Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
My Bose Earbuds
on June 29, 2023
Posted by: Xavi
Gender:Male
Length of ownership:1 month
I am very happy with my purchase of the Bose Quiet Comfort Earbuds II, these are the best wireless ear buds I have ever owned compared to Apple AirPods, I like the fact that it really does keep noise reduction completely out while using them. I love them and would highly recommend them to all friends and family.
Written by a customer while visiting bose.com
Customer Rating
5
Great support team and help
on June 29, 2023
Posted by: Happy Place
Gender:Female
Length of ownership:1 month
Very pleased with the support! No photo to add to this
Written by a customer while visiting bose.com
Customer Rating
4
Great features
on June 29, 2023
Posted by: JC ear buds
Gender:Male
Length of ownership:1 month
I’m happy with my purchase but disappointed with the sound
Written by a customer while visiting bose.com
Customer Rating
2
Not so loud
on June 29, 2023
Posted by: Voltage
Gender:Male
Length of ownership:1 month
Got for a month and can’t even adjusted them correctly they fall easy. Noise cancellation not exist. My ear my volume I want it very loud
Response from bose.comBy Sam F, Global Customer Service, July 7, 2023
Hi there, we're sorry to hear you've had trouble finding a secure fit of the QC Earbuds II. We reached out to you with a message directly to help with this, in which we included the guidance shown at https://bose.life/3OE4iNt. We recommend trying all included sizes of ear tips and stability bands to find a perfect fit, but if you require a smaller or larger size be sure to let us know! For help with noise-cancellation, try the steps at https://bose.life/3MxOkBP, and to ensure audio levels are correct, follow the guidance at https://bose.life/46exrp5. We look forward to hearing back from you to see how things are going, but alternatively you can reach out to us at https://bose.life/3iazBx7.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Bose QuietComfort Earbuds 2
on June 29, 2023
Posted by: ukdave
Gender:Male
Length of ownership:1 year or longer
This is my 2nd pair, I only bought them because my previous around the neck speakers quit working and had no choice. My 1st pair of these have already had issues in which I had to reset them. My biggest issue with them is that doing something that is very active, if they fall out you can lose them, there is no way to "attach" them to your person to keep them safe.
Written by a customer while visiting bose.com
Customer Rating
1
Total waste of money
on June 29, 2023
Posted by: Ehab
Gender:Male
Length of ownership:1 month
These earbuds would be great only if Bose had quality control that tests each buds before selling.
Mine had 2 issues:
1- uneven volume between left and right.
2-Right earbud when in aware mode doesn't stop the noise cancelling making me hear the outside sounds from only the left bud.
Local service center in Egypt told me they don't have these buds and accordingly couldn't replace them, so I lost my 300$ in useless buds.
Also the software is a disaster, rarely shows the connection and doesn't have battery level indicator for the case.
The sound quality and noise canceling are great if you're lucky in a working pair.
Mine had 2 issues:
1- uneven volume between left and right.
2-Right earbud when in aware mode doesn't stop the noise cancelling making me hear the outside sounds from only the left bud.
Local service center in Egypt told me they don't have these buds and accordingly couldn't replace them, so I lost my 300$ in useless buds.
Also the software is a disaster, rarely shows the connection and doesn't have battery level indicator for the case.
The sound quality and noise canceling are great if you're lucky in a working pair.
Written by a customer while visiting bose.com
Customer Rating
5
Replacement quiet comfort 2
on June 29, 2023
Posted by: D43
Gender:Male
Length of ownership:1 month
Excellent customer service and tech support! Quiet comfort 2 has perfect fit, sound and comfort.
Written by a customer while visiting bose.com
Customer Rating
5
My Go-To Buds
on June 29, 2023
Posted by: maddman1
Gender:Male
Length of ownership:1 year or longer
Love these buds, especially when flying! Second pair of these and I couldn't be happier using anything else.
Written by a customer while visiting bose.com