Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Excellent Headphones
on September 29, 2022
Posted by: naeco
Gender:Male
Length of ownership:1 month
They are super high quality. The music and audio are crystal clear! I really appreciate them.
Written by a customer while visiting bose.com
Customer Rating
5
Small package with impressive sound
on September 29, 2022
Posted by: Tammy346
Gender:Male
Length of ownership:1 month
The Bose QuietComfort Earbuds II are amazing and we just love them. The sound quality is astonishing especially the base. It's insane something so small can create such full sound. The earbuds are light and fit really securely in my ear. The charging case is small and sleek and feels quite solid. The Bose smartphone app is easy to use and gives you a lot of control in customizing the sound. So far I'm really impressed.
Written by a customer while visiting bose.com
Customer Rating
2
Great for music but not if u get a call
on September 29, 2022
Posted by: Mark
Gender:Male
Length of ownership:1 week
I was hoping that I could use this for my numerous video conference calls but NO ONE CAN HEAR ME. Things are great for music but are horrid for the main purpose of a phone.
Response from bose.comBy Nelson Penney, Global Customer Service, November 18, 2022
Hi Mark,
We're glad you're loving the audio quality of your headphones. Sorry you're having some concerns with call volume. We suggest checking the phone to see if the mute functionality has been enabled. The phone and the headset each have the ability to mute a call. Also ensure the microphone hole on the edge of the right earbud isn't blocked. If the stability band is not aligned properly on the earbuds, it could block the microphone and cause poor mic performance and/or feedback. If you require any additional support, do reach out to us via https://bose.life/3Xc1UiX
Tegan - Customer Support
We're glad you're loving the audio quality of your headphones. Sorry you're having some concerns with call volume. We suggest checking the phone to see if the mute functionality has been enabled. The phone and the headset each have the ability to mute a call. Also ensure the microphone hole on the edge of the right earbud isn't blocked. If the stability band is not aligned properly on the earbuds, it could block the microphone and cause poor mic performance and/or feedback. If you require any additional support, do reach out to us via https://bose.life/3Xc1UiX
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds ever
on September 29, 2022
Posted by: Ed H14
Gender:Male
Length of ownership:1 week
I am very happy with my new Bose QC Earbuds II. They rival the Bose QC 45 headphones in terms of sound quality. Plus they are the most comfortable ANC earbuds I’ve tried. The ANC and Alert modes do their jobs very well. The only complaint I have is often the earbuds lose connection with the Bose Music app and that requires closing the App or fiddling with it. Bose will likely fix this in future updates, but in the meantime the claim that the earbuds automatically connect to the last 7 devices used is not exactly so.
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds ever!
on September 29, 2022
Posted by: Rufusjazzdog
Gender:Male
Length of ownership:1 month
So happy with these earbuds! Better sound and more comfortable than the original ones. I have hearing loss, and with the right bands, tips, and equalizer settings I can even compensate for it.
Written by a customer while visiting bose.com
Customer Rating
3
Earbuds
on September 29, 2022
Posted by: Patricia
Gender:Female
Length of ownership:1 month
I bought these a few weeks ago and am not sure I like them. I can’t seem to keep them in my ears
Response from bose.comBy Charlotte, Customer Support, September 29, 2022
Hi Patricia,
Sorry that you're facing an issue with the fit of these earbuds. The earbuds will come with 3 different size ear tips and bands. I'd recommend trying these out until you find a comfortable fit. You can then complete the Eartip Fit Test in the Bose Music app to ensure you'll have the best experience. More information on that can be found here - https://www.bose.com/en_us/support/articles/HC2656/productCodes/qc_earbuds_ii/article.html.
If you find the provided ear tips and bands still don't result in a more stable fit, we are pleased to inform you that we have some additional sizes available. You can obtain these by reaching out to our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
Sorry that you're facing an issue with the fit of these earbuds. The earbuds will come with 3 different size ear tips and bands. I'd recommend trying these out until you find a comfortable fit. You can then complete the Eartip Fit Test in the Bose Music app to ensure you'll have the best experience. More information on that can be found here - https://www.bose.com/en_us/support/articles/HC2656/productCodes/qc_earbuds_ii/article.html.
If you find the provided ear tips and bands still don't result in a more stable fit, we are pleased to inform you that we have some additional sizes available. You can obtain these by reaching out to our customer support - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Top Notch
on September 29, 2022
Posted by: Raj2127
Gender:Male
Length of ownership:1 month
I bought this a month ago and amazed by the sound quality and noise cancelling
These are by far the best noise cancelling earbuds out there in the market and believe me I have tried quiet a few
These are by far the best noise cancelling earbuds out there in the market and believe me I have tried quiet a few
Written by a customer while visiting bose.com
Customer Rating
4
Great ANC
on September 29, 2022
Posted by: Anonymous
Gender:Male
Length of ownership:1 week
Great ANC earbuds - they block low and high frequencies as I never experienced before form TWS earbuds. Besides that, they are very comfortable, they sound really good and call quality is nearly perfect.
On the downside, three issues: annoying white noise present all the time, man can not turn the ANC off and they do not support wireless charging (yes, they don't).
Written by a customer while visiting bose.com