Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Amazing Sound
on September 29, 2022
Posted by: Brandon07
Gender:Male
Length of ownership:1 month
Bought these 2 weeks ago, and I absolutely love them. They fit better than most earbuds that I’ve tried, and are very comfortable. The noise canceling is next level, and the sound is great. The only negative is that they will loosen while I run, and I worry that they’ll fall out, but I have this issue with all earbuds that I’ve tried. It’s probably my ear shape being the main issue
Response from bose.comBy Charlotte, Customer Support, September 29, 2022
Hi Brandon,
It's really awesome to hear that you're enjoying so many aspects of your new earbuds including noise cancellation, sound quality, and comfort.
I'm sorry that you face some issues with the fit when you are running. I'm pleased to inform you that we have some additional tip/band sizes and we'd love for you to try them. You can obtain an alternative size kit by reaching out to our customer support team directly. Contact information can be found here - https://www.bose.com/en_us/contact_us.html.
I hope this will help to stabilize the earbuds when you are running.
Thanks,
Charlotte - Customer Support
It's really awesome to hear that you're enjoying so many aspects of your new earbuds including noise cancellation, sound quality, and comfort.
I'm sorry that you face some issues with the fit when you are running. I'm pleased to inform you that we have some additional tip/band sizes and we'd love for you to try them. You can obtain an alternative size kit by reaching out to our customer support team directly. Contact information can be found here - https://www.bose.com/en_us/contact_us.html.
I hope this will help to stabilize the earbuds when you are running.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose earbuds 2
on September 29, 2022
Posted by: Boo
Gender:Male
Length of ownership:1 month
Love the sound and operation of earbuds. Recommend people to buy a pair.
Written by a customer while visiting bose.com
Customer Rating
5
Top Notch Earbuds!
on September 29, 2022
Posted by: bluedevil89
Gender:Male
Length of ownership:1 month
Absolutely love these earbuds! The noise cancelling is beyond amazing. I use these at work while sitting at my cubicle and I literally can not hear a single other person or thing going on around me! As far as size goes, I have larger ears and finding buds to fit them seems to be more difficult than I thought it would be, but these absolutely fit and feel perfect with the adjustable wings and tips. The comfort is top notch as I feel no need to take them out from discomfort or pain while using them for longer sessions. Bose has always been known for their sound quality and these live up to that expectation. The app makes it super simple to adjust the equalizer and modes which allowed me to find the perfect balance for a crisp, clear sound. The case is perfect size to fit in my pocket and the battery on them is great. I definitely recommend to everyone whether it be casual users or audiophiles. Great job Bose!
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Next Gen Earbud!
on September 29, 2022
Posted by: Bob
Gender:Male
Length of ownership:1 week
I bought these when they were announced. I was worried that the new ear tip design wouldn't seal my ears very well (I really loved the QC earbuds 1st gen and i was a big fan of the ear tip design). To my surprise, these eartips are awesome, the ANC is awesome, the sound is awesome. I'm a huge fan. The best thing about these new QC2 earbuds is that when I use them on my daily walks I no longer hear the thuds of my footsteps (which was my gripe with the QC1 earbuds). I love these! Well done Bose!
Written by a customer while visiting bose.com
Customer Rating
5
Believe the hype
on September 29, 2022
Posted by: Tech Hedonist
Gender:Male
Length of ownership:1 month
I was looking for a great set of earbuds to pair with my android phone. I found them, these are worth every penny. Easy to pair out of the box, a nice selection of ear cushions, they fit great, and the noise canceling is excellent. These are making me reconsider my choice of noise-canceling headphones, I definitely need to give bose another look after buying these. I've worn them for hours at a time, the battery lasted through a 4+ hour conversation before telling me that they were running low. My ears were never fatigued, and the sound was always clean. I'd definitely buy these again.
Written by a customer while visiting bose.com
Customer Rating
4
near great
on September 29, 2022
Posted by: JW
Gender:Male
Length of ownership:1 week
Only issue is that when used at speed, like cycling, the wind noise that is created makes these near pointless. Otherwise the sound is excellent, the noise cancellation is best in class. The fit is good for a few hours. Longer than that they tend to hurt. I’ve gone back to the first edition as these issues don’t exist.
Written by a customer while visiting bose.com
Customer Rating
3
app does not list paired devices
on September 29, 2022
Posted by: Mike
Gender:Male
Length of ownership:1 week
The app does not list paired devices so you cannot connect using the app. Need to go to the paired device to connect. Inconvenient when the device does not have an app such as the Airily Duo.
Older Quiet Comfortable Earbuds had this feature
Older Quiet Comfortable Earbuds had this feature
The original QuietComfort earbuds has this feature
QuietConmfort Earbuds had this feature.
Response from bose.comBy Nelson Penney, Global Customer Service, November 18, 2022
Hi Mike,
We will be happy to assist you with your QuietComfort Earbuds II, you're able to view your list and switch paired devices within the Bose Music app via Settings > Bluetooth Connections. You can also initiate pairing from a previously-paired device without the use of the app by selecting the earbuds from your Bluetooth settings list.
Tegan - Customer Support
We will be happy to assist you with your QuietComfort Earbuds II, you're able to view your list and switch paired devices within the Bose Music app via Settings > Bluetooth Connections. You can also initiate pairing from a previously-paired device without the use of the app by selecting the earbuds from your Bluetooth settings list.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great functionality
on September 29, 2022
Posted by: Paulyboo
Gender:Male
Length of ownership:1 month
I purchased and received my set approx 3 weeks ago. Work great. I use them at the gym, hard core hip hop. Great bass, treble is good and even sound. Loud, and appear louder with the noise cancellation. Then I use them at lunch - quiet time. I created a RELAX Mode in the customization settings (you can have up to 4 modes). This allows me to have noise cancellation, more than the aware mode, but I can still be alerted if I need to get back to work, so less than total noise cancellation. Lastly, at night, classical music time or jazz, sound is good and clean. I sense at times, the plugs bother my ears, so I may be changing to middle size for the earbuds to see if that is more comfortable.
Overall, highly recommend.
Written by a customer while visiting bose.com