Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great sound quality - questionable fit
on July 16, 2023
Posted by: Rmachristian
Gender:Male
Length of ownership:1 month
There’s so much to like about these headphones. They connected seamlessly. They were easy to switch between devices as needed with little fuss. And most importantly they produced great sound and had great noise reduction features on par with the overeat 700c headphones. My problem was the fit. Despite the various options for customizing the fit, I just couldn’t get them to fit comfortably and securely. Having one or both fall out at random moments was the deal breaker and ultimately forced me to return them.
Response from bose.comBy Charlotte, Customer Support, July 21, 2023
Hey,
It's awesome to hear how much you like so many aspects of these earbuds, including the ease of use, sound quality, and noise cancellation.
I'm sorry that you've not been able to enjoy them at their full potential due to the fit. We appreciate you trying out the different size tips/stability bands. If you weren't aware, we do have some additional sizes that we can help you with.
I understand that you have chosen to return the earbud, but should you wish to repurchase them in the future, we'd love to help with these extra sizes. All you need to do is contact us - https://bose.life/3KaArcy.
Thanks,
Charlotte - Customer Support
It's awesome to hear how much you like so many aspects of these earbuds, including the ease of use, sound quality, and noise cancellation.
I'm sorry that you've not been able to enjoy them at their full potential due to the fit. We appreciate you trying out the different size tips/stability bands. If you weren't aware, we do have some additional sizes that we can help you with.
I understand that you have chosen to return the earbud, but should you wish to repurchase them in the future, we'd love to help with these extra sizes. All you need to do is contact us - https://bose.life/3KaArcy.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Disappointing!
on July 15, 2023
Posted by: Nico
Gender:Male
Length of ownership:1 week
I bought the bose two weeks back and keeps on falling out my ears, tried all different fittings but still does not stay in.
Response from bose.comBy Charlotte, Customer Support, July 21, 2023
Hi Nico,
I'm sorry that you're not been able to achieve a great fit with your earbuds. We recently contact you directly as we really want to help with this.
In case you missed it, we wanted to let you know that we have some additional size tips/bands that we'd love for you to try. If you have already tested these, then please check out our guidance for wearing and adjusting your earbuds here - https://bose.life/3Kaxmt4.
Please do reach back to us so we can assist you further.
Thanks,
Charlotte - Customer Support
I'm sorry that you're not been able to achieve a great fit with your earbuds. We recently contact you directly as we really want to help with this.
In case you missed it, we wanted to let you know that we have some additional size tips/bands that we'd love for you to try. If you have already tested these, then please check out our guidance for wearing and adjusting your earbuds here - https://bose.life/3Kaxmt4.
Please do reach back to us so we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
bose earbuds
on July 15, 2023
Posted by: vu81
Gender:Male
Length of ownership:1 week
great so far, week in…traveled this week and the silent mode is awesome
Written by a customer while visiting bose.com
Customer Rating
3
Great sound.Hard to understand charging
on July 15, 2023
Posted by: Steve
Gender:Male
Length of ownership:1 month
I am impressed with quality and sound deadening a ility. However,charging is inconsistent. SONETINES one will charge and not the other. After leaving on charge a day or so it says80 % charge or low charge. Sometimes it says 100 percent charged.. I have not found clear charging directions.
Response from bose.comBy Charlotte, Customer Support, July 21, 2023
Hey Steve,
We're really pleased that you're enjoying the sound quality, but sorry that you're facing some charging issues. We've reached out to you directly as this shouldn't be happening and we want to help.
To recap, we'd appreciate it if you could check the connectors on both the earbuds and in the case to see if there's any obvious damage, or even dirt/debris. If this looks perfectly fine, then we do have some great troubleshooting steps to go through. You can find them here - https://bose.life/44RDb6w.
Additionally, please ensure that the stability bands are correctly fitted. If they are not, this can cause an issue with the earbuds sitting correctly in the case which in turn will affect charging them.
We hope to hear back from you soon!
Thanks,
Charlotte - Customer Support
We're really pleased that you're enjoying the sound quality, but sorry that you're facing some charging issues. We've reached out to you directly as this shouldn't be happening and we want to help.
