Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great design, but poor phone call quality.
on November 23, 2022
Posted by: Ryan
Gender:Male
Length of ownership:1 week
I had high expectations for a product that's the most expensive in the market. ANC is great, design looks good, but the phone call quality is poor. Everyone I talked to on the phone (except for the Bose rep) said the call was picking up a lot of background noise. This was the main reason I purchased this product and expected better.
Response from bose.comBy Nic, Customer Support, November 23, 2022
Hi Ryan,
It's great that you love the ANC and design of the earbuds. I'm surprised that you're having trouble with the call quality. Please make sure that you've got the earbuds orientated correctly to ensure the best pick up. You can find helpful steps here https://bose.life/3XrZtsF that can help. We'd also love to help you directly, please reach out to us again here https://bose.life/38DNELy for further support.
Nic - Customer Support
It's great that you love the ANC and design of the earbuds. I'm surprised that you're having trouble with the call quality. Please make sure that you've got the earbuds orientated correctly to ensure the best pick up. You can find helpful steps here https://bose.life/3XrZtsF that can help. We'd also love to help you directly, please reach out to us again here https://bose.life/38DNELy for further support.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound and noise cancelling
on November 23, 2022
Posted by: CHang
Gender:Male
Length of ownership:1 month
the sound quality and noise cancelling function are very good. I'm using several earbuds, but I think this will be the main. But it's a little uncomfortable to take one Earbud out of the case.
Written by a customer while visiting bose.com
Customer Rating
5
Bose Earbuds
on November 22, 2022
Posted by: no nick name
Gender:Male
Length of ownership:1 month
Bose sound and sony tv is my preference and is the best in the world . Bose is the best!
Written by a customer while visiting bose.com
Customer Rating
5
Bose qc2
on November 22, 2022
Posted by: Qc2
Gender:Male
Length of ownership:6 months
Best I ever owned, I work in a noisy environment and they help greatly
Written by a customer while visiting bose.com
Customer Rating
3
Good, but not Great
on November 22, 2022
Posted by: Maggie92
Gender:Female
Length of ownership:1 month
There's no wireless charging, and single earbud use should have been functional out of the box. Charging case is a bit cheap feeling for the price point. Excellent sound quality, with seemingly intentional drawbacks. You can't push boundaries if you're (intentionally) pulling punches to waste the money of those that invest in your products. Do better.
Response from bose.comBy Jeff, Customer Support, February 17, 2023
Hi Maggie,
Thanks for leaving your thoughts on the new QC Earbuds II. It's great to hear you were impressed by the sound quality offered by the product and we'll be sure to feed back your comments regarding everything else.
As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption.
To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Jeff - Customer Support
Thanks for leaving your thoughts on the new QC Earbuds II. It's great to hear you were impressed by the sound quality offered by the product and we'll be sure to feed back your comments regarding everything else.
As great as your QuietComfort® Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for listening and calls with Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth®, you can continue listening with the other earbud without interruption.
To access Independent Single-Bud Use, make sure the software on your QuietComfort® Earbuds II is up to date.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The quieting feature is excellent simply the best
on November 20, 2022
Posted by: Lou
Gender:Male
Length of ownership:1 month
I am very happy with this purchase. I have had multiple earbuds and your phones but the sound quality in these is the best.
Written by a customer while visiting bose.com
Customer Rating
5
One of the Best Earbuds I have ever owned
on November 20, 2022
Posted by: MikeK882
Gender:Male
Length of ownership:1 month
I have tried many brands of earbuds from Apple to Jabra and JBL, Plantronics and compared to these BOSE QUITECOMFORT EARBUDS II NONE OF THE OTHER BRANDS STACK UP TO THESE BOSE QUITECOMFORT EARBUDS II . They fit securely and block out background noise so you can hear the Music Very Clearly. You can customize your listening to your surroundings through the Bose App. They are vey light and I have been wearing them for up to 6 hours straight without them hurting my ears. I have to give it to BOSE for making something this small and comfortable to produce exceptional quality Audio Sound.
Written by a customer while visiting bose.com
Customer Rating
5
Oh, so quiet!
on November 20, 2022
Posted by: Carmen
Gender:Female
Length of ownership:1 week
If I was happy with my prior BOSE earbuds because of their excellent noise cancellation, I am in ecstasy with the II. Noise cancellation is superb and sounds are crispier if I could use the word to describe voices on films/videos and music. In addition, the case is sleeker, svelter and…why not…chic?
Written by a customer while visiting bose.com