Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Best noise canceling!!
on October 5, 2022
Posted by: Bobby79
Gender:Male
Length of ownership:1 week
I ordered mine September 20th and they arrived on September 22nd. These are my first non Apple earbuds and I researched for months and decided on the Bose! They were easy to setup and get connected to my iPhone, iPad, and other Bluetooth devices. No issues there! The sound is amazing, better than my Apple AirPods Pro (1st generation). Quiet mode (noise canceling) is great, I hear nothing but my music. You can’t connect to multiple devices at once but that’s not a feature that I need or look for in a product so that didn’t have any affect on my purchase decision. The case is sturdy and lightweight, fits in my messenger bag, or my pocket. I recommend these earbuds 100%!
Written by a customer while visiting bose.com
Customer Rating
4
Great but....
on October 5, 2022
Posted by: Steve
Gender:Male
Length of ownership:1 week
The earbuds slip out of the ear and tried all silicone ear piece... The old design stayed in better.... sound good though
Written by a customer while visiting bose.com
Customer Rating
5
New ear bud 2
on October 5, 2022
Posted by: Bryan
Length of ownership:1 month
Very happy with noise canceling. Sounds great and comfortable
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on October 5, 2022
Posted by: Docrob68
Gender:Male
Length of ownership:1 week
I just recently received my Bose QC2 and I’m loving them so far. The only gripe I have is you can’t use the earbuds independently.
Response from bose.comBy Charlotte, Customer Support, February 21, 2023
Hey,
We're glad that you're loving your new earbuds so far! We're excited to share that independent use is now available. You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
Thanks,
Charlotte - Customer Support
We're glad that you're loving your new earbuds so far! We're excited to share that independent use is now available. You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Best in class noise cancelation!
on October 5, 2022
Posted by: GW
Gender:Male
Length of ownership:1 month
I bought these 2 weeks ago. The good; the noise cancelation is not only the best as far earbuds go, they rival some of the best over the ear headphones! They are that good. The new ear fit system is a huge upgrade over the previous wing tip system of the 1st generation of the Bose QC earbuds. The stability bands are a game changer regarding fit. They are easily the most comfortable earbuds I've ever put in my ears. The case is now truly pocketable. The earbuds themselves have also been dramatically reduced in size. The touch controls are responsive and work extremely well.The audio and call quality are outstanding.
The bad: While the case has been greatly improved in size, but the case has the look and feel of cheap plastic. Speaking of the case, there is no wireless charging. For a premium set of earbuds at this price, that is unacceptable.
The earbuds are not independent. In other words, one can't put the left earbud only as the right earbud is the master and the right earbud is the slave.
There is no multpoint option for the earbuds to connect to 2 devices at the same time.
Suggestions for issues :
Bose should make a wireless case upgrade and offer existing customers a exchange offer from the original non wireless charging case.
Bose should make a wireless case upgrade and offer existing customers a exchange offer from the original non wireless charging case.
The Bose earbuds are built with a Qualcomm chip which is capable of getting a firmware upgrade to address the issues of no multpoint or independent control of the earbuds. Let's get that firmware update to address those issues!
Conclusion: These are an outstanding pair of earbuds. There are issues that I mentioned above but they can be fixed that would make these earbuds on a level that no Bose competitor would be able to compete with.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Noise Cancelling!!
on October 3, 2022
Posted by: BoseFan210
Gender:Male
Length of ownership:1 month
I drive a 26 foot straight truck that is extremely loud inside the cab. These earbuds are by far the best at noise cancelling that I have had and believe me I have tried many. I can barely hear the engine running and I do not have to have the volume up as high as I would with other brands. The noise cancelling is without a doubt the best. Definitely as good as over the ear headphones maybe even better. With that said, I have had a couple issues. If I have the window open while driving I will get a lot of wind noise, which is annoying, causing me to turn up the volume. Also, driving over bumps tends to change the noise cancelling somehow causing a slight loss of noise cancelling. Before Bose did a software update I would lose connection and had to re-pair them with my phone twice, I have not had this problem since the update. Overall I give them a 5 star rating because they are the best earbuds I have ever purchased for both noise cancelling and sound quality. I believe the issues I listed above are unique to my usage of them. When I'm using them away from work I do not experience these issues at all. Great product Bose!!
Written by a customer while visiting bose.com
Customer Rating
3
Lacking features for the price
on October 3, 2022
Posted by: Joe
Gender:Male
Length of ownership:1 month
Pros:
-Amazing ANC
-Good sound
-Amazing ANC
-Good sound
Ehs:
-Only IP44
-Not the easiest to get out of the case
-Only IP44
-Not the easiest to get out of the case
Cons:
-No multi-point pairing
-Extreme lack of features/customizability in the app compared to Jabra Elite 7
-No multi-point pairing
-Extreme lack of features/customizability in the app compared to Jabra Elite 7
Written by a customer while visiting bose.com
Customer Rating
5
Simply Amazing!!!
on October 3, 2022
Posted by: ADave
Gender:Male
Length of ownership:1 month
These are Bose QuietComfort Earbuds II, starting with the comfort level so you know they are comfortable in your ear. In addition, they come with ear tips and ear wings in small, medium, and large, which will assist in getting the most secure fit in your ear.
The noise canceling system in the Bose QC Earbuds II is simply unique. Compared to pro models out there, the QC Earbuds II is far superior. The transparency mode or the passthrough is also outstanding. The connecting app provides additional access to the level of passthrough to ensure you enjoy your music or other things at an ideal comfort level.
The charging and battery life are great. They provide about six hours of playtime on a single charge, and the carrying case can recharge up to four times for a max playtime of up to 24 hours. However, that is less than other premier-level in-ear headphones, and the lack of wireless charging may make some look for other in-ear headphones.
The touch controls are very friendly and have some great features, including increased volume and seeking through your song. You can also access your intelligent assistance with the QC Earbuds II easily.
On the flip side, there are minor issues that Bose needs to fix immediately. Connection with devices sometimes drops off. The lack of finding my Earbuds II is also missing compared to the other devices. There might be some alternative options; however, I recommend this product to anyone looking for excellent in-ear headphones.
Conclusion: The QuietComfort Earbuds II are fabulous pair of in-ear headphones for everyone. They checked almost all of my boxes when testing a new device. I love the comfort level, fantastic sound, and best-in-class ANC system. So, I do provide my recommendation on purchasing the Bose QuietComfort Earbuds II, and you will not be disappointed.
Response from bose.comBy Nic, Customer Support, October 3, 2022
Hey Dave,
We love that you find the earbuds have best in class ANC, with fantastic sound. We're glad you love how comfortable the earbuds are.
Our aim was to make the earbuds easy to use, with enough battery in the earbuds and the case to last the an entire day.
We're surprised you're having to trouble with the connection of the earbuds. Please try the steps here https://bose.life/3M6hN5s to help with the connection dropping, and reach out https://bose.life/38DNELy if you need further support.
Nic - Customer Support
We love that you find the earbuds have best in class ANC, with fantastic sound. We're glad you love how comfortable the earbuds are.
Our aim was to make the earbuds easy to use, with enough battery in the earbuds and the case to last the an entire day.
We're surprised you're having to trouble with the connection of the earbuds. Please try the steps here https://bose.life/3M6hN5s to help with the connection dropping, and reach out https://bose.life/38DNELy if you need further support.
Nic - Customer Support
Written by a customer while visiting bose.com