Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Bluetooth
on October 3, 2022
Posted by: sarah90
Gender:Female
Length of ownership:1 month
the earbuds are so comfortable and fits really well. the sound is amazing. everything is amazing about this product. my only problem is with the bluetooth!! the left side does not connect when alone .. and you can't connect 2 devices to the earbuds
Response from bose.comBy Nic, Customer Support, February 21, 2023
Hi Sarah,
It's wonderful to see that you love the comfort and fit of the earbud. We're also happy to see that you love the sound also.
As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Nic - Customer Support
It's wonderful to see that you love the comfort and fit of the earbud. We're also happy to see that you love the sound also.
As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Big improvement from previous version
on October 3, 2022
Posted by: Moses
Gender:Female
Length of ownership:1 month
I had the previous version of these earbuds. They were great with sound, but the noise cancellation was just ok/acceptable. They also never really fit snugly until I bought the extra small ear tips. I thought that might be an issue with the new version, but it’s not. The small ear tips are perfect. The noise cancellation is amazing! The options and controls are fantastic too! Plus they are smaller than the previous version, so they aren’t as noticeable. Sleek design, great fit, amazing noise cancellation, and of course phenomenal Bose quality sound!
Written by a customer while visiting bose.com
Customer Rating
3
Great music, but not for phone.
on October 3, 2022
Posted by: Dave
Gender:Male
Length of ownership:1 month
The sound of these are awesome when it comes to music. I was told with these you could use either ear for a phone call, but you cant.
Response from bose.comBy Nelson Penney, Global Customer Service, February 21, 2023
Hi Dave,
Thank you for reaching out to us. As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
If you require further assistance, just reach out to us here, https://bose.life/3BzXXfd. We would love to help.
Marvin - Bose Customer
Thank you for reaching out to us. As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption. To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
If you require further assistance, just reach out to us here, https://bose.life/3BzXXfd. We would love to help.
Marvin - Bose Customer
Written by a customer while visiting bose.com
Customer Rating
4
Good product
on October 3, 2022
Posted by: Derek
Gender:Male
Length of ownership:1 month
I bought these about a month ago and I'm happy with them. Couple things could be better like being able to wear 1 ear piece sometimes. Also when in aware mode when a loud noise happens it's a weird how you hear it a split second then lowers, sounds like my ear drums are shocked for a split second. The quiet mode is great tho, you can't hear anything. They are very comfortable also.
Response from bose.comBy Tegan, Customer support, November 4, 2022
Hi Derek,
Thanks for your feedback, we're happy to hear that you're loving the features and comfort of your headphones. We're excited to share that independent single bud use will be supported in a future firmware update for our QuietComfort Earbuds II.
Tegan - Customer Support
Thanks for your feedback, we're happy to hear that you're loving the features and comfort of your headphones. We're excited to share that independent single bud use will be supported in a future firmware update for our QuietComfort Earbuds II.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome
on October 3, 2022
Posted by: Mike
Gender:Male
Length of ownership:1 month
Well worth the money. Much improved. Easy to connect and the sound is awesome.
Written by a customer while visiting bose.com
Customer Rating
5
excellent sound
on October 3, 2022
Posted by: billy3
Gender:Male
Length of ownership:1 month
they work enough said. Too short? I'm not a novelist!
Written by a customer while visiting bose.com
Customer Rating
5
Outstanding quality and sound
on October 3, 2022
Posted by: Thomas4444
Gender:Male
Length of ownership:1 month
These are the best earbuds that I’ve ever used. Excellent noise cancellation and superb audio quality is a very small firm factor. Highly recommend
Written by a customer while visiting bose.com
Customer Rating
1
Unsatisfactory Functionality
on October 3, 2022
Posted by: melvinthor
Gender:Male
Length of ownership:1 week
I purchased two pair one as a gift Second personal use. My pair will not pair with iMac or Mac Book Pro. Difficult to switch between iPad and iPhone
Do not recommend or suggest to buy for Apple product application.
First unsatisfactory experience with Bose product
Do not recommend or suggest to buy for Apple product application.
First unsatisfactory experience with Bose product
Response from bose.comBy Tegan, Customer Support, October 3, 2022
Hello,
We are sorry to hear that you are having issues with connecting to your IOS products, on your smart products you can download the Bose Music app, or connect directly through your Bluetooth settings. You can find connectivity instructions here: https://bose.life/3M0NywD
If you require any further assistance, do reach out to us via https://bose.life/2kOgS12
Tegan - Customer Support
We are sorry to hear that you are having issues with connecting to your IOS products, on your smart products you can download the Bose Music app, or connect directly through your Bluetooth settings. You can find connectivity instructions here: https://bose.life/3M0NywD
If you require any further assistance, do reach out to us via https://bose.life/2kOgS12
Tegan - Customer Support
Written by a customer while visiting bose.com