Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Amazingly Comfortable and that Sound
on September 20, 2022
Posted by: TrojanRickus
Gender:Male
Length of ownership:1 month
As an avid runner, I could not wait to get my hands on the new Bose QuietComfort Earbuds II and I was pleasantly surprised. Once I downloaded the (Bose Music), be careful as there are two apps, it was easy to set up and customize my Earbuds. After pairing to my phone and my smart watch, the app gave me a walkthrough on how they fit more confortable and how to individualize my experience. and determine the best settings for me. My first experience with my Earbuds was not actually running but on 4 hour flight and I can tell you that the noise cancellation worked as advertised. I was immersed in my music and my movies without any distractions. I love the ability to switch between the Quiet and aware modes when I needed to know what was going around me. The Earbuds came fully charged and did not miss a beat during my 4 hours plus flight. I was able to easily learn how to adjust my EQ via the app and the touch controls are simple to use and also customize via the app.
Music is clear and movies are now an immersive experience that brings you into the action. As I mentioned I can take personalization to another level via the Adjustable EQ settings (Bass, treble, mid-range, etc.)
As a runner, I was able to pair with my smartwatch and take them for a spin and was equally surprised by the sound coming from my smartwatch as well as from my mobile device. After I picked the correct soft ear tips and stability bands, they stayed in placed during my run and did not fall as other brands do on my ears.
Finally, making calls and being able to listen was easy to do directly from my buds with Simple touch. The built-in microphones allow for my voice to be heard and for me to hear clearly without any issues.
I am really enjoying the earbuds and I try to put them on everytime I can.
Music is clear and movies are now an immersive experience that brings you into the action. As I mentioned I can take personalization to another level via the Adjustable EQ settings (Bass, treble, mid-range, etc.)
As a runner, I was able to pair with my smartwatch and take them for a spin and was equally surprised by the sound coming from my smartwatch as well as from my mobile device. After I picked the correct soft ear tips and stability bands, they stayed in placed during my run and did not fall as other brands do on my ears.
Finally, making calls and being able to listen was easy to do directly from my buds with Simple touch. The built-in microphones allow for my voice to be heard and for me to hear clearly without any issues.
I am really enjoying the earbuds and I try to put them on everytime I can.
Written by a customer while visiting bose.com
Customer Rating
5
Packs a punch in sound
on September 20, 2022
Posted by: drew
Gender:Male
Length of ownership:1 month
Starting off the packaging was done great, easy to open and everything was where I’d expect it. I was impressed right away by the clarity of the sound and ability to hear different aspects of music that didn’t seem to be present with other headphones. I have played with the different modes and the quiet really cancels all noise. The aware mode is a little iffy but I may not be as familiar with how it should be working. The earbuds also stay in without any sort of issues and there has only been a slight discomfort after a few hours of wear. Regarding the charging case it would have been a nice option for it to charge wirelessly but not a deal breaker. I think the earbuds will be my primary ones moving forward because of the high quality of sound.
Written by a customer while visiting bose.com
Customer Rating
4
Impeccable sound quality
on September 20, 2022
Posted by: nnono21
What an incredible sound quality for earbuds! Amazing! The design is good, it looks nice in the ears. You definitely want to try all the rubber plugs- I noticed the noise cancelling was much better when I had the correct plugs. The app on android needs some work - it doesn't connect to the earbuds every time, have to restart it from time to time. The listening options seem to sound the same. When you pause the music there is an uncomfortable noise if you use only one earbud and it seems there is no way to turn it off. It is also somewhat hard to take out the earbuds from the case. The touch controls are very responsive. Overall it is a great product, almost excellent.
Response from bose.comBy Sam F, Global Customer Service, September 21, 2022
Hey there, glad you love the sound of your new QC Earbuds II! It's great to hear you tried all included ear tips as we definitely recommend this to find your most comfortable experience. If you're noticing difficulty with the Bluetooth connection, please try the steps at https://bose.life/3DHqKjf to resolve any underlying concerns. The noise you hear when removing a bud may be related to the microphone being covered, but you can learn how to prevent this from happening at https://bose.life/3y0kQX5. If either of these issues persists, please reach out to us directly at https://bose.life/38Q1vZs and we'll be more than happy to assist further.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing Sound and Fitment
on September 20, 2022
Posted by: BuzzTravelers
Gender:Male
Length of ownership:1 week
I have used other Bose products in the past and am fairly familiar with them and have always wanted a pair of their earbuds. So when I saw that these were coming out I had to purchase them. These are truly amazing, first the sound quality is 2nd to none. The app that you use with them has good controls for the bass, mid and treble so that you can customize the sound to your liking even more. I have used other products with noise canceling and I feel these "cancel" out the sound more than anything else I've ever used. I use these while mowing on my tractor and I can still hear a little of the noise around me but its just the right amount that the sound quality is on par and I am still aware of my surroundings. Right out of the box the fitment was great for my liking, I do not feel ever that they are going to fall out or slipping which I feel with other similar products. I like the options for not only the tips to be fitted but the outer bands to customize the fitment to everyone's ear size and shape. I would also like to add that the touch controls for volume and skipping tracks and answering the phone work great. They are so easy to use and the app allows some customization as well.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing Sound. Bose Has Done It Again!
on September 19, 2022
Posted by: Delectable79
Gender:Female
Length of ownership:1 week
I was really expecting great things with these earbuds. I was not disappointed. Beautiful and functional. The sound quality is amazing. Very rich and immersive; especially the bass The noise cancelling technology is superb. Great for times you just want to be submerged in music.
