Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Super comfortable
on September 29, 2022
Posted by: Mike67001
Gender:Male
Length of ownership:1 month
I had these for a couple of weeks now and i really love them. The noise cancellation works amazingly. My only concern is the case feels pretty cheap and i feel like it will break
Written by a customer while visiting bose.com
Customer Rating
3
Great sound but disconnects
on September 29, 2022
Posted by: Troy
Gender:Male
Length of ownership:1 month
I have only had them for about two weeks. I use them for working out (walking primarily) and traveling. They sound really good but have dropped off several times ans I had to reconnect. I am thinking about returning them but trying to give it a lil more time.
Response from bose.comBy Charlotte, Customer Support, September 29, 2022
Hey Troy,
I hope that you're enjoying your new earbuds so far! It's great that you're impressed with the sound quality.
I'm sorry that you have faced an issue with the connection dropping. This shouldn't be happening and we'd love to resolve this with you. Please check out our recommend troubleshooting advice here - https://bose.life/3C2kxfA.
If the issue remains, we urge you to reach out to our customer support so that we can assist further and get this sorted for you - https://bose.life/3C2kxfA.
Thanks,
Charlotte - Customer Support
I hope that you're enjoying your new earbuds so far! It's great that you're impressed with the sound quality.
I'm sorry that you have faced an issue with the connection dropping. This shouldn't be happening and we'd love to resolve this with you. Please check out our recommend troubleshooting advice here - https://bose.life/3C2kxfA.
If the issue remains, we urge you to reach out to our customer support so that we can assist further and get this sorted for you - https://bose.life/3C2kxfA.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Big Upgrade in Comfort and size than First Earbuds
on September 29, 2022
Posted by: Regpasha1
Gender:Female
Length of ownership:1 week
I have had these buds for more than two weeks and, in terms of size and comfort, these are much better than the first iteration. I am still working with different sizes that will give me the best noise cancellation. Thus far, the ones that were on when my buds arrived are best for that…although, I still use the originals , these are definitely better. The only problem I had was having the latest update work in the Bose App. I decided to use the Bose Updater on my MacBook where the update downloaded faster.
Written by a customer while visiting bose.com
Customer Rating
5
Great upgrade
on September 29, 2022
Posted by: Bonny
Gender:Female
Length of ownership:1 week
I upgraded to the newest product.. I was already happy with my original pair however the customization feature really not really knocked it out of the park great product!
Written by a customer while visiting bose.com
Customer Rating
5
Great Quality Sound
on September 29, 2022
Posted by: JGaleas
Gender:Male
Length of ownership:1 week
I bough them two weeks ago and this are the best earbuds I ever have!!!
Quality , sound , fit , almost everything !!
That one thing they need to improve is to be able to use the left earbud by itself as well ( for left handed people like myself)… but besides that they are awesome!!
Quality , sound , fit , almost everything !!
That one thing they need to improve is to be able to use the left earbud by itself as well ( for left handed people like myself)… but besides that they are awesome!!
Response from bose.comBy Tegan, Customer Support, February 21, 2023
Hello,
Thank you for your feedback! As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Tegan - Customer Support
Thank you for your feedback! As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Had less than week.. stopped working
on September 29, 2022
Posted by: PjMich
Gender:Female
Length of ownership:1 month
I bought the Bose earbuds II. For the first few days they were ok. Had trouble keeping connected to Bluetooth on my iPhone. That was annoying then the left EraBud stopped working altogether and I have not had them even 3 weeks! Had to send in for replacement have to wait and wait for my new set to arrive. NOT HAPPY. When they worked I lived them is why I gave 2 stars
Response from bose.comBy Tegan, Customer Support, September 29, 2022
Hello,
Thanks for your feedback. We appreciate you taking the time to reach out to your local Bose product support team to get an exchange set up. This is not the experience we would expect and we'll have you enjoying your replacement headset soon.
Tegan - Customer Support
Thanks for your feedback. We appreciate you taking the time to reach out to your local Bose product support team to get an exchange set up. This is not the experience we would expect and we'll have you enjoying your replacement headset soon.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Magical
on September 29, 2022
Posted by: Pvaiude
Gender:Female
Length of ownership:1 month
These are the best ear buds i have used. They fit perfect, sound great and the noise cancellation feature is just phenomenal. They dont fall off my ears which is the problem i had with others buds and they pair well with my phone. Overall a great product as promised by Bose.
Written by a customer while visiting bose.com
Customer Rating
2
Great when they work! But they work 60% of the tim
on September 29, 2022
Posted by: Jeff
Gender:Male
Length of ownership:1 week
I’ve had a lot of headphones and have loved other Bose products for 20 plus years. I had high hopes but will be returning these.
Positives:
Great noise canceling, they don’t fallout of your ears like others and comfortable for all day wear (I’m active and in sales).
Cons:
20% of the time phone conversation is garbled
40% of time 1 of the buds syncs with my phone and the other doesn’t
Sometimes these headphones say they are synced to my phone - but MS Teams meetings are playing on phone instead of through the buds. Same with movies.
Touch control is awful. To answer a call - tap to answer - first tap never works, tap a 2nd time (2 times to hang up or ignore) and the call is sent to voicemail or hung up on.
Positives:
Great noise canceling, they don’t fallout of your ears like others and comfortable for all day wear (I’m active and in sales).
Cons:
20% of the time phone conversation is garbled
40% of time 1 of the buds syncs with my phone and the other doesn’t
Sometimes these headphones say they are synced to my phone - but MS Teams meetings are playing on phone instead of through the buds. Same with movies.
Touch control is awful. To answer a call - tap to answer - first tap never works, tap a 2nd time (2 times to hang up or ignore) and the call is sent to voicemail or hung up on.
Response from bose.comBy Charlotte, Customer Support, September 29, 2022
Hi Jeff,
It's awesome to hear you're impressed with the noise cancelling and the comfort/fit. I'm sorry that you're experiencing some issues with phone calls, touch controls, and Bluetooth connection. We'd love to help resolve these so that you can enjoy the earbuds to their full potential.
It would be great to know if issues with calls and syncing happen when connected to an alternative device. If it's just with this device, then resetting the earbuds will clear any minor processing errors to stabilize the connection and improve call quality. You can do this by following the steps here - https://bose.life/3d9did6.
Resetting the earbuds should also correct any touch control faults that you're facing. Please also check out our guidance on the touch controls to ensure you are familiar with the location of the touch surface - https://bose.life/3rfQ0G3.
If the problems above persist, please do not hesitate to contact out customer support so that we can provide additional assistance - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Customer Support
It's awesome to hear you're impressed with the noise cancelling and the comfort/fit. I'm sorry that you're experiencing some issues with phone calls, touch controls, and Bluetooth connection. We'd love to help resolve these so that you can enjoy the earbuds to their full potential.
It would be great to know if issues with calls and syncing happen when connected to an alternative device. If it's just with this device, then resetting the earbuds will clear any minor processing errors to stabilize the connection and improve call quality. You can do this by following the steps here - https://bose.life/3d9did6.
Resetting the earbuds should also correct any touch control faults that you're facing. Please also check out our guidance on the touch controls to ensure you are familiar with the location of the touch surface - https://bose.life/3rfQ0G3.
If the problems above persist, please do not hesitate to contact out customer support so that we can provide additional assistance - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com