Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Took some work to have a great product.
on December 5, 2023
Posted by: GB61
Gender:Male
Length of ownership:1 month
Product works great when I fixed the naming issues.
Keep loosing pairing until I made sure the name listed for product in app was same as name in phone settings on my
iPhone.
Keep loosing pairing until I made sure the name listed for product in app was same as name in phone settings on my
iPhone.
Written by a customer while visiting bose.com
Customer Rating
5
Big Sound In A Little Package ❤️
on December 5, 2023
Posted by: Rick
I Bought These 6- Months Ago And They Are Awesome Love The Sound !!!
Written by a customer while visiting bose.com
Customer Rating
3
Not as easy to set up as previous Bose products
on December 5, 2023
Posted by: RP
I bought it ahead of Black Friday and got a significant discount. I am not as happy as I was with my 5 years old Bose phones due to the changes I am having to fit into my right ear. Already tried many different combinations and it is still moving.
Response from bose.comBy Customer Service, December 7, 2023
Thanks for your review. You should take some time to experiment with different eartip and stability band sizes to arrive at a combination that suits you, providing a gentle seal and a comfortable, stable experience. Keep in mind that it’s common for left and right ears to vary slightly in shape, so sizes may not match from left to right. Also, eartip and stability band sizes may be mixed and matched (such as using a size small eartip with a #3 stability band). If you find that you need alternate sizes, minimal and extra-large eartips and stability bands are available through Bose Support.
-Jolie {Bose Customer Support}
-Jolie {Bose Customer Support}
Written by a customer while visiting bose.com
Customer Rating
2
Sound and volume
on December 5, 2023
Posted by: Matty
Gender:Male
Length of ownership:1 month
Disappointed in quality of sound and volume control doesn’t get loud enough
Response from bose.comBy Customer Support, December 6, 2023
Hi Matty,
Thanks for leaving your thoughts of QC Earbuds II. It's disappointing to hear you weren't blown away by the sound quality of the product. Poor sound quality can sometimes be attributed by poor fit of the buds. If you haven't already, please try changing the eartips to attain a better fit, then use the Bose Music app's fit check to ensure you've got them inserted correctly.
Correct insertion coupled with our world-class active equalization, you will result in a fantastic auditory experience. We all have different preferences, so should you wish to make any adjustments, the handy manual equalization option in the app, lets you fine tune bass, mid, and high frequencies to your liking with an incredibly easy to follow user interface! We have a few recommended options you can try here: https://www.bose.co.uk/en_gb/support/articles/HC2718/productCodes/qc_earbuds_ii/article.html
Jeff - Customer Support.
Thanks for leaving your thoughts of QC Earbuds II. It's disappointing to hear you weren't blown away by the sound quality of the product. Poor sound quality can sometimes be attributed by poor fit of the buds. If you haven't already, please try changing the eartips to attain a better fit, then use the Bose Music app's fit check to ensure you've got them inserted correctly.
Correct insertion coupled with our world-class active equalization, you will result in a fantastic auditory experience. We all have different preferences, so should you wish to make any adjustments, the handy manual equalization option in the app, lets you fine tune bass, mid, and high frequencies to your liking with an incredibly easy to follow user interface! We have a few recommended options you can try here: https://www.bose.co.uk/en_gb/support/articles/HC2718/productCodes/qc_earbuds_ii/article.html
Jeff - Customer Support.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound!
on December 5, 2023
Posted by: DCM01
THE best earbuds ever.And noise cancelling too. Can't beat these.
Written by a customer while visiting bose.com
Customer Rating
3
on December 4, 2023
Posted by: Lilkev
Length of ownership:1 month
I bought this about 3 weeks ago.. I woke construction and I wanted noise canceling headphones.. they work but there is a big issued that could make someone deaf. When noise cancelation is on and loud sound that isn't a low rumble, the headphones pick it up and blow it up in your ear.
I use other headphones and none of them do that.
It needs to be fixed cuz this can hurt your ears.
I use other headphones and none of them do that.
It needs to be fixed cuz this can hurt your ears.
Response from bose.comBy Customer care, December 5, 2023
Hi.
Thank you for posting. Excessively noisy environments such as airplanes taking off, concerts, emergency sirens, and construction zones (among others) can overwhelm the microphones used to monitor external frequencies (part of the ANC technology) causing the headphones to crackle or distort. This can also happen in Quiet and Aware mode. It is not advisable to use the earbuds as ear defenders and were not made to be as such. If you have further questions, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Thank you for posting. Excessively noisy environments such as airplanes taking off, concerts, emergency sirens, and construction zones (among others) can overwhelm the microphones used to monitor external frequencies (part of the ANC technology) causing the headphones to crackle or distort. This can also happen in Quiet and Aware mode. It is not advisable to use the earbuds as ear defenders and were not made to be as such. If you have further questions, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com
Customer Rating
5
BEST SOUND EVER!!!
on December 1, 2023
Posted by: Banzai
Best sound I've ever heard. Like being in the studio with them. Insane volume, You can blow my brains out with these. Can't Hear anything else but music. Always use an Equalizer with every sound system I've ever worked with. No need with these, everything is perfect. Don't need any more adjustments.
Written by a customer while visiting bose.com
Customer Rating
4
Good sound great battery
on November 30, 2023
Posted by: Jb23
Gender:Male
Length of ownership:6 months
I received them as a gift and I'm very happy with them.
Written by a customer while visiting bose.com