Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Noise Cancelling
on November 12, 2023
Posted by: I love my Bose
Gender:Male
Length of ownership:3 months
I have PTSD and trouble sleeping. I wear these when I go to bed. The noise cancelling is awesome.
Written by a customer while visiting bose.com
Customer Rating
5
Bose QC earbud 2
on November 12, 2023
Posted by: Ayodeji
The review was so great and even the performance was excellent.
Written by a customer while visiting bose.com
Customer Rating
2
Poor connection
on November 10, 2023
Posted by: V9
Gender:Male
Length of ownership:6 months
Sometimes, it fails to connect. When this happened, I couldn't get it to work.vv
Response from bose.comBy Bose Customer Support, November 10, 2023
Hello,
Thank you for your review. I am sorry to hear that you are having connectivity issues with your QuietComfort Earbuds II.
When it happens, we would recommend resetting the earbuds. You can find the steps here: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001pXRIAA2&language=en_US
If you need more assistance, please feel free to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Thank you for your review. I am sorry to hear that you are having connectivity issues with your QuietComfort Earbuds II.
When it happens, we would recommend resetting the earbuds. You can find the steps here: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001pXRIAA2&language=en_US
If you need more assistance, please feel free to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Difficulties connecting
on November 9, 2023
Posted by: Bose 74
Gender:Male
Length of ownership:1 year or longer
This product seems to have a hard time connecting to certain devices.
Response from bose.comBy Customer Support, November 9, 2023
Hello,
Sorry to hear that you're having difficulty connecting to certain Bluetooth devices. We have a great troubleshooting guide here which can help resolve this- https://bose.life/47siTC2 if this persists and you're still unable to connect, please reach out to us via https://bose.life/40unS2w where we will be happy to get further information to resolve this.
Tegan - Customer Support
Sorry to hear that you're having difficulty connecting to certain Bluetooth devices. We have a great troubleshooting guide here which can help resolve this- https://bose.life/47siTC2 if this persists and you're still unable to connect, please reach out to us via https://bose.life/40unS2w where we will be happy to get further information to resolve this.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Very fussy
on November 8, 2023
Posted by: Fussy qc2
Gender:Male
Length of ownership:3 months
They sound great when they're working. The 800 call center is lacking training and knowledge to deal with problems.
Written by a customer while visiting bose.com
Customer Rating
5
True noise cancelation
on November 8, 2023
Posted by: Mswahili
Gender:Male
Length of ownership:6 months
The best earbud I ever bought. It has all the features I was looking, including deep bass.
Written by a customer while visiting bose.com
Customer Rating
5
A1 sound
on November 7, 2023
Posted by: Nitrokrumpt
Gender:Male
Length of ownership:3 months
We are talking about bose . It don't get no better. Noise cancelling, the quality of the sound that comes out, the fit and comfort, absolutely top notch. So glad I spent the extra money for these quality buds
Written by a customer while visiting bose.com
Customer Rating
1
Terrible
on November 4, 2023
Posted by: Dude
Bluetooth drops out constantly, headphones will not stay connected to phone. Have to delete Bose app and reinstall every few days to get Bluetooth connection back.
Response from bose.comBy Customer Support, November 8, 2023
Hi there,
It is odd your connection would drop out constantly. Please try the steps here https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001pXdpAAE&language=en_US to help, or contact us https://bose.life/contact for further support.
Nic - Customer Support
It is odd your connection would drop out constantly. Please try the steps here https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001pXdpAAE&language=en_US to help, or contact us https://bose.life/contact for further support.
Nic - Customer Support
Written by a customer while visiting bose.com