Right out of the box the earbuds were a perfect fit for me. They do not feel too heavy and stay seated in my ears. I love how responsive the touch controls are.
Overall, these are a great set of noise cancelling earbuds.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome fit and great sound!
on September 17, 2022
Posted by: macho0001
Gender:Male
Length of ownership:1 week
I really love these new ear buds. I've always had a problem with ear bugs not fitting right and falling out. With these I can barely tell they are there and they don't move at all. I can finally go for a run and not worry. They come with a bunch of different things to change the fitting so you should be able to find your right fit.
The sound quality lives up to the Bose name and the noise cancelling pretty good. I would recommend these to anyone. If you are looking for buds that are great fit and awesome sound pick these up!
Written by a customer while visiting bose.com
Customer Rating
3
Not a seamless experience
on September 15, 2022
Posted by: Anonymous
Gender:Male
Length of ownership:1 week
5 star audio quality, 2 stars for ease of use. I had very high hopes for these earbuds, sadly I was let down quite a bit. The sound quality is superb with these earbuds and the noise cancellation is excellent with the max setting for the ANC making these some of the best noice cancelling earbuds I have tried. If you are only looking for a pair of earbuds for when you travel then these might be for you. Now on to the negatives. On day one of pairing these earbuds (regardless of first time pairing or after resetting and re-pairing them) everything worked perfectly however, the following day and any day after that I had issues getting the earbuds to connect automatically if I didn’t first open the Bose app. The earbuds did not connect independently of each other, meaning if I took the right earbuds out of the case first and I decided I only wanted to have the left one in, I would have to put both earbuds back in the case then pull the left earbuds out first (this was only when I could get the left earbuds to connect independently, which was hardly ever after day 1) and vice versa. If I did not open the app before trying to connect, the earbuds would connect to the phone BUT audio would continue to play over the phone speaker and I would not be able to get the earbuds to function properly. This leads me to the next point which is resetting the earbuds. They do not come with a “manual” so instructions for resetting would have to be accessed online. Although the app does a good job directing you to the support link when you are having issues you would have to be able to navigate the menu and someone who is not tech savvy will most likely not know the difference between audio issues and connection issues (especially when phone settings show the earbuds connected, it’s only in the app that you see them connecting and disconnecting). All in all I cannot recommend these when using my guidelines for earbuds as I look for something that I can carry around and just insert into my ear when I want/need to and have a seamless experience.
Response from bose.comBy Nic, Customer Support, February 16, 2023
Hi there,
It's wonderful to see you loved the sound quality, and the noise cancelling is the best you've tried. An it's great you were able to find help from our support page, and the user guide https://bose.life/3Du3dSN for the earbuds.
We're surprised you had to open the app to make a connection to the phone, as it's not required to use the earbuds. Our guide here https://bose.life/3SpWwFR can help with ensuring connection each time. We'd also recommend making sure you're not connecting to the LE connection of the earbuds, the app uses this low energy connection to detect and communicate with the earbuds.
Independent usage of the earbuds is here, we've listened. The new firmware update has been released and is available through the Bose Music app!
Watch the Youtube video on how to update here https://bose.life/3HzRFxL if needed.
Please reach out to us https://bose.life/38DNELy should you need further help with the earbuds.
Nic - Bose Customer Support
It's wonderful to see you loved the sound quality, and the noise cancelling is the best you've tried. An it's great you were able to find help from our support page, and the user guide https://bose.life/3Du3dSN for the earbuds.
We're surprised you had to open the app to make a connection to the phone, as it's not required to use the earbuds. Our guide here https://bose.life/3SpWwFR can help with ensuring connection each time. We'd also recommend making sure you're not connecting to the LE connection of the earbuds, the app uses this low energy connection to detect and communicate with the earbuds.
Independent usage of the earbuds is here, we've listened. The new firmware update has been released and is available through the Bose Music app!
Watch the Youtube video on how to update here https://bose.life/3HzRFxL if needed.
Please reach out to us https://bose.life/38DNELy should you need further help with the earbuds.
Nic - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great ear buds
on September 15, 2022
Posted by: bouts007
Gender:Male
Length of ownership:1 week
I had the previous version of these ear buds and in all ways this one is an upgrade.
They are smaller, have better clarity and sound, and the battery seems to last a little longer.
For fit you get a bunch of tips that help you get a perfect fit. With the provided tips both me (big ears) and my wife (tiny ears) can get these to fit perfectly.
Battery life could be better but the case can recharge the buds multiple times before you have to plug the case in to recharge the case. The case is nice and small so it is easy to keep the case in a purse or a pocket. The noise cancellation is amazing.
Being Bose the sound quality is great. Nice upgrade from the old version and much better than competitors.
They are smaller, have better clarity and sound, and the battery seems to last a little longer.
For fit you get a bunch of tips that help you get a perfect fit. With the provided tips both me (big ears) and my wife (tiny ears) can get these to fit perfectly.
Battery life could be better but the case can recharge the buds multiple times before you have to plug the case in to recharge the case. The case is nice and small so it is easy to keep the case in a purse or a pocket. The noise cancellation is amazing.
Being Bose the sound quality is great. Nice upgrade from the old version and much better than competitors.
Written by a customer while visiting bose.com