Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Would definitely recommend
on October 27, 2023
Posted by: Loveschristmas71
Gender:Female
Length of ownership:1 year or longer
I have had these for almost a year and they are excellent for noise canceling, very comfortable (unless keeping them in for hours and hours) and usually connect seamlessly.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound & comfort, but app disconnects often
on October 25, 2023
Posted by: Kkaurin
Gender:Male
Length of ownership:1 week
I have owned these earbuds for 12 days now. I love the fit and the active noise canceling, and the quality of the sound. I give the sound and ANC and comfort five stars.
However, I have been having problems with the app. It disconnects often and at one point it took me a half an hour to get them to connect again. Just tonight the volume stopped working properly and it would not increase or decrease. The app did not work, but neither did my phone volume button. I'm a bit frustrated that high quality earbuds like Bose have such problems with the app and connection. I give the app only three stars, maybe even two at sometimes when I'm frustrated.
However, I have been having problems with the app. It disconnects often and at one point it took me a half an hour to get them to connect again. Just tonight the volume stopped working properly and it would not increase or decrease. The app did not work, but neither did my phone volume button. I'm a bit frustrated that high quality earbuds like Bose have such problems with the app and connection. I give the app only three stars, maybe even two at sometimes when I'm frustrated.
If I could ask for something to be added to the app, it would be the ability to turn off the ANC and save battery, and to have some form of white noise or waterfall sound that you could add through the app for times when you need to concentrate.
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound
on October 24, 2023
Posted by: Chew Kg
Gender:Male
Length of ownership:6 months
I like the sound,, Very comfortable and stable fit,Incredible noise isolation performance.
Written by a customer while visiting bose.com
Customer Rating
5
Love the headphones! Best headphones in the market
on October 22, 2023
Posted by: BP
Gender:Male
Length of ownership:3 months
After owning these bose earbuds, I would never buy another brand. I have tried Apple products I've tried Samsung's product and I've tried multiple different companies and nothing compares to the sound quality of Bose headphones. The Bose app is pretty useful as well.
Written by a customer while visiting bose.com
Customer Rating
5
Eventually Bose is the one
on October 16, 2023
Posted by: TH
Gender:Male
Length of ownership:1 month
I used several Earbuds before. Bose Quiet Comfort 2 is like entering a new World. I appreciate the simple but funktional App and the sound/noise cancelling quality. I should have spend my Money for this one from the beginning. Highly recommended product from my perspective.
Written by a customer while visiting bose.com
Customer Rating
5
TOTALLY NOISE CANCELING!
on October 12, 2023
Posted by: ChicShirl
Gender:Female
Length of ownership:1 month
I recently received my REPLACEMENT Bose QuietComfort II Earbuds!! Loved the first pair and they have a 100% noise cancellation feature which was perfect since I have a neighbor who lives around the corner and when they have frequent parties they don’t no when to cut the music such playing music in their backyard at 11PM!!!🤨. These fabulous BUDS 100% blocked out their circus music—woohoo!🤩. The problem was that the first pair would no longer connect to my iPhone 13 Pro and Apple TV HD. Even the very sweet and capable Tech Support woman could not get them to connect either. She did her part and I did mine and I got my replacements fast! One complaint, make getting the updates more efficient! Your website made it difficult for my 2015 Mac to download to update
Written by a customer while visiting bose.com
Customer Rating
1
Second set is as disappointing as the first...
on October 12, 2023
Posted by: MFisher
Gender:Male
Length of ownership:6 months
This is my fourth Bose ANC product purchase and I'm very disappointed. I replaced Sony WF-1000XM3's with these and regret it. The Bose app is not helpful. Bose has replaced the earbuds once and I'm about to replace them a second time for the SAME issue...constantly disconnecting. I should have done more research before my purchase. A quick Google search yields TONS of results from people with the same issue. Bluetooth connection problems.
To make matters worse, they are not HD audio compatible but the Sony's were. If I'm being honest, I think Bose knows they have problem and that is why they released the new QC Ultra Earbuds. Why else would they launch a nearly identical product so quickly. From what I've read, this "new" product addresses most of the QC Earbud II's problems AND adds HD audio.
Hey Bose Customer Service Team...instead of replacing this second pair with another set that will have the same problem, can I pay the cost difference and upgrade to the new QC Ultra's? Kindly reach out...my Bose Reference number is: B000255653
Written by a customer while visiting bose.com
Customer Rating
5
Awesome
on October 11, 2023
Posted by: Danny
Gender:Male
Length of ownership:1 week
I bought these a few weeks ago and is my first Bose product I've ever bought. I must say that I do not regret purchasing these earbuds. Definition of quality. My only somewhat regret is just a few days after purchasing the QC-II the Ultra gets released.
Written by a customer while visiting bose.com