Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Great earbuds
on December 6, 2023
Posted by: Mr Bill
Gender:Male
Length of ownership:1 month
These earbuds are great and the noise cancelling is better than the quiet comfort ones before. They also fit better and stay in my ear better.
I do have two cons about them first one is they are not easy to get out of the case and sometimes hard to get back in as you have to get them lined up just right, second is the several steps you have to take to switch to a new device versus using the button on the older model.
I do have two cons about them first one is they are not easy to get out of the case and sometimes hard to get back in as you have to get them lined up just right, second is the several steps you have to take to switch to a new device versus using the button on the older model.
Written by a customer while visiting bose.com
Customer Rating
5
Sound is awesome
on December 6, 2023
Posted by: Greg
Gender:Male
Length of ownership:3 months
Light weight, fit is very good, definitely cuts out all background noise
Written by a customer while visiting bose.com
Customer Rating
2
on December 6, 2023
Posted by: Local boy
Gender:Male
Length of ownership:1 month
First initial purchase returned due to unit not syncing, unit exchanged for ultra. Works well, sounds are great but there is pain in the ears after half an hour of constant use. Unit will be exchanged for headphones instead.
Response from bose.comBy Customer Support, December 7, 2023
Hello,
Thanks for taking the time to provide us with your feedback. We're sorry to hear that you have faced concerns with the fit of your earbuds. We do have alternative ear tip sizes available through Customer support, you can also find our fit guide here: https://bose.life/3tfUgK5 If you would like to try additional ear tip sizes, do not hesitate to reach out to us via https://bose.life/480O6MG
Tegan - Customer Support
Thanks for taking the time to provide us with your feedback. We're sorry to hear that you have faced concerns with the fit of your earbuds. We do have alternative ear tip sizes available through Customer support, you can also find our fit guide here: https://bose.life/3tfUgK5 If you would like to try additional ear tip sizes, do not hesitate to reach out to us via https://bose.life/480O6MG
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
good product as earphones
on December 6, 2023
Posted by: jp
it's very comfortable as usual and sounds pretty good, but they said call quality is not so great.
Written by a customer while visiting bose.com
Customer Rating
3
Limited sound control
on December 6, 2023
Posted by: Gman
Sound is fine but I had asked if it was possible to use the equalizer on the phone app when connected to a laptop. I was told no problem but this isn’t true. Only one device can connect at a time and there is no app for the laptop. This was the reason I purchased them as I need that adjustability for business use. I will likely be sending them back as they have fallen short on this area
Response from bose.comBy Customer Service, December 7, 2023
Thanks for your review. The Bose QuietComfort earbuds II does not support multipoint connectivity. Multipoint is a technology that allows wireless earbuds to maintain a connection to two devices at the same time. While the QuietComfort® Earbuds II can connect to and remember up to seven devices, they maintain connection to only one device at a time during use. To connect to a second device that has previously been paired with the earbuds, you may simply select the QuietComfort® Earbuds II on the second device’s Bluetooth settings menu, and the earbuds will disconnect from the first device and connect to the second.
-Jolie {Bose Customer Support}
-Jolie {Bose Customer Support}
Written by a customer while visiting bose.com
Customer Rating
3
mode problems
on December 6, 2023
Posted by: gee2gee
I cannot get modes to work and change as I want. My old Bose earbuds served me better until one filled itself with static.
Response from bose.comBy Customer Support, December 7, 2023
Hello,
I am sorry to hear that you are having issues switching between the modes on your QuietComfort Earbuds II.
I suggest you to check this article to understand how to use the Noise Cancellation modes: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001pWGKAA2&language=en_US
If you need further, please contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
I am sorry to hear that you are having issues switching between the modes on your QuietComfort Earbuds II.
I suggest you to check this article to understand how to use the Noise Cancellation modes: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001pWGKAA2&language=en_US
If you need further, please contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Enjoying these buds
on December 6, 2023
Posted by: Jonkeith
Gender:Male
Length of ownership:3 months
My wife bought these for my birthday. I am very pleased with them. She found them discounted which was a plus. Comfort is great. Noise canceling is awesome. Sound quality is great. Very much enjoying these buds
Written by a customer while visiting bose.com
Customer Rating
5
Perfect fit
on December 6, 2023
Posted by: Bruce53
Gender:Male
Length of ownership:1 month
Been a Bose user since the 80's. The earbuds are great and fit is perfect. Love the programable ap that comes with them.
Written by a customer while visiting bose.com