Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
You can’t talk to anybody
on July 11, 2023
Posted by: Steve
Gender:Male
Length of ownership:1 month
The only thing people you talk to is the background noise not you
Response from bose.comBy Nelson Penney, Global Customer Service, July 14, 2023
Hi Steve,
Sorry to hear you've had issues during calls. The microphones on the earbuds use beam-forming technology to triangulate your voice when you make calls. If the person on the other end of the call is hearing more of the ambient sound rather than your voice, it's possible you are wearing the buds in a slightly incorrect orientation. For fit instructions, I recommend taking a look at this page: https://bose.life/3NR4szc.
Jeff
Sorry to hear you've had issues during calls. The microphones on the earbuds use beam-forming technology to triangulate your voice when you make calls. If the person on the other end of the call is hearing more of the ambient sound rather than your voice, it's possible you are wearing the buds in a slightly incorrect orientation. For fit instructions, I recommend taking a look at this page: https://bose.life/3NR4szc.
Jeff
Written by a customer while visiting bose.com
Customer Rating
1
Bad bluetooth connection.
on July 10, 2023
Posted by: Thiyagu
Gender:Male
Length of ownership:6 months
Within 2 months one ear bud stop working. Bluetooth setting stops working.. i have replaced 2 times.. and 3rd one also having same problem.. connecting with other devices also a hassle..
Response from bose.comBy Nelson Penney, Global Customer Service, July 14, 2023
Hi Thiyagu,
I'm sorry that you've faced connection issues with your earbuds multiple times. We have some great troubleshooting to help for when you're unable to connect your device, check it out here - https://bose.life/43rhCIV.
Also, if one earbud is not working, please see the following recommendations - https://bose.life/3JXyz6Q.
If the above does not provide a resolution, please contact our customer support for further assistance - https://bose.life/3rzgLbF.
Thanks,
Charlotte - Customer Support
I'm sorry that you've faced connection issues with your earbuds multiple times. We have some great troubleshooting to help for when you're unable to connect your device, check it out here - https://bose.life/43rhCIV.
Also, if one earbud is not working, please see the following recommendations - https://bose.life/3JXyz6Q.
If the above does not provide a resolution, please contact our customer support for further assistance - https://bose.life/3rzgLbF.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Better than Apple earbuds
on July 10, 2023
Posted by: Mercedes
Gender:Female
Length of ownership:1 month
I recently traveled and used these on the flight. They canceled sound perfectly and the airplane noise was a distant lullaby. The sound clarity is grand. My only problem is managing sound levels and turning noise canceling on and off. I just need more practice.
Written by a customer while visiting bose.com
Customer Rating
5
Great ANC and sound quality
on July 10, 2023
Posted by: BillyMac
Gender:Male
Length of ownership:1 year or longer
Just bought my second pair. They Bose set the bar with the QC II.
Written by a customer while visiting bose.com
Customer Rating
3
Quirky & Buggy
on July 10, 2023
Posted by: RandyMc
Gender:Male
Length of ownership:1 month
I like it when it works. Random connection and charging problems.
Response from bose.comBy Nelson Penney, Global Customer Service, July 14, 2023
Hey there, glad you're enjoying the QC Earbuds II! We reached out directly with a message to help with the connection issues, and we're glad to have heard back. As recommended, please try the steps at https://bose.life/3OKrIAP, and check the earbud pins are not damaged in any way to cause charging issues. Other troubleshooting can be found at https://bose.life/45AZ7nJ, but we look forward to hearing back to continue assisting you with this.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Very Good with background noise
on July 10, 2023
Posted by: ED
Gender:Male
Length of ownership:1 month
I use these while working in the yard and mowing, They have great sound and clarity .
Written by a customer while visiting bose.com
Customer Rating
1
Bose Earbuds
on July 10, 2023
Posted by: Steve63
Gender:Male
Length of ownership:1 week
I bought these 2 weeks ago and haven’t gotten to usem yet had to send them back the left one wouldn’t connect
Response from bose.comBy Nelson Penney, Global Customer Service, July 14, 2023
Hello,
I'm sorry to hear you experienced issues getting one of the buds to connect. That certainly isn't normal behavior but it is something we could look into with basic troubleshooting.
Remember, when you purchase a Bose product you get a one-year warranty, and lifetime free technical support. Please consider reaching out to us if you have an issue before returning the product as it may be something simple that is causing this unexpected behavior. You can reach us here: https://bose.life/3ET4mCs. Our support team will be more than happy to assist you.
Jeff
I'm sorry to hear you experienced issues getting one of the buds to connect. That certainly isn't normal behavior but it is something we could look into with basic troubleshooting.
Remember, when you purchase a Bose product you get a one-year warranty, and lifetime free technical support. Please consider reaching out to us if you have an issue before returning the product as it may be something simple that is causing this unexpected behavior. You can reach us here: https://bose.life/3ET4mCs. Our support team will be more than happy to assist you.
Jeff
Written by a customer while visiting bose.com
Customer Rating
2
Horrible battery life
on July 9, 2023
Posted by: Horrible
Gender:Male
Length of ownership:1 month
Not happy at all they sit in the charger for one day and they are 20% down after taken off the charger they
Response from bose.comBy Nelson Penney, Global Customer Service, July 14, 2023
Hi! I'm sorry to hear you're noticing charging issues, but we reached out to you directly with a message to help. Included, were the steps at https://bose.life/422bTZr, so be sure to try this as well as to check the pins on the earbuds are not damaged to ensure a secure connection into the case. Reach back out to our message, or contact us at https://bose.life/en_us_contact_us with an update, so we can assist you further with this if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com