The right headphone works, but the left will not work independently
Response from bose.comBy Customer Care, November 21, 2023
Hi Danny. Thank you for posting. Sorry to hear that you were unable to use the left earbud independently. Please make sure that firmware is updated. https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001pXh4AAE&language=en_US. If you need further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help. - Marvin