Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
Not for the athletic
on December 31, 2023
Posted by: Marie
Gender:Female
Length of ownership:1 month
Bought a month ago and difficult to run with as they fall out and make a rubbing noise.
Not very happy with them
Not very happy with them
Response from bose.comBy customer support, January 1, 2024
Hi Marie,
Sorry you're having some concerns with the fit. You should take some time to experiment with different eartip and stability band sizes to arrive at a combination that suits you, providing a gentle seal and a comfortable, stable experience. Keep in mind that it’s common for left and right ears to vary slightly in shape, so sizes may not match from left to right. Also, eartip and stability band sizes may be mixed and matched (such as using a size small eartip with a #3 stability band). If you find that you need alternate sizes, extra small and extra-large eartips and stability bands are available through Bose Support.
Tegan - Customer Support
Sorry you're having some concerns with the fit. You should take some time to experiment with different eartip and stability band sizes to arrive at a combination that suits you, providing a gentle seal and a comfortable, stable experience. Keep in mind that it’s common for left and right ears to vary slightly in shape, so sizes may not match from left to right. Also, eartip and stability band sizes may be mixed and matched (such as using a size small eartip with a #3 stability band). If you find that you need alternate sizes, extra small and extra-large eartips and stability bands are available through Bose Support.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing earbuds
on December 30, 2023
Posted by: wigordie
Gender:Male
Length of ownership:1 week
I am honestly amazed by these earbuds. The noise canceling is phenomenal, the audio quality is better than my over ear headphones purchased just a few years ago, and the controls are quite easy to use. Would 100% recommend!
Written by a customer while visiting bose.com
Customer Rating
3
Earbud keeps losing connection.
on December 29, 2023
Posted by: blackiee
Gender:Female
Length of ownership:1 month
I bought a set of earbuds, the left one will not stay connected.
Response from bose.comBy Customer support, January 1, 2024
Hello, if you are finding that the earbuds are not staying connected, please try our recommended troubleshooting suggestions found on our product support website: https://bose.life/47OjChg. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
3
on December 29, 2023
Posted by: Blackie
I bought this less than a month ago. Left ear bud want stay connected
Response from bose.comBy Customer Support, December 30, 2023
Hello,
Thanks for sharing your experience. That's concerning to hear about the connection issues with your left earbud. This can usually be resolved by unpairing and establishing a new connection. I'd also suggest checking the firmware of the product is up to date.
Still having issues? We're here to help. Head to https://bose.life/3ET4mCs to get in touch.
Jeff - Customer Support
Thanks for sharing your experience. That's concerning to hear about the connection issues with your left earbud. This can usually be resolved by unpairing and establishing a new connection. I'd also suggest checking the firmware of the product is up to date.
Still having issues? We're here to help. Head to https://bose.life/3ET4mCs to get in touch.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Just not for me!
on December 29, 2023
Posted by: Julie
Gender:Female
Length of ownership:1 week
I am sure these are wonderful ear buds for most people, but I have such a small ear canal that even with the small heads I cannot keep them in my ears. I am sure I am an oddity .
I bought them so I could watch TV when I am at my children’s homes so they would not have to turn up the volume higher so I could hear. They then could not get sound. I am returning them, but only because they didn’t serve my purpose.
I bought them so I could watch TV when I am at my children’s homes so they would not have to turn up the volume higher so I could hear. They then could not get sound. I am returning them, but only because they didn’t serve my purpose.
Response from bose.comBy Customer support, December 29, 2023
Hi Julie,
Before you return the earbuds, I understand you found the ear tips too large to fit in your ear when trying them. They ear tips are meant to rest at the entrance to the ear canal, and not inside the ear canal. Our guide here https://bose.life/3U03fdF can help with getting the best fit.
When paired with a TV check whether the TV can play audio through the speakers and Bluetooth at the same time. Please reach out to us https://bose.life/contact should you need further support.
Nic - Customer Support
Before you return the earbuds, I understand you found the ear tips too large to fit in your ear when trying them. They ear tips are meant to rest at the entrance to the ear canal, and not inside the ear canal. Our guide here https://bose.life/3U03fdF can help with getting the best fit.
When paired with a TV check whether the TV can play audio through the speakers and Bluetooth at the same time. Please reach out to us https://bose.life/contact should you need further support.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great earbuds
on December 29, 2023
Posted by: RachelMc
Gender:Female
Length of ownership:1 month
Received these for Christmas and they are awesome! They shut out all outside noise and the sound quality is great. I would highly recommend these.
Written by a customer while visiting bose.com
Customer Rating
5
Bose never disappoints
on December 29, 2023
Posted by: Ogi
Gender:Male
Length of ownership:1 year or longer
Impressed with my Bose earbuds! The sound quality is phenomenal, and the comfort level is unmatched. Definitely a game-changer for my music experience! 🎶👌🏿
Written by a customer while visiting bose.com
Customer Rating
5
Christmas gift
on December 28, 2023
Posted by: Ollie Park
I bought this as a Christmas gift… recipient was so happy love the product. Set up couldn’t be easier. App was super easy to use although admittedly, this wasn’t my first time using a BOSE product through the app. Will definitely recommend/byproduct again.
Written by a customer while visiting bose.com