com
Customer Rating
3
Sound is good but not loud—very disappointed
on June 22, 2023
Posted by: B smith
Gender:Male
Length of ownership:1 month
I had Bose before — they were so much better. These do not represent the quality that I paid for
Response from bose.comBy Customer Support, June 23, 2023
Hey,
I'm glad that you like the sound but I'm sorry that you're disappointed overall.
We recently reached out to you directly as we'd love to better understand what you're not enjoying and how we can help. If you haven't seen our message, we'd love to know what product you had before and how did they differ? Also, what in particular makes you disappointed with these headphones?
We do have some great troubleshooting to help with low audio that you can find here - https://bose.life/3NnhuEc.
We hope to hear back from you soon!
Thanks,
Charlotte - Customer Support
I'm glad that you like the sound but I'm sorry that you're disappointed overall.
We recently reached out to you directly as we'd love to better understand what you're not enjoying and how we can help. If you haven't seen our message, we'd love to know what product you had before and how did they differ? Also, what in particular makes you disappointed with these headphones?
We do have some great troubleshooting to help with low audio that you can find here - https://bose.life/3NnhuEc.
We hope to hear back from you soon!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Sound no good
on June 22, 2023
Posted by: CC
Gender:Male
Length of ownership:1 week
Bought them to try didn’t like the way they sounded the earbuds also feel cheap
Response from bose.comBy Nelson Penney, Customer Support, June 23, 2023
Hey,
I'm sorry that you've not been enjoying the sound quality of your earbuds. We recently contacted you directly as we'd love to better understand what you didn't like and if there's a potential issue with the sound. For poor sound quality, we'd love for you to try the following troubleshooting steps - https://bose.life/3NrhrXW.
Please do reach back to us. We'd love to improve your experience.
Thanks,
Charlotte - Customer Support
I'm sorry that you've not been enjoying the sound quality of your earbuds. We recently contacted you directly as we'd love to better understand what you didn't like and if there's a potential issue with the sound. For poor sound quality, we'd love for you to try the following troubleshooting steps - https://bose.life/3NrhrXW.
Please do reach back to us. We'd love to improve your experience.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Good quality sound but…
on June 22, 2023
Posted by: Chris
Gender:Male
Length of ownership:1 month
I’ve had these for about 3 weeks and I’m pretty disappointed. The volume isn’t loud enough and always has connection issues when answering the phone or transitioning. Definitely not worth the money I paid.
Response from bose.comBy Customer Support, June 23, 2023
Hi Chris,
I'm sorry that you feel disappointed with your earbuds. We've sent you a message directly so that we can assist you with these concerns. If you haven't seen this, we've provided some troubleshooting that can help with low audio. You can find this here - https://bose.life/3NnhuEc.
We always wanted to find out what device you have them connected to and if the earbuds are not automatically selected when a call is incoming.
Please do reach back to us so that we can support you further.
Thanks,
Charlotte - Customer Support
I'm sorry that you feel disappointed with your earbuds. We've sent you a message directly so that we can assist you with these concerns. If you haven't seen this, we've provided some troubleshooting that can help with low audio. You can find this here - https://bose.life/3NnhuEc.
We always wanted to find out what device you have them connected to and if the earbuds are not automatically selected when a call is incoming.
Please do reach back to us so that we can support you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great product, as always
on June 22, 2023
Posted by: Vero
Gender:Female
Length of ownership:1 month
I can actually wear these for more than two minutes without it bothering/hurting my ears!! I have over head as well, but I do t like to wear them all the time
Written by a customer while visiting bose.com