Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Super comfortable and intuitive touch features
on July 3, 2023
Posted by: Will
So far I really enjoy these earbuds! I owned nearly each version of the Bose earbuds and these are a wonderful step forward in design, comfort and richness of sound.
The earbuds are light and hold a charge for a long time. I sometimes find myself forgetting I have them in my ears. I wish BOSE was not written on the side of them - for style and security reasons but otherwise these are great!
The earbuds are light and hold a charge for a long time. I sometimes find myself forgetting I have them in my ears. I wish BOSE was not written on the side of them - for style and security reasons but otherwise these are great!
Written by a customer while visiting bose.com
Customer Rating
5
Great sound!
on July 2, 2023
Posted by: Craig
Gender:Male
Length of ownership:1 week
Sounds phenomenal and so comfortable to wear! Gray color is great.
Written by a customer while visiting bose.com
Customer Rating
4
Can make a room full of people go quiet
on July 2, 2023
Posted by: GoAway6Hours
Length of ownership:3 months
I bought the earbuds back in March, switched to a small bud size and size 1 ear rings. Fit perfectly, with total noise cancellation on I can turn a bus on a highway into a one person room after dark by closing my eyes. The noise cancellation compared to my old White Noise cancelling earbuds is night and day. Music and sound quality is great but I'm no expert on that side of things I just enjoy being able to listen to said things without outside noise interrupting them.
However, what I have noticed is that the rubber ear tips have a very easy propensity to tear from the solid plastic ring that goes onto the actual earbud speaker. If your buds feel uncomfortable not from pressure but almost a cutting sensation check for cracks as mine had the plastic ring actually shatter. Not sure if this is from bad handling my end or even wear and tear (I easily wear them 6-8 hours a day).
Great product though, definitely worth considering if you deal with noise issues and don't enjoy wearing headsets for long periods.
Written by a customer while visiting bose.com
Customer Rating
2
Great sound, constant connectivity issues.
on July 2, 2023
Posted by: ahaf
Gender:Male
Length of ownership:1 month
The sound is unrivaled. Noise cancelling is amazing. Bass is incredible. Excellent overall sound. But Im almost always having a sub-optimal connectivity experience. The buds lose connection with each other, sometimes it sounds like the music is skipping like old CD's used to. Or one bud will pair with my phone, and the other wont. Or neither will pair with my phone and ill have to do a bluetooth reset. I understand that will happen every once and a while with bluetooth, but its almost every use that something is wrong with the connectivity. I've updated my iOS and made sure Im running the latest firmware. Frustrating user experience for the price point. Great sound.
Response from bose.comBy Sam F, Global Customer Service, July 7, 2023
Hi there, I'm pleased to hear you're enjoying the audio quality and noise-cancellation of the QC Earbuds II! We reached out to you directly with a message, to help with your Bluetooth connection issues. Included were the steps at https://bose.life/3OKrIAP, so be sure to try these. Have you tested the earbuds with any other devices, to see if this issue persists? Let us know how things go by getting back in touch, or reaching out directly at https://bose.life/3iazBx7 so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose QuietComfort® Earbuds II
on July 2, 2023
Posted by: Moodyj39
Gender:Male
Length of ownership:3 months
These are a good example of an upgrade to the Bose QuietComfort
Written by a customer while visiting bose.com
Customer Rating
1
Poor sound , very low , very surprised about this
on July 2, 2023
Posted by: Dd
Gender:Female
Length of ownership:1 week
I brought these and returned them within 30mins of getting them. The sound was not the same quality I’m used to from Bose!! I was very upset!! And let down
Response from bose.comBy Sam F, Global Customer Service, July 7, 2023
Hey there, we're sorry to hear that you were not satisfied with the audio experience, but we reached out directly to help. Where are you streaming music and have you tested different sources and EQ? We're sorry you decided to return, but the steps at https://bose.life/3okuVfP will help a great deal with this particular problem. Please reach back out to us or contact at https://bose.life/3iazBx7 if you have any remaining questions or queries so we can assist you.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Quiet Comfort II
on July 2, 2023
Posted by: Richard
Gender:Male
Length of ownership:1 month
Excellent. The best noise canceling birds I have ever had in my ears. Plus, the sound is enormous.
Written by a customer while visiting bose.com
Customer Rating
4
Great noise canceling and sound
on July 2, 2023
Posted by: Damian
Gender:Male
Length of ownership:1 month
Great noise canceling and sound. The headphones connection to iPhone is not the greatest. It occasionally looses connection to iPhone while playing. It is difficult to connect back again after
Written by a customer while visiting bose.com