Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
They are nice but
on June 29, 2023
Posted by: Ground control
Gender:Male
Length of ownership:1 month
They are nice but mine disconnected when I’m in the middle of a workout. I find this to be very annoying because the are some expensive headphones so I didn’t expect this form them
Response from bose.comBy Sam F, Global Customer Service, July 8, 2023
Hey there, we're glad you're a fan of the QC Earbuds II! We reached out to you directly with a message to help with the disconnection issues you seem to be facing. Included in this were the steps at https://bose.life/3OKrIAP, so please try these. Also, have you tested the earbuds with other devices, to see if this issue is persists? Please reach back out to us, to let us know if things have improved or get in touch at https://bose.life/en_us_contact_us if further assistance is needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Features
on June 28, 2023
Posted by: Angie
Gender:Female
Length of ownership:1 week
These earbuds fit perfectly in my ears, and the sound is amazing. My husband also loves his.
Bose never disappoint.
Bose never disappoint.
Written by a customer while visiting bose.com
Customer Rating
3
Clunky controls, wish they were connected
on June 28, 2023
Posted by: Tomjoh66
Gender:Male
Length of ownership:1 month
Downs: Unlike previous earbuds, these have no connecting cords, so if one falls out or you fumble drop it it could get lost —down a drain, in some public place, who knows. They are a bit clunky to get out of their charging holder. There is an odd echo effect every now and then, esp in spoken media, might be when the head moves suddenly. The tap commands are unreliable.
Ups: They sync quickly and automatically with my iphone, which the old ones didn’t. They get a lot of time on a charge. The sound is great Bose sound ( exc echo). The adjustable level of noise cancelling is a nice feature.
Ups: They sync quickly and automatically with my iphone, which the old ones didn’t. They get a lot of time on a charge. The sound is great Bose sound ( exc echo). The adjustable level of noise cancelling is a nice feature.
Response from bose.comBy Sam F, Global Customer Service, July 8, 2023
Hi there, we're glad you're enjoying the sound of the QC Earbuds II! We reached out to you with a message to provide assistance, in which we recommend trying all included sizes of ear tips and stability bands to fit the perfect fit. We're pleased to have heard back, to let us know that you've tried the guidance. The echo effect should not be happening, so please try the troubleshooting at https://bose.life/3okuVfP, and reach back out to us to let us know if things improve. Alternatively you can reach out directly at https://bose.life/en_us_contact_us.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best sounding ear buds ever made!
on June 28, 2023
Posted by: Clyde
Gender:Male
Length of ownership:3 months
I have had many different ear buds and Bose blew the computation out of the water. Why? First I find the feature to block out outside noise perfect. The bids for so well as well with perfect instructions. To change the base and treble to enhance the sound is wonderful with the different types of music. The support system is excellent and the company does not outsource their customer service. The representatives speak clear English and are highly skilled.
Written by a customer while visiting bose.com
Customer Rating
5
AWESOME Sound!
on June 28, 2023
Posted by: Dr Kay
Gender:Female
Length of ownership:1 week
I bought these earbuds to drown out the noise and listen to my music while riding on the subway. PERFECT!!! I feel like I'm in the subway car alone. They also fit in my ear (small ear) well and don't hurt like other earbuds.
I'm happy with my purchase
I'm happy with my purchase
Written by a customer while visiting bose.com
Customer Rating
3
Mixed bag
on June 28, 2023
Posted by: Gravytrain
Gender:Male
Length of ownership:1 month
I bought these earbuds about a year ago the sound quality is great but the life span of there are terrible. I’m on my third pair. I’ve had the speaker blow twice and I only listen about half volume at any given time. Other than that I love them I used them daily and the noise cancellation is phenomenal. I work at a vet and it dose a good job drowning out all of the barking.
Response from bose.comBy Sam F, Global Customer Service, July 8, 2023
Hi there, I'm glad to hear you're enjoying the sound of the QC Earbuds II! We reached out to you with a message directly to help, and we're glad to have heard back. To re-iterate here, we're sorry the earbuds have seemed to lose audio, what is the primary device you're connecting to and where do you stream your music from? To also clarify, you should receive six hours from one charge of the earbuds, with the case holding an extra eighteen hours. We will continue to communicate as we have been or you can contact us at https://bose.life/en_us_contact_us, and will work towards a resolution with you.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Buds! Controls sound and comfortable!
on June 28, 2023
Posted by: ChrissyLynn
Gender:Female
Length of ownership:1 month
Really like how these buds control sound in a loud room as well as great for listening to music or the Bible. Blocks out so much outside noise.
Written by a customer while visiting bose.com
Customer Rating
3
Didn’t work for me
on June 28, 2023
Posted by: Notforme
Gender:Male
Length of ownership:1 week
I have returned - I wanted to be able to be working and have text messages read to me.
Written by a customer while visiting bose.com