Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Amazing quality
on July 4, 2023
Posted by: Zoey33
Gender:Female
I am so excited for them and glad I got them for my birthday.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent earbuds!!
on July 4, 2023
Posted by: Katherine W
Gender:Female
Length of ownership:3 months
I have always been a Bose customer currently owning 4 previous sold earbuds & headphones with no issues whatsoever. However my son recently purchased me a pair of iPod Pro earbuds. They did not live up to my expectations at all. They fell out, hurt the cartilage of the outside of my ears, made my ears itchy, unsuccessful ear seal after Fit Tests therefore the noise cancellation was lousy. I switched back to Bose & purchased the new Bose Quiet Comfort 2 earbuds and they’re perfect! No issues. Bose customer for life nothing else compares to their quality & features!!
Written by a customer while visiting bose.com
Customer Rating
4
Bulky in ears
on July 4, 2023
Posted by: Katjy52
Gender:Female
Length of ownership:1 month
Bought for my husband who has tinotis. He states they are hard to sleep with - they hurt.
Written by a customer while visiting bose.com
Customer Rating
3
Excellent noise cancellation technology and sound
on July 4, 2023
Posted by: Dp
Gender:Male
Length of ownership:1 month
While the sound quality and noise cancellation are very impressive, it is extremely disappointing to find the carrying case does not charge the earbuds during storage like the majority of other products on the market.
Written by a customer while visiting bose.com
Customer Rating
1
Poor connection/sync-regularly drops from phone
on July 4, 2023
Posted by: Drew
Gender:Male
Length of ownership:1 month
I wish I could spend time talking about the quality of the sound or how effective the noise cancellation is, but I am too preoccupied with how the Bluetooth connection is periodically dropped, or in some cases, won’t connect at all. It happens frequently enough to be an extreme inconvenience and not worth the price point. When it happens the 6 trouble shooting tips only serve to aggravate you further (the final step being to visit the website for support). It never happens when you can comfortably address it. You’ll be in the middle of a workout or on the side of a busy road when you’re fumbling to place the earbuds back into the case, close the case, count to five, put them back in your ears, place them back in the case, restart the entire sync process over, try again, try again, only to hear the inevitable “clunk” sound which lets you know the earbuds have decided to not work today.
THIS IS MY SECOND PAIR. I’VE ALREADY EXCHANGED THEM ONCE FOR A REPLACEMENT THROUGH BOSE. The second pair works about as well as the first pair, so I know that this problem is with the product line and not the particular pair I had. I wouldn’t bother with this set of earbuds. It’s been disappointing because when they work (which is 90% of the time) they’re perfectly fine, but when they don’t it’s very distressing and irritating. I’ve never owned a single product that uses Bluetooth that behaves this way. Wait a year or two, or try a different set of headphones.
THIS IS MY SECOND PAIR. I’VE ALREADY EXCHANGED THEM ONCE FOR A REPLACEMENT THROUGH BOSE. The second pair works about as well as the first pair, so I know that this problem is with the product line and not the particular pair I had. I wouldn’t bother with this set of earbuds. It’s been disappointing because when they work (which is 90% of the time) they’re perfectly fine, but when they don’t it’s very distressing and irritating. I’ve never owned a single product that uses Bluetooth that behaves this way. Wait a year or two, or try a different set of headphones.
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds!
on July 3, 2023
Posted by: Coey1978
Gender:Male
Length of ownership:1 month
These are great earbuds to use if you work outside!
Written by a customer while visiting bose.com
Customer Rating
3
Love Bose but….
on July 3, 2023
Posted by: Denvergal
Gender:Female
Length of ownership:1 week
Bose are the best headphones out there in my opinion. I purchase the noise canceling ear buds, sound and noise canceling amazing. I just could not get them to stay in my ear. Super frustrating and too expensive to lose!
Response from bose.comBy Liam, Customer support, July 4, 2023
Hello, I am glad to hear that you love our products and that you are enjoying the QC earbuds II, their noise cancelling and the sound quality. If you are experiencing issues with the fit, I highly recommend that you check our support article on finding the perfect fit using the correct sized ear tips and stability bands: bose.life/45PSQon. Should you need any further assistance, you are welcome to contact our technical support teams, who will be more than happy to assist you further: bose.life/3iazBx7.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
4
Amazing, but missed some simple things
on July 3, 2023
Posted by: PG
Gender:Male
Length of ownership:1 month
The sound is amazing, what you ask for is clear and rich sound, what you don't want is gone. The quiet is oh so quiet. If you as, the birds in the trees also stop chirping. Your choice. And the very small size with very low weight means they don't want to fall out of your ears.
What device you listen to is awkward to change but doable. I hope then send us an update to make it easier soon.
What took me so long to pick up this capability?
Written by a customer while visiting bose.com