Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Best I have had
on September 29, 2022
Posted by: Pink Floyd
Gender:Male
Length of ownership:1 month
Very happy I have had many different head phones and these are the best there is.
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on September 29, 2022
Posted by: camile
Gender:Female
Length of ownership:1 year or longer
I was gifted a pair of these earlier this year, so when the newer ones came out I bought them for my husband. These are great buds. They sound good when we talk on the phone, as well.
Written by a customer while visiting bose.com
Customer Rating
5
Astounding noise canceling & very comfortable
on September 29, 2022
Posted by: nyctwunk
Gender:Male
Length of ownership:1 week
I have had these for a week, flown with them, and used them all over NYC. it’s stunning how much they block out. Fantastic for running too , they stay in my ears quite well. Best purchase in a long time.
Written by a customer while visiting bose.com
Customer Rating
5
The best yet
on September 29, 2022
Posted by: Quarters
Gender:Male
Length of ownership:1 month
I enjoyed the QC Buds since they were first sold, but the Buds II are certainly a great improvement. The sound is very good with deeper base. The fit is improved as well, where the Bids II can be worn all day without distress. In-ear fitment is not only improved but the fit is acoustically tested through the software which greatly improved the noise cancellation. The ability to turn off the in-ear detection helps stabilize the system when in situations requiring the use of one, single bud due to heightened need for awareness, such as waiting in line for our name to be called. (never drive with ear buds) I miss not being able to charge wirelessly, but I think that it is a good tradeoff for reduction is the size of the case. Guys carry the case in the front pants pocket and the QC Bud case was a bit too big. This is the best set of ear buds I have ever owned. One software improvement suggestion: when using one ear bud, I would like to keep the other bud in the case so that it would be better protected and kept clean. Dropping the other bud in the case causes a disconnect.
Written by a customer while visiting bose.com
Customer Rating
3
Not a great upgrade
on September 29, 2022
Posted by: Kevan
Gender:Male
Length of ownership:1 month
I was excited to see an update from the original QC Earbuds. I use the originals a lot and find them to be the best I've owned. So, I pre-ordered these QC II's. However, I've barely been able to use these QC Earbuds II. Every time I remove them from the case, they show about 10% battery. I will put them back into the case and plug the charger into the case. Repeat. Same result. I don't find the sound quality to be as good. The initial startup sound is garbled and not smooth sounding. And, I don't find these earbuds to be as comfortable as the original. Though, that's a matter of personal fit. Overall, I'm disappointed and will probably revert to my original QC Earbuds.
Response from bose.comBy Charlotte, Customer Support, September 29, 2022
Hi Kevan,
I'm sorry to learn that your expectations were not matched with these earbuds. It's certainly not right that your earbuds will not charge above 10% and that you're experiencing garbled audio. We'd love to get these problems sorted out for you.
Performing a reset will clear any minor processing errors from the earbuds. This should resolve matters with both the charging and audio. You can do this by following the steps here - https://bose.life/3d9did6.
If the earbuds still fail to charge, we have some additional advice that you can find here - https://bose.life/3E07P3r.
Likewise, with the sound quality, we have some great troubleshooting recommendations - https://bose.life/3fsb8Gk. Please also test the different ear tip sizes and bands to find your best fit. This will prevent any sound leakage and ensure that the best quality of sound can be achieved.
If you require any further assistance, please do not hesitate to contact us - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Customer Support
I'm sorry to learn that your expectations were not matched with these earbuds. It's certainly not right that your earbuds will not charge above 10% and that you're experiencing garbled audio. We'd love to get these problems sorted out for you.
Performing a reset will clear any minor processing errors from the earbuds. This should resolve matters with both the charging and audio. You can do this by following the steps here - https://bose.life/3d9did6.
If the earbuds still fail to charge, we have some additional advice that you can find here - https://bose.life/3E07P3r.
Likewise, with the sound quality, we have some great troubleshooting recommendations - https://bose.life/3fsb8Gk. Please also test the different ear tip sizes and bands to find your best fit. This will prevent any sound leakage and ensure that the best quality of sound can be achieved.
If you require any further assistance, please do not hesitate to contact us - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Had to return
on September 29, 2022
Posted by: John
Gender:Male
Length of ownership:1 week
Would not charge past 80% and kept loosing connection. Had to return
Response from bose.comBy Tegan, Customer Support, September 29, 2022
Hello,
We're sorry to hear that you have returned your product. If the earbud battery is depleted, the charging case fully charges the earbuds in 1 hour. If the case battery is depleted, it can be charged in 2 to 3 hours depending on the charging current level of the power source you're using. We have some great troubleshooting guides available here: https://bose.life/3SmrbEk If you require additional assistance, reach out to us directly via https://bose.life/2kOgS12
Tegan - Customer Support
We're sorry to hear that you have returned your product. If the earbud battery is depleted, the charging case fully charges the earbuds in 1 hour. If the case battery is depleted, it can be charged in 2 to 3 hours depending on the charging current level of the power source you're using. We have some great troubleshooting guides available here: https://bose.life/3SmrbEk If you require additional assistance, reach out to us directly via https://bose.life/2kOgS12
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Doesn’t work right
on September 29, 2022
Posted by: God
Gender:Male
Length of ownership:1 week
This product sucks! I can’t get it to pair with my phone, even when following the directions provided.
Response from bose.comBy Tegan, Customer Support, September 29, 2022
Hello,
Sorry to hear that you're unable to get paired. You can pair directly via your Bluetooth settings or via the Bose Music app, you can find our how to guide here: https://bose.life/3dSaCkt If you need additional support, please reach out to us via https://bose.life/2kOgS12 so we can get this resolved for you.
Tegan - Customer Support
Sorry to hear that you're unable to get paired. You can pair directly via your Bluetooth settings or via the Bose Music app, you can find our how to guide here: https://bose.life/3dSaCkt If you need additional support, please reach out to us via https://bose.life/2kOgS12 so we can get this resolved for you.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Horrible for phone conversations. Not comfortable.
on September 29, 2022
Posted by: Ryan
Gender:Male
Length of ownership:1 week
Can't have a normal phone conversation. Caller says the background noise is horrible and there is static feedback all the time
Response from bose.comBy Tegan, Customer Support, September 29, 2022
Hello Ryan,
Sorry to hear that you're having some issues with telephone calls. Take a look at our troubleshooting guide here: https://bose.life/3SBVAOx As for comfort, it sounds like you do not have the right combination of ear tips yet, I'd recommend observing our wear guide: https://bose.life/3DhhIt2 this will help you find a comfortable combination.
Tegan - Customer Support
Sorry to hear that you're having some issues with telephone calls. Take a look at our troubleshooting guide here: https://bose.life/3SBVAOx As for comfort, it sounds like you do not have the right combination of ear tips yet, I'd recommend observing our wear guide: https://bose.life/3DhhIt2 this will help you find a comfortable combination.
Tegan - Customer Support
Written by a customer while visiting bose.com