Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Great Sound!
on October 24, 2022
Posted by: Flargabag
Gender:Male
Length of ownership:1 month
The sound quality of these earbuds is as you would expect from Bose, phenomenal! The setup was quick and easy. My only complaint was after charging them completely and letting them sit in their case for a few days without use, the battery level was down to 10%.
Response from bose.comBy Nic, Customer Support, October 24, 2022
Hi there,
It's wonderful that you're loving the sound quality, and found the setup quick and easy. The charging case is designed to keep the batteries of the earbuds topped up to full. Please make sure you fully insert the earbuds, and case lid is closed when not in use.
If you need support with the earbud, please contact us (https://bose.life/38DNELy) as we'd love to help you with the earbuds.
Nic - Customer Support
It's wonderful that you're loving the sound quality, and found the setup quick and easy. The charging case is designed to keep the batteries of the earbuds topped up to full. Please make sure you fully insert the earbuds, and case lid is closed when not in use.
If you need support with the earbud, please contact us (https://bose.life/38DNELy) as we'd love to help you with the earbuds.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Very Good Airbuds
on October 24, 2022
Posted by: ArturoD
Gender:Male
Length of ownership:1 month
I am happy with these earbuds. They could use some more improvement, such as a more solid usb c plug hole in the charging case. Mine feels sort of fragile, and I had to return the first buds I purchased because it had some sort of false contact. But I recommend them overall.
Written by a customer while visiting bose.com
Customer Rating
4
Good earphones, slight issues
on October 24, 2022
Posted by: adkinetix
Gender:Male
Length of ownership:1 month
These earphones are great. The audio quality and noise cancelation is perfect for when I go to the gym. In that same vein, I have some issues keeping this in my ears while at the gym. The touch controls are also a bit more sensitive than I would like. This is why I’m giving it 4/5 stars. But it is otherwise a truly quality product.
Response from bose.comBy Matt, Customer Service, October 24, 2022
Hello, It's great to hear that you are happy with the quality of the earbuds and the noise-canceling performance. The earbuds come with 3 different sizes of ear tips and stability bands. You can find guidance here to get the perfect fit https://bose.life/3gE84az
If you need any assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
Thanks, Matt - Bose Customer Service
If you need any assistance, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
Thanks, Matt - Bose Customer Service
Written by a customer while visiting bose.com
Customer Rating
3
Meh. Not great
on October 23, 2022
Posted by: Who cares
Length of ownership:3 months
Controls aren't good. I miss the multiple lights to know what the charge level is. They don't fit as well in my ear. I miss the bigger rubber ear lock. Sound is good though.
Response from bose.comBy Sam F, Global Customer Service, October 23, 2022
Hi there, glad to hear you love the sound of these earbuds! If you're struggling with the fit, we recommend trying all included sizes of ear tips to find a perfect fit. If you require any further assistance with the earbuds please reach out at https://bose.life/38Q1vZs and we'll be happy to help!
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Where are the StayHear Tips?
on October 22, 2022
Posted by: James
Gender:Male
Length of ownership:1 month
Everything was an upgrade here, except the ear tips. These things are absolutely terrible, no matter which combination I choose. I desperately want the StayHear tips so I can use this product but it doesn't seem to be in the cards. This could very well be 4-5 stars for others, but for those looking for StayHear tips, stay away...
Response from bose.comBy Customer Support, October 22, 2022
Hi, Thank you for your review. I am glad you enjoy the performance of the earbuds. I am sorry to hear you are not enjoying the ear tips. As we do have alternate sizes that are not the same sizes as the ones provided, I would recommend reaching out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Liam - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Magical
on October 21, 2022
Posted by: Pvaiude
Gender:Female
Length of ownership:1 month
These are the best ear buds i have used. They fit perfect, sound great and the noise cancellation feature is just phenomenal. They dont fall off my ears which is the problem i had with others buds and they pair well with my phone. Overall a great product as promised by Bose.
Written by a customer while visiting bose.com
Customer Rating
5
The bass
on October 21, 2022
Posted by: Sky budz
Length of ownership:1 month
Right out of the box..best money I've ever spent , and I have already told everyone that
Written by a customer while visiting bose.com
Customer Rating
5
The best just got better
on October 21, 2022
Posted by: Soulreaperx
Gender:Male
Length of ownership:1 month
If there is one thing I am a huge fan of and tend to collect a lot of its headphones. Headphones, earbuds, true wireless earbuds, headsets, whatever you want to call them I love them all. I always go with headphones that have amazing sound quality and comfort but if there's one thing I can't live without it would be ANC or Active Noise Cancelling. I love being able to tune out everything around me and just enjoy whatever I'm listening too. That's where the Bose Quiet Comfort 2 earbuds shine. The Bose Quiet comfort 2 Earbuds are something I've been waiting for for a long time. I've had the first version since they have come out and felt there could be a few improvements to the design. Bose must have been listening to me because they have improved in every single area. Improved battery life-Check Smaller case-check Smaller earbud design-check Better ANC-check Better BT connection-check When you first open the box you have your typical simple setup with instructions, case, earbud tips, and of course the earbuds. Nothing too fancy but they scream quality as well. Its easy to set up the earbuds, you just download the app and connect to your earbuds which is super easy. Any firmware updates you have will be through the Bose Music app where you can also tweak the shortcuts, quick settings, ANC, and a few other features. For the most part it is setup to use right out of the box. The earbuds come with Medium tips and fittings already attached. However they also include small and large as well depending on your needs. I just stuck with the standard tips and its been fine. They go on just like any other earbuds with a twist into your ear. After everything is set up and you first put on the earbuds there will be a chime like sound which is the earbuds perfecting the ANC base on your environment. Which I do mean perfect. You can barely hear a person talking next to you while you are listening to music or Youtube or anything you would want to watch. It is almost like a you meditated and were able to come to a peaceful calm. Of course you can always turn off the ANC and you will hear the environment clearly. I've used them in several different settings and environments and they are amazing every single time. The sound quality of course is top notch as always and comes well tuned however you can always adjust that in the settings if you prefer more bass or any other tweaks you would want to make. With the new bluetooth I also have no drops in connection or sound quality. Overall I love these Earbuds and they are my daily driver. I use them for several hours a day and they never get uncomfortable or hot. They take away all the noise and leave me relaxed and able to enjoy my sounds in peace. I would recommend them to anyone and everyone who wants quality earbuds with the best ACN available on the market right now.
Written by a customer while visiting bose.com