Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Quality of the product is great as expected
on July 14, 2023
Posted by: Richard Alcantar
Gender:Male
Length of ownership:6 months
The product itself is of great quality as expected from a BOSE product. Unfortunately the ear tips that come with these ear buds do not stay in place, especially when I am working out and prespiring. The earbuds have a tendency to slip out at the most inconvenient times. This has caused me not to be able to use these ear buds as I intended.
Written by a customer while visiting bose.com
Customer Rating
4
Good product
on July 14, 2023
Posted by: Jay
Gender:Male
Length of ownership:1 month
I brought this a month ago.sound is good.but there is no comfort. When you keep your ANC on it sucks your ear. Cannot wear it for long time
Written by a customer while visiting bose.com
Customer Rating
5
Noise cancellation!
on July 14, 2023
Posted by: Kate
Length of ownership:1 week
I am a huge fan of Bose headphones. They are the best!
Written by a customer while visiting bose.com
Customer Rating
4
Overall not as good as the oruginals
on July 14, 2023
Posted by: Deadpool
Gender:Male
Length of ownership:1 month
I’ve bought this as an upgrade to the earquiet buds and I don’t like the lack of wireless charging and the material feels of less quality; however the noise cancellation seems to be better and the size is also a plus.
Written by a customer while visiting bose.com
Customer Rating
5
Great quality
on July 14, 2023
Posted by: Sound quality
Gender:Female
Length of ownership:1 month
Sound quality is phenomenal and easy to connect to via Bluetooth.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound
on July 14, 2023
Posted by: Bose QC earbuds 11
Gender:Male
Length of ownership:1 week
Every time I put the on only one connects. I have to disconnect the other one and connect again to have both connected. I can’t adjust the volume.
Response from bose.comBy Nelson Penney, Global Customer Service, July 14, 2023
Hi.
I am sorry to hear that you are having difficulty with your product's connection and settings. Please follow the simple steps here to clear it of the paired Bluetooth devices and reconnect them again. There might be some corruption in the Bluetooth pairing. https://bose.life/46LMLJV. Please reach out to us here if you require further assistance, https://bose.life/3BgUIIU. We would love to help.
- Marvin
I am sorry to hear that you are having difficulty with your product's connection and settings. Please follow the simple steps here to clear it of the paired Bluetooth devices and reconnect them again. There might be some corruption in the Bluetooth pairing. https://bose.life/46LMLJV. Please reach out to us here if you require further assistance, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com
Customer Rating
1
Not user friendly
on July 13, 2023
Posted by: Veronica
Gender:Female
Length of ownership:1 week
Was a gift from my husband. Was excited the fit was amazing! BUT they will NOT stay connected to my iPhone! I’ve been trying use them for a week now & they just will NOT stay connected. I’ve disconnected & reconnect, downloaded the app installed & reinstalled NOTHING works. Super disappointed again. I previously had bought the bise earbuds but didn’t fit my ears or yet wouldn’t stay in.
Response from bose.comBy Nelson Penney, Global Customer Service, July 14, 2023
Hi Veronica, we're pleased to hear you're enjoying the fit of the earbuds and are finding them comfortable to use! We reached out with a message directly to assist with your Bluetooth issues, in which we included the steps at https://bose.life/3MYpJrr. Do they show up available to connect in your Bluetooth settings without issue, and have you tested a different device to see if the problem persists? Let us know by reaching back out to our message, or getting in touch at https://bose.life/en_us_contact_us, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The best product
on July 13, 2023
Posted by: Frankie34
Gender:Male
Length of ownership:3 months
I bought a pair of earbud 3 months ago,great quality sound,keep it versatility to move around with them on.i recommend to buy it to my friends.
Written by a customer while visiting bose.com