Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Best set of Earbuds I've owned
on July 2, 2023
Posted by: Web72
Gender:Male
Length of ownership:1 week
Great fit and excellent noise cancellation. I really appreciate it's crisp, clear communication when I pair them with my cell phone, no vocal delay like I experienced with my Apple EarPods.
Written by a customer while visiting bose.com
Customer Rating
2
Good at the begining, then everything fails
on July 2, 2023
Posted by: Hugo
Gender:Male
Length of ownership:3 months
I used it for a month, and it was so good. I travel a lot, and the noise cancellation was amazing. However, after a month, I start noticing some problems: it seems that they have a kind of suction to cancel the noise. This thing started to fail more and more, and every time that I used one of them, I felt the noise of something sucking my ears continuously every 30 seconds. Also, the connectivity is failing, my phone's Bluetooth is not recognizing the device anymore, even when it is updated, I have restarted the Bluetooth, turning off and on, etc. These are pretty expensive, and in the end, I am not using them because of the discomfort.
Response from bose.comBy Sam F, Global Customer Service, July 7, 2023
Hi Hugo, I'm glad you've been enjoying the QC Earbuds II so far! We reached out to you directly with a message to help with your problem. Regarding the fit of the earbuds, the strange noise should not be occurring - were you able to ensure the earbuds were fitted correctly as shown at https://bose.life/3OE4iNt? For connection issues, please follow the guidance at https://bose.life/3OKrIAP. Reach back out to let us know how things go, or contact us for further assistance at https://bose.life/3iazBx7 if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
4 star with one concern.
on July 1, 2023
Posted by: Hrod
Gender:Male
Length of ownership:1 month
The earbuds work very well when listening to music. The the noise cancellation is very good and the features are good. The only thing that I have noticed is the hands free when on the phone. If you are outside and it’s windy or in a car with the air condition on, the people you speak too say they can hear what sounds like static.
Written by a customer while visiting bose.com
Customer Rating
4
amazing buds, lousy app
on July 1, 2023
Posted by: turtleapp
Gender:Male
Length of ownership:1 week
Buds are amazing. The sound quality is phenomenal. noise cancellation is so good you have to actually be careful, it is almost dangerous. so as buds go, none better.
Unfortunately, the app on my android phone was painfully slow and unresponsive. Maybe that was just for me for some reason on android but that was my only complaint. for me at least, I did return them for that reason.
Unfortunately, the app on my android phone was painfully slow and unresponsive. Maybe that was just for me for some reason on android but that was my only complaint. for me at least, I did return them for that reason.
Written by a customer while visiting bose.com
Customer Rating
1
Highly disappointed
on July 1, 2023
Posted by: Richard
Gender:Male
Length of ownership:1 month
Bought these for my wife, and they won’t charge or pair correctly. Highly disappointed. I expected ore for a high dollar item.
Response from bose.comBy Sam F, Global Customer Service, July 7, 2023
Hi Richard, we're sorry to hear there have been issues trying to charge and pair the QC Earbuds II. We reached out to you directly with a message to provide assistance, and included were the steps at https://bose.life/45AZ7nJ for charging issues, so please try this. What is the primary device you're trying to connect to? Please try the guidance at https://bose.life/3MYpJrr to help with pairing your product, and reach back out to us to let us know how things go. Alternatively, you can contact us at https://bose.life/3iazBx7 for further assistance.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
The worst earbud for phone calls
on July 1, 2023
Posted by: Jay
Length of ownership:1 month
Quiet mode is great, but it seems to only work for you when you are playing music or watching a video. When you make a phone call that is non existent, it picks up all the background noise and no one can hear you. These are Bose QuietComfort® Earbuds II and there’s no updates or solutions?? I will be returning these earbuds.
Response from bose.comBy Jeff, Customer Support, July 10, 2023
Hello Jay,
Thanks for leaving your impressions of the QC Earbuds II. Quiet mode will be engaged when you are listening to music. When you initiate a call however, it is designed to cross over to aware mode to enable you to hear your voice clearly. This is called 'sidetone' and is purposely designed because it can become distracting not being able to hear your own voice when speaking. This will not have an impact on your caller's interpretation of your call, providing the buds are sitting correctly in your are and are pointing directly towards your mouth.
If you need any assistance with your earbuds, our team are on hand to help. Do not hesitate to reach out! https://bose.life/3ET4mCs`
Thanks for leaving your impressions of the QC Earbuds II. Quiet mode will be engaged when you are listening to music. When you initiate a call however, it is designed to cross over to aware mode to enable you to hear your voice clearly. This is called 'sidetone' and is purposely designed because it can become distracting not being able to hear your own voice when speaking. This will not have an impact on your caller's interpretation of your call, providing the buds are sitting correctly in your are and are pointing directly towards your mouth.
If you need any assistance with your earbuds, our team are on hand to help. Do not hesitate to reach out! https://bose.life/3ET4mCs`
Written by a customer while visiting bose.com
Customer Rating
4
Bose QC
on July 1, 2023
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
Received them as a Father’s Day present. These have the best noise canceling feature I’ve ever seen. Sound is very good and they’re comfortable. Pricey compared to similar buds. Had issues with the left ear bud that started as an echo or delay to being dead from the case. Replaced them on warranty and so far so good.
Written by a customer while visiting bose.com
Customer Rating
5
Easy to use and great quality
on July 1, 2023
Posted by: Jchavez10
Gender:Male
Length of ownership:1 month
I purchased this a month ago and it has proven it’s worth!
The Modes and settings are great!
The Modes and settings are great!
Written by a customer while visiting bose.com