To recap, we'd appreciate it if you could check the connectors on both the earbuds and in the case to see if there's any obvious damage, or even dirt/debris. If this looks perfectly fine, then we do have some great troubleshooting steps to go through. You can find them here - https://bose.life/44RDb6w.
Additionally, please ensure that the stability bands are correctly fitted. If they are not, this can cause an issue with the earbuds sitting correctly in the case which in turn will affect charging them.
We hope to hear back from you soon!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Bose quite comfort
on July 15, 2023
Posted by: Motto Guzzi
Gender:Male
Length of ownership:1 week
I was not happy as on the second day after purchasing it, I could not turn on and it was not connecting. Sent it back and having passed 3 days, I had to demand for a replacement. I’m afraid this product is going to cause me problems. The one year warranty is not helpful either.
Response from bose.comBy Charlotte, Customer Support, July 21, 2023
Hey Motto,
I'm sorry that you were not able to turn on your earbuds are such a short period of time. I'm glad that you've been able to arrange a replacement.
If there's anything further we can do to help, please reach out - https://bose.life/3KaArcy.
Thanks,
Charlotte - Customer Support
I'm sorry that you were not able to turn on your earbuds are such a short period of time. I'm glad that you've been able to arrange a replacement.
If there's anything further we can do to help, please reach out - https://bose.life/3KaArcy.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Too high of expectations
on July 15, 2023
Posted by: Ridingtime
Gender:Male
Length of ownership:1 month
I had heard how unbelievable and superior these quiet comfort earbuds were. I guess I had really high hopes. They are okay but a bit more clunky than my old pair of Samsung Galaxy buds and have a tendency to randomly drop from noise canceling to aware for no reason. Stuck with them now, I'll get used to them eventually. Thought these would be the best earbuds ever and tremendously disappointed.
Response from bose.comBy Charlotte, Customer Support, July 21, 2023
Hey,
I'm sorry that your expectations have not been met with these earbuds. We wanted to help improve your experience so we have reached out to you directly.
If you haven't seen our message, we want to establish if you're in Aware mode when they randomly activate noise cancellation or the other way around. The dynamic noise cancellation of Aware Mode with ActiveSense™ technology allows you to hear your surroundings while reducing unwanted noise. Aware Mode with ActiveSense™ allows the earbuds to automatically turn on noise cancellation when sudden or loud noises occur near you, so you can maintain awareness without intermittent noise interrupting your audio. Once the noise stops, noise cancellation automatically turns off again.
If this is what is happening to you and you don't like it, you can disable this in the Bose Music app. If you're not experiencing this, then we wanted you to reset your earbuds to clear any minor processor errors that could be occurring - https://bose.life/3DopEYn.
We hope to hear back from you soon so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm sorry that your expectations have not been met with these earbuds. We wanted to help improve your experience so we have reached out to you directly.
If you haven't seen our message, we want to establish if you're in Aware mode when they randomly activate noise cancellation or the other way around. The dynamic noise cancellation of Aware Mode with ActiveSense™ technology allows you to hear your surroundings while reducing unwanted noise. Aware Mode with ActiveSense™ allows the earbuds to automatically turn on noise cancellation when sudden or loud noises occur near you, so you can maintain awareness without intermittent noise interrupting your audio. Once the noise stops, noise cancellation automatically turns off again.
If this is what is happening to you and you don't like it, you can disable this in the Bose Music app. If you're not experiencing this, then we wanted you to reset your earbuds to clear any minor processor errors that could be occurring - https://bose.life/3DopEYn.
We hope to hear back from you soon so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Very comfortable fit and wonderful sound quality
on July 15, 2023
Posted by: Cudjoe
Gender:Male
Length of ownership:1 month
Very delighted with this purchase. I will by another for my daughter.
Written by a customer while visiting bose.com
Customer Rating
5
Exceptional Craftsmanship
on July 15, 2023
Posted by: Phonque561
Gender:Male
Length of ownership:1 month
Really quite amazing. They are very easy to use, comfortable, sturdy, sleek, & highly effective
Written by a customer while visiting bose.com