Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Disappointed
on August 8, 2023
Posted by: Shmelkie
Gender:Female
Length of ownership:3 months
I was given these as a gift. I love the sound quality when listening to music and watching movies. However, I'm super duper disappointed and the quality of a phone conversation. The person on the other line can never hear when I'm saying. They say I sound like I'm in a tunnel. My mom always asks me if I'm in a bathroom. I sound like this when I'm talking in the car on my way to work or on my way home. I have to turn off my air conditioning so the person on the other line can hear what I'm saying. I live in Arizona and it's summer time. That's not going to work. Even with my air conditioning turned off, the conversation is not 100% clear. I looked in the settings to see if maybe I could fix it. I have had no luck. They were pricey. Too pricey to have a phone conversation not be successful. Really bummed out.
Written by a customer while visiting bose.com
Customer Rating
3
Connection issues
on August 8, 2023
Posted by: ewmcnee
Length of ownership:1 month
Great sound and noise reduction when they work, but I have to continually reset and reconnect them to my phone.
Written by a customer while visiting bose.com
Customer Rating
5
Audio wizardry
on August 7, 2023
Posted by: Beefy z
Length of ownership:1 week
They weren't joking when they said world's best noise cancel tech. Truly something else. The only thing I can think can be improved is when simply adjusting them in your ear it will sometimes register to change the track or raise volume when all you want to do is snug them in better. That's a little sensitive but my favorite thing is when you put them in it just seems like the whole world goes to mute and all that matters is you and your music
Written by a customer while visiting bose.com
Customer Rating
5
Love these!!
on August 5, 2023
Posted by: Anonymous
Gender:Female
Length of ownership:1 month
I got these from my husband as a birthday gift and I LOVE them! Excellent in an office environment as well if you need some solid 'quiet' time to listen to music etc. while working. Very comfortable in the ears too!
Written by a customer while visiting bose.com
Customer Rating
5
Awesome device!!!
on August 4, 2023
Posted by: Tanksearbuds
Gender:Male
Length of ownership:1 week
I've had them for less than a week and the only regret I have is that I didn't get them sooner! They are absolutely awesome! Incredible sound quality, easy function features, comfortable to wear and the quite mode is the best I've ever heard!!!! Recommend them to everyone!!! Great job Bose!!!
Written by a customer while visiting bose.com
Customer Rating
1
Failed after a week of using
on August 1, 2023
Posted by: RY
Gender:Male
Length of ownership:3 months
The left earbub developed static noise after using for a week. The static noise increased with use to the point I can’t stand it anymore. I had many Bose products with good reliability but this one is disappointing.
Response from bose.comBy Nelson Penney, Customer Support, August 5, 2023
Hi, thank you for reaching out. It is surprising you are getting static in your earbuds. Please check for updates via the Bose Music app which I am certain will stop this from happening!
You can also reach out to our customer support team who would love to help you with this. https://bose.life/3nTDo5H
John - Bose Customer Support
You can also reach out to our customer support team who would love to help you with this. https://bose.life/3nTDo5H
John - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Kinda Disappointing
on July 30, 2023
Posted by: Kevin
Gender:Male
Length of ownership:6 months
I loved the original quiet comfort earbuds that I had for a long time, so I ordered the quiet comfort 2s as soon as I could. Honestly I'm disappointed. Half the time they don't charge while in the case, they don't fit very comfortable with any ear pieces and if you ever try to adjust them, whatever touch feature you have set will happen regardless of if you want it to. Sometimes one earbud will play and the other won't.
Response from bose.comBy Nelson Penney, Customer support, July 31, 2023
Hello Kevin, I'm glad that you loved the original QC earbuds. Regarding the QC earbuds II, we do provide alternate sized ear tips if you are finding discomfort with the included ear tips. You can purchase these directly from our website: bose.life/479nlWP.
For any charging issues, be sure that the earbuds' stability bands are secure to the earbud, if they are dislodged, or not flush to the earbud that can cause the earbud to not sit correctly in the case, preventing it from charging: https://bose.life/3qjK15Y.
Should you need further assistance, please reach out to our technical support team, who will be happy to assist you further: bose.life/3rykPZR.
Liam - Bose Customer support
For any charging issues, be sure that the earbuds' stability bands are secure to the earbud, if they are dislodged, or not flush to the earbud that can cause the earbud to not sit correctly in the case, preventing it from charging: https://bose.life/3qjK15Y.
Should you need further assistance, please reach out to our technical support team, who will be happy to assist you further: bose.life/3rykPZR.
Liam - Bose Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Great purchase
on July 26, 2023
Posted by: CherylO
Gender:Female
Length of ownership:1 month
I purchased these earbuds approximately 1 month ago. I do not use these daily so there is a learning curve for me. Appreciate the ability to use these while making phone calls.
Written by a customer while visiting bose.com