Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Almost Perfect
on September 29, 2022
Posted by: scout706
Gender:Male
Length of ownership:1 week
These are almost perfect! Great sound, even better noise cancellation. The new fitting system allows you to get the perfect fit. they are amazingly comfortable. I have the original QC Earbuds, and as much as I liked them, I could only wear them for an hour or so at most before they became too painful. I have worn the new QCII earbuds for 3 hours at time while working in the garage. They never once bothered me. The ANC is the best I've ever experienced. Completely blocks most noise. I've worn them in my woodworking shop while running shop vac and a CNC machine, perfectly blocked the unwanted sounds.
I only have 2 complaints...They are very tricky to get out of the case, I'm not really a fan of the new case design. I do like that it it smaller, but they are much more difficult to get out of the case. The lack of anything to grab on to due to the high sides and no ear loop, and strong magnets means a bit tricker to get out and not drop them. That is my only real complaint. My other minot complaint? The ANC is so good it allows my wife to sneak up on me quite easily and scare the daylights out of me!!
Best Bose product I've purchased!
Written by a customer while visiting bose.com
Customer Rating
5
Great sound! Great fit!
on September 29, 2022
Posted by: KMG
Gender:Male
Length of ownership:1 week
These earbuds have the typical great Bose sound. The fit is very good. Really enjoying these earbuds.
Written by a customer while visiting bose.com
Customer Rating
3
Sounds great but microphone for calls doesn't wor
on September 29, 2022
Posted by: Rcb929
Gender:Male
Length of ownership:1 week
Very happy with the sound quality but anytime placing a phone call I had a disconnect from the headset so they could hear me.
Written by a customer while visiting bose.com
Customer Rating
3
sounds great, just not from one ear!
on September 29, 2022
Posted by: jeffz
Gender:Male
Length of ownership:1 month
Love them as a set. Its when I try to use just one that I seem to lose connection. I cannot just take one out of the charger case and use it.
Response from bose.comBy Tegan, Customer Support, February 21, 2023
Hello,
Thanks for your feedback. Happy to hear that you're loving your headphones. As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Tegan - Customer Support
Thanks for your feedback. Happy to hear that you're loving your headphones. As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Quality you can hear!
on September 28, 2022
Posted by: KEspinosa
Length of ownership:1 week
Legendary Bose quality sound in a compact design. The fit is perfect and the noise cancelling is impeccable. I like that it came with stabilizing inserts to help keep the buds in place properly, but even without them the fit is nice and snug. The sound quality is amazing and the bass is surprisingly loud and crisp. Amazing product, very happy.
Written by a customer while visiting bose.com
Customer Rating
4
Bose quietcomfort earbuds 2
on September 28, 2022
Posted by: Khmai707
Gender:Male
Length of ownership:1 week
It’s overall good but I hate the earbuds tips it keep coming out of my ear. I try different size but none of them work.
Response from bose.comBy Nic, Customer Support, September 28, 2022
Hey,
We're glad you're enjoying the earbuds, and surprised the earbuds are falling out. We'd recommend ensuring you've got the correct sized ear tips and stability bands on the earbuds, follow our guide here https://bose.life/3fnYA2K to get the best fit.
We'd love to get your feedback on how we can improve the fit, and help you with getting the fit right for you. Please reach out to us here:
https://bose.life/38DNELy
Nic - Customer Support
We're glad you're enjoying the earbuds, and surprised the earbuds are falling out. We'd recommend ensuring you've got the correct sized ear tips and stability bands on the earbuds, follow our guide here https://bose.life/3fnYA2K to get the best fit.
We'd love to get your feedback on how we can improve the fit, and help you with getting the fit right for you. Please reach out to us here:
https://bose.life/38DNELy
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Exceptional Comfort
on September 28, 2022
Posted by: Sangkofah
Gender:Female
Length of ownership:1 week
This earbuds are the most comfortable I’ve ever seen. I consider myself and earbudologist. I have a lot of them but these are very very very comfortable. Two issues: no wireless charging and single earbud usage but I’m very satisfied with there purchase.
Response from bose.comBy Nic, Customer Support, February 21, 2023
Hi there,
It's wonderful that you find the earbuds so comfortable.
You asked and we listened: independent single-bud use is now available for your Bose QuietComfort Earbuds II! You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
Nic - Customer Support
It's wonderful that you find the earbuds so comfortable.
You asked and we listened: independent single-bud use is now available for your Bose QuietComfort Earbuds II! You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
All around great earbuds!
on September 28, 2022
Posted by: AngeloV22
Gender:Male
Length of ownership:1 month
The Bose Quiet Comfort II earbuds are an all around great product. To start, the noise cancellation feature on these works great! Using these to take calls in a loud warehouse environment has been a blessing. The active feature works great as well! Being able to keep the earbuds in and still hearing what is going on around you is very helpful. These earbuds sound incredible. Bose really kept up to their name on these and the sound they produce. You can also set your own EQ through the easy to use app. It has always been difficult for me to find ear buds that fit properly and are still confortable. These fit really well in my ears and the different tip options that come with the earbuds made it easy to find the right fit. I would highly suggest these to anyone looking for a great pair of earbuds.
Written by a customer while visiting bose.com