Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
No audio/not charging
on July 23, 2023
Posted by: Jacko
Length of ownership:1 month
Bluetooth connects app will not connect. Bose support is worthless. Sound quality is good when the ear bus work. Earbuds will not charge.
Written by a customer while visiting bose.com
Customer Rating
4
QC Earbuds
on July 20, 2023
Posted by: Poppy
Gender:Male
Length of ownership:1 month
Very good product. I have the over-the-ear noise canceling headphones (wired but excellent) and the QC 30 earphones so the earbuds have two hard acts to follow. Nevertheless, compared to other earbuds I have tried, i,e. Apple, Powerbeats Pro, the Bose are the best considering sound, fit and versatility.
Written by a customer while visiting bose.com
Customer Rating
3
I feel like the most current has less features
on July 17, 2023
Posted by: TyTy
Gender:Female
Length of ownership:1 month
First the pros. I love the noise cancellation feature and the sound quality. Super fast charging. The ugly, they connect while in the case and some times in the midst of a call, while charging in the case. The control are limited on the headphones . The size is too small for my liking. They sometimes disconnect while in ear with the phone in my hand. I like the slate gray ones that I had before this version.
Response from bose.comBy Charlotte, Customer Support, July 20, 2023
Hey TyTy,
It's really great to hear that you're enjoying the noise cancellation, sound quality, and charging speed. I'm sorry that you've been facing some connection issues. This shouldn't be happening and we'd love to help resolve these.
It sounds like your earbuds may not be making a clean connection within the charging case. Please check to ensure there is no dirt/debris blocking the connectors on the earbuds and inside the case. Another thing to consider is if the stability bands are fitted correctly. Incorrect alignment of the bands can block the earbuds from making this connection.
Regarding them disconnecting, please check out the following troubleshooting to address this - https://bose.life/3q0P3UX.
If any of the issues remain, or if there is anything else we can help with, please reach out to our customer support for assistance - https://bose.life/3Q3HaIS.
Thanks,
Charlotte - Customer Support
It's really great to hear that you're enjoying the noise cancellation, sound quality, and charging speed. I'm sorry that you've been facing some connection issues. This shouldn't be happening and we'd love to help resolve these.
It sounds like your earbuds may not be making a clean connection within the charging case. Please check to ensure there is no dirt/debris blocking the connectors on the earbuds and inside the case. Another thing to consider is if the stability bands are fitted correctly. Incorrect alignment of the bands can block the earbuds from making this connection.
Regarding them disconnecting, please check out the following troubleshooting to address this - https://bose.life/3q0P3UX.
If any of the issues remain, or if there is anything else we can help with, please reach out to our customer support for assistance - https://bose.life/3Q3HaIS.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound quality, noise cancelling and fit.
on July 17, 2023
Posted by: Paul
Gender:Male
Length of ownership:6 months
I was given these for Christmas. They work great. Excellent sound quality and noise cancelling. Would like to not have to use the Bose app to change connections from my phone to my tablet.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on July 17, 2023
Posted by: QCII Earbuds
Gender:Male
Length of ownership:6 months
Love the buds and the sound. They are still have opportunities with the ear sizes to make the deal better and to hold. Also, they tend to have connectivity issues so on occasion you have to uninstall and reinstall.
However, overall I do recommend them.
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed
on July 16, 2023
Posted by: MWG
Gender:Male
Length of ownership:1 month
I bought this a month ago and am really disappointed. Sound quality not what I would expect from a Bose product. Battery life is poor. Equal quality can be gotten in other products at a lesser cost.
Response from bose.comBy Charlotte, Customer Support, July 21, 2023
Hey, I'm sorry to learn that you're disappointed with these earbuds.
We recently reached out to you directly to address any concerns you may have. If you haven't seen our message, we wanted to know what kinds of audio you're listening to through the earbuds. Additionally, you can find great troubleshooting for audio issues here - https://bose.life/46TvpuR.
Please also follow our guidance for poor battery life - https://bose.life/3O38NiT.
It would be great to hear back from you and see if there is an improvement.
Thanks,
Charlotte - Customer Support
We recently reached out to you directly to address any concerns you may have. If you haven't seen our message, we wanted to know what kinds of audio you're listening to through the earbuds. Additionally, you can find great troubleshooting for audio issues here - https://bose.life/46TvpuR.
Please also follow our guidance for poor battery life - https://bose.life/3O38NiT.
It would be great to hear back from you and see if there is an improvement.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Excellent sound quality and Not dureable
on July 16, 2023
Posted by: vladamir
Gender:Male
Length of ownership:6 months
I do enjoy them, But i was experiencing them going in and out stereo mode is what it appeared to sound like. I was using them an IPhone 11. Not sure why this was happening,
Also I when to remove the silicone tip and the ear bud plastic tip came off due to lack of glue
Also I when to remove the silicone tip and the ear bud plastic tip came off due to lack of glue
Written by a customer while visiting bose.com
Customer Rating
2
Nice color, but that’s it
on July 16, 2023
Posted by: Duchess50
Gender:Female
Length of ownership:1 week
First of all, using the smallest tips they wouldn’t stay in my ears. While riding the bus, any shaking or riding over the bumps in the road, there was no stability and my music would be interrupted. These earbuds are very sensitive to the touch. Whenever I needed to adjust the left one, it would turn off. I don’t know if it was because of the fit but I would hear, for lack of a better word, “tapping” noise in the left one. I really wanted to like these because I’m a fan of Bose products, but these were overpriced and not a good value in my opinion. Had to return them
Response from bose.comBy Charlotte, Customer Support, July 21, 2023
Hey,
I'm sorry that you've faced an issue with the fit and touch controls of your earbuds. It's great that you've tried the smallest tip. We do actually have a smaller tip that we can help you with. To obtain an alternate size tip kit, please contact us - https://bose.life/3Q3HaIS.
You mentioned that your left one sometimes turns off when you touch it. It's possible that this could be related to the in-ear detection if the earbuds are not securely fitted. To turn this off, follow the steps here - https://bose.life/44ASalE.
We look forward to hearing from you!
Thanks,
Charlotte - Customer Support
I'm sorry that you've faced an issue with the fit and touch controls of your earbuds. It's great that you've tried the smallest tip. We do actually have a smaller tip that we can help you with. To obtain an alternate size tip kit, please contact us - https://bose.life/3Q3HaIS.
You mentioned that your left one sometimes turns off when you touch it. It's possible that this could be related to the in-ear detection if the earbuds are not securely fitted. To turn this off, follow the steps here - https://bose.life/44ASalE.
We look forward to hearing from you!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com