Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
Need to fix disconnecting from bose app..
on December 28, 2023
Posted by: Jay
Length of ownership:1 week
It's good noise cancelling and sound but keep disconnecting from bose app.. wish add more codec.
Response from bose.comBy Customer Support, December 29, 2023
Hello Jay,
Thank you for your feedback on our product, and we're pleased to hear you find the noise-cancelling and sound quality good.
We apologize for the inconvenience caused by the disconnection from the Bose app. To assist you with this issue, please reach out to our customer support team. They can provide guidance on troubleshooting and gather more details for potential improvements. You can reach out to us on our website here https://bose.life/globalcontact, or via any social media platform.
Kind Regards,
Eric V. - Customer Support
Thank you for your feedback on our product, and we're pleased to hear you find the noise-cancelling and sound quality good.
We apologize for the inconvenience caused by the disconnection from the Bose app. To assist you with this issue, please reach out to our customer support team. They can provide guidance on troubleshooting and gather more details for potential improvements. You can reach out to us on our website here https://bose.life/globalcontact, or via any social media platform.
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great features
on December 28, 2023
Posted by: PAW
Gender:Female
Length of ownership:1 year or longer
Great sound and finger tip control. My favorites!
Written by a customer while visiting bose.com
Customer Rating
5
on December 28, 2023
Posted by: None
Gender:Female
Length of ownership:1 week
These were a gift for my niece and I believe she really likes them.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound
on December 27, 2023
Posted by: Ana Gojon
Gender:Female
Length of ownership:1 month
I already had Bose Earbuds. I got them for my son. He is super happy. Excellent quality.
Written by a customer while visiting bose.com
Customer Rating
4
Nice sound
on December 27, 2023
Posted by: Wiks808
Gender:Male
Length of ownership:1 month
Unable to get the right ear piece to work solo. Supposed to work, still figuring it out.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome sound
on December 27, 2023
Posted by: Ang
Love the sound!! Sound amazing! Love all of Bose equipment, the best by far
Written by a customer while visiting bose.com
Customer Rating
5
Best headphones I ever had
on December 27, 2023
Posted by: Eugene 9332
Gender:Male
Length of ownership:1 week
It’s great product comfortable fits on your ears good sound amazing noise canceling device
Written by a customer while visiting bose.com
Customer Rating
2
A little disappointed
on December 27, 2023
Posted by: Jimmy Jam
Gender:Male
Length of ownership:1 month
I got these as a Christmas present. I’m a little disappointed. I love the fact they have a EQ. Noise cancellation works good but when you get in the car and close the door it’ll about blow your ear drums out and about every minute or so I’m call it surround sound turns on and off interrupting your jam session. It’s odd. Not sure if there are defective?
Response from bose.comBy Customer Support, December 28, 2023
Hello Jimmy,
Thank you for sharing your experience with the QuietComfort Earbuds II.
I am glad to hear that you are satisfied with the sound quality and noise cancelling performance, but sorry you are disappointed when you are using them in certain situation.
When you wear the earbuds and close your car door for example, the microphone located on the earbuds might pick up the sound and cause this interference. If the issue persists, I would suggest resetting them following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001boakAAA&language=en_US
If you need any assistance, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Thank you for sharing your experience with the QuietComfort Earbuds II.
I am glad to hear that you are satisfied with the sound quality and noise cancelling performance, but sorry you are disappointed when you are using them in certain situation.
When you wear the earbuds and close your car door for example, the microphone located on the earbuds might pick up the sound and cause this interference. If the issue persists, I would suggest resetting them following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001boakAAA&language=en_US
If you need any assistance, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com