Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Decent Ear Buds
on September 22, 2022
Posted by: mosheyadelman
Gender:Male
Length of ownership:1 week
I have been using ear buds for around 5 years now. I have gotten use to the way they work, sound and feel.
I not only use them with my phone, but even with my computer. When I saw this opportunity, I immediately sprung for it. I always thought of Bose as the quality brand for music and sound.
I started using these ear buds with my computer. I asked people how I sound and even recorded the voice that gets outoutted from the earbuds. I was very unimpressed with the quality of sound they produce based on the microphone. There is a very audible echo and the sound just sounds a little muffled not as clear as I am used to.
The actual sound of the earbuds are amazing, in that sense I give it a 5 star rating. But that is where it ends. The earbuds have an active sound deafening that actually hurts my ears as it feels like my ear is clogged. This is only when no sound is being emitted at the time. Once sound starts coming through it all feels better again.
Overall, these are a decent pair of earbuds with great sound but needing work on the microphone and echoing. If you get this for a good price, might be worth it.
Response from bose.comBy Nic, Customer Support, September 22, 2022
Hey there,
We love to see that you're enjoying the sound from the earbuds. As noise cancelling is blocking sound out, the pressure you're feeling is normal and expected. Try adjusting the noise cancelling to a lower level and that should help with the pressure you feel.
For the best microphone pick up, please ensure that you've got the earbuds fit correctly. This ensures that the microphones are detecting your voice properly, our guide here https://bose.life/3S7n0Mt will take you through it. We have other steps you can try here https://bose.life/3R0xSKN that can help with mic pick up.
Should you want to go through the steps with us, please reach out https://bose.life/38DNELy as we'd love to help.
Nic - Customer Support
We love to see that you're enjoying the sound from the earbuds. As noise cancelling is blocking sound out, the pressure you're feeling is normal and expected. Try adjusting the noise cancelling to a lower level and that should help with the pressure you feel.
For the best microphone pick up, please ensure that you've got the earbuds fit correctly. This ensures that the microphones are detecting your voice properly, our guide here https://bose.life/3S7n0Mt will take you through it. We have other steps you can try here https://bose.life/3R0xSKN that can help with mic pick up.
Should you want to go through the steps with us, please reach out https://bose.life/38DNELy as we'd love to help.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Simply Amazing!!!
on September 21, 2022
Posted by: AL Dave
Gender:Male
Length of ownership:1 month
Amazing!!! The Bose QuietComfort Earbuds II are simply excellent.
Starting with the comfort level, these are Bose QuietComfort Earbuds II, so you know they are comfortable in your ear. In addition, they come with ear tips and ear wings in small, medium, and large, which will assist in getting the most secure fit in your ear.
The noise canceling system in the Bose QC Earbuds II is simply unique. Compared to pro models out there, the QC Earbuds II is far superior. The transparency mode or the passthrough is also outstanding. The connecting app for iPhone or Android devices provides additional access to the level of passthrough to ensure you enjoy your music or other things at an ideal comfort level.
The charging and battery life are great. They provide about six hours of playtime on a single charge, and the carrying case can recharge up to four times for a max playtime of up to 24 hours. However, that is less than other premier-level in-ear headphones, and the lack of wireless charging may make some look for other in-ear headphones.
The touch controls are very friendly and have some great features, including increased volume and seeking through your song. You can also access your intelligent assistance with the QC Earbuds II easily.
On the flip side, there are minor issues that Bose needs to fix immediately. Connection with devices sometimes drops off. The lack of finding my Earbuds II is also missing compared to the other devices. Finally, the price, at nearly $300, maybe too high considering all the alternative options. However, I recommend this product to anyone with money to spend.
Conclusion: The QuietComfort Earbuds II are fabulous pair of in-ear headphones for everyone. They checked almost all of my boxes when testing a new device. I love the comfort level, fantastic sound, and best-in-class ANC system. So, I do provide my recommendation on purchasing the Bose QuietComfort Earbuds II, and you will not be disappointed.
As full disclosure, I did receive my QuietComfort Earbuds II at a discounted rate to provide my opinion. However, the above views are my honest assessments of the Bose QuietComfort Earbuds II.
Response from bose.comBy Tegan , Customer Support, September 22, 2022
Hello,
Thanks for providing us with your feedback, we're glad to hear that you have been enjoying the great features provided with your QuietComfort Earbuds II.
To ensure all-day comfort and a secure fit, the earbuds come with the Bose Fit Kit that includes 3 different soft, silicone ear tips and 3 different stability bands to mix and match to find your best fit. The ear tips rest gently but securely in your ears and spread contact evenly, creating a comfortable seal that is important to delivering the best audio performance and the most powerful noise cancellation. You can check the fit of your eartips in the Bose Music app. The stability bands hug the contours of the outer parts of your ear, ensuring that the earbuds stay in place.
We're sorry that you're having some slight connectivity concerns. The easiest way to pair with a mobile device is by downloading the Bose Music app. When the Bose QuietComfort Earbuds II charging case is opened for the first time, the buds will automatically enter discoverable mode and the case light will pulse blue, and the Bose Music app will detect the earbuds and offer the option to pair. The earbuds can also be paired from a mobile device’s Bluetooth settings page. Note that you can connect to and play audio from only one device at a time. If you have any other questions regarding connectivity, do not hesitate to reach out via https://www.bose.com/en_us/contact_us.html
Tegan - Customer Support
Thanks for providing us with your feedback, we're glad to hear that you have been enjoying the great features provided with your QuietComfort Earbuds II.
To ensure all-day comfort and a secure fit, the earbuds come with the Bose Fit Kit that includes 3 different soft, silicone ear tips and 3 different stability bands to mix and match to find your best fit. The ear tips rest gently but securely in your ears and spread contact evenly, creating a comfortable seal that is important to delivering the best audio performance and the most powerful noise cancellation. You can check the fit of your eartips in the Bose Music app. The stability bands hug the contours of the outer parts of your ear, ensuring that the earbuds stay in place.
We're sorry that you're having some slight connectivity concerns. The easiest way to pair with a mobile device is by downloading the Bose Music app. When the Bose QuietComfort Earbuds II charging case is opened for the first time, the buds will automatically enter discoverable mode and the case light will pulse blue, and the Bose Music app will detect the earbuds and offer the option to pair. The earbuds can also be paired from a mobile device’s Bluetooth settings page. Note that you can connect to and play audio from only one device at a time. If you have any other questions regarding connectivity, do not hesitate to reach out via https://www.bose.com/en_us/contact_us.html
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose Never Disappoints
on September 21, 2022
Posted by: Reproman
Length of ownership:1 month
I have tried several brands of earbuds over the years. All had their pluses and minuses and Bose had been on my wish list for some time. I finally had the chance to try the Bose QuietComfort II earbuds, and they live up to the Bose reputation for quality sound, and then some. The noise cancellation, always a Bose selling point, is excellent, both during music playback and during calls. The multiple earpieces allowed me to find a comfortable fit for the long listening sessions allowed by the extended battery life. The app is a plus. It’s easy to navigate and helps to extend the listening experience by personalizing the noise cancellation and sound to your taste. They charge relatively quickly, but I would have liked to see a wireless charging option similar to other premium earbuds. Bose has always been a luxury brand, but the quality justifies the higher price compared to other brands. Highly recommended.
Written by a customer while visiting bose.com
Customer Rating
5
Superior quality
on September 20, 2022
Posted by: Sly9377
Gender:Female
Length of ownership:1 month
These Bose QuietComfort Earbuds II are just top notch! They are light and with different size sleeves in the package will fit right in any ear.. The noise cancelling is perfect in the amount of noise it blocks while still allowing enough ambient noise while listening to create a very symphonic like experience. The sound is just incredible, I tried them out with all different types of music and was in awe at notes and tones I had never heard in songs before! The smartphone app is easy to navigate and quite helpful with set up and checking back if you forget how to change a setting. All the settings are easy to set and find with few clicks. The charging case is pocket size and made of a sturdy plastic. Please treat yourself to these awesome earbuds, you will
Written by a customer while visiting bose.com
Customer Rating
5
Bose Earbuds Have Reached New Levels of Excellence
on September 20, 2022
Posted by: fgonnello
Gender:Male
Length of ownership:1 month
I've been wearing Bose headsets for probably 15 years, and this is the first time I've ever been able to say there's not a thing I'd change about them. I've gone through all iterations of their wired buds, which always left me feeling too tethered. Then came their wireless buds, which didn't have the noise canceling quality I expected, and introduced audio lag from bluetooth sources. Finally the QuietComfort Earbuds II come in with even better in-ear fit, incredible sound quality, Bose-tier noise cancelling, and incredibly impressive battery life. There's not a single aspect of these buds that were left unimproved from prior versions. I had the great fortune of receiving these right before a cross-country flight, and not only did I have a highly enjoyable audio experience, but they lasted the entire duration of my 6 hour flight without needing to put them back in the case for a charge. I've yet to match that with any other brand, and I've tried many that market equivalent features. Bose has knocked it out of the park, and IMO these are worth the high price tag, without question. *I received this at discounted rate in exchange for an honest review. The opinions here are my own honest views of a stellar product.
Written by a customer while visiting bose.com
Customer Rating
5
Great best of the best Bose
on September 20, 2022
Posted by: Hammonkl4
Gender:Female
Length of ownership:1 month
I'm in love. The noise canceling is great and creepy at the same time because you can't hear anyone talking if you set it that way. I love the different modes you can set for noise canceling. The sound is phenomenal. I'd buy a back up pair, these are so good. I like the EQ function. They are easy to store and the fit is great out the box for my small ears. BOSE won my heart with these. These are easy to pair with my current phone. I can't find any cons as of yet.
Written by a customer while visiting bose.com
Customer Rating
5
Great on the flight
on September 20, 2022
Posted by: Sumban1
Gender:Male
Length of ownership:1 month
Really love taking these on the flight because it helps block out all of the sound including decreasing the amount of voice you can hear. Pretty powerful sound as well and I like that you have the equalizer in the app. I wish there was more fidelity in the amount of equalizer customization you can do but this gets me pretty far. Looking forward to wearing these to the gym everyday too
Written by a customer while visiting bose.com
Customer Rating
5
Solid noise cancelling!
on September 20, 2022
Posted by: Sincban
Gender:Male
Length of ownership:1 month
Been using this for a few weeks now. It comes with a bunch of fit customizations options. I had to try out different combinations of tips and stability bands to get the right fit. The noise cancelling is reallllly good. They were better than the other headphones I’ve tried in this price range for sure. Also the companion app is really well made and it works really well
Written by a customer while visiting bose.com