Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Great Earbuds
on June 28, 2023
Posted by: Dee
Gender:Female
Length of ownership:1 month
I bought these almost a month ago - after a ton of research on different products, I went with Bose and I'm so glad I did. They fit perfectly, even in my small ears. They do an amazing job of blocking out noise around me when I want then, but also offer an aware mode for when I need that. These earbuds exceeded my expectations
Written by a customer while visiting bose.com
Customer Rating
5
Bose for the win.
on June 28, 2023
Posted by: Jay
Gender:Male
Length of ownership:1 month
Bought these for wife, they are the best noise cancelling tech out there in or over ear. They blow my Sony over ear XM3 away. Wish the battery life was a little better but they charge fast. All I can say is hurry up and release a pink pair so I can steal hers and buy another pair for her.
Written by a customer while visiting bose.com
Customer Rating
3
Not as slim as I’d hoped
on June 27, 2023
Posted by: theLutheran
Gender:Male
Length of ownership:1 month
they don’t fit under my motorcycle helmet like i had hoped they would. but they should work under my ear muffs for lawn mowing
Written by a customer while visiting bose.com
Customer Rating
3
Custom ear buds
on June 27, 2023
Posted by: Lucky lobster
Gender:Male
Length of ownership:1 month
Bought the ear buds about a month ago they worked fine for one and a half weeks put them on again for my walk and have them set to guilt mode and wouldn’t you know it I am hearing all surrounding noises that were not there when first received them and am very disappointed with the product and with what was paid for this supposed great quality.
Response from bose.comBy Sam F, Global Customer Service, July 8, 2023
Hi! I'm sorry to hear you feel that the quite mode available with noise-cancellation isn't working as expected. We reached out to you directly with a message to help, and we're glad to have heard back. Please try the steps at https://bose.life/3MxOkBP to ensure you're experiencing true noise-cancellation. Also, be sure to test all included sizes of ear tips and stability bands to see if the earbuds fit better for optimal performance. We shall continue to communicate with you to work towards a resolution, but if needed you can reach out to us at https://bose.life/en_us_contact_us.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
QCE II Great Product
on June 27, 2023
Posted by: DTownCajun
Gender:Male
Length of ownership:1 week
I purchased the QCE II, about 2 weeks ago. I'm just getting the chance to use them, and amazed at the quality of sound, the noise canceling, and the transparency mode. It's like advertised, you will not be disappointed.
The only small issue is, it need to get a little louder, and I don't feel the bass like I thought I would.
Other than that, these are the best I've had! Great job Bose!
The only small issue is, it need to get a little louder, and I don't feel the bass like I thought I would.
Other than that, these are the best I've had! Great job Bose!
Written by a customer while visiting bose.com
Customer Rating
5
Nice product for listening to music
on June 27, 2023
Posted by: EEH
Gender:Male
Length of ownership:1 month
Really happy with my new earphones especially listening to music
Written by a customer while visiting bose.com
Customer Rating
2
Okay
on June 27, 2023
Posted by: KJ
Gender:Female
Length of ownership:1 week
I like the noise cancelling feature but I’ve been told several times people can hear me when I have them on.
Response from bose.comBy Charlotte, Customer Support, July 7, 2023
Hi KJ,
I'm pleased that you're enjoying the noise cancelling, but I'm sorry that you're facing some issues during calls.
We've contacted you directly as we want to find out in what kinds of situation this is happening. For example, internet calls, phone calls, meetings, etc.
We have some great troubleshooting that we'd love for you to go through that you can find here - https://bose.life/42YYG3M.
Please reach back to us and let us know if your situation improves.
Thanks,
Charlotte - Customer Support
I'm pleased that you're enjoying the noise cancelling, but I'm sorry that you're facing some issues during calls.
We've contacted you directly as we want to find out in what kinds of situation this is happening. For example, internet calls, phone calls, meetings, etc.
We have some great troubleshooting that we'd love for you to go through that you can find here - https://bose.life/42YYG3M.
Please reach back to us and let us know if your situation improves.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Poor Quality
on June 27, 2023
Posted by: John
Gender:Male
Length of ownership:1 week
I always thought Bose made high quality products. This product was not good. I returned it for a refund after putting it on once. Stay away from this.
Written by a customer while visiting bose